# SecureAuth Authenticate — user reviews > 92 indexed App Store user reviews of SecureAuth Authenticate by SecureAuth Corporation, rated 2.20/5 from 15 ratings. - Source: https://appshunter.io/ios/app/secureauth-authenticate/id615536686/reviews - App overview in markdown: https://appshunter.io/ios/app/secureauth-authenticate/id615536686.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 9 ## What do users think of SecureAuth Authenticate? Overall sentiment: negative **Pros** - 👍 Works as expected (when functional) - 👍 Simple to use (historically) - 👍 Generates codes - 👍 Secure and perfect (historically) - 👍 Nice UI (historically) - 👍 Great improvement (historically) **Cons** - 🐛 Crashes frequently - 🐛 Stops working - 🐛 Unusable - 🐛 Login issues - 🐛 Not getting push notifications - 🐛 QR code scanning issues - 🐛 UI changes are difficult - 🐛 Watch app issues - 🐛 Device name not showing - 🐛 Poorly designed - 🐛 Updates wipe out data - 🐛 App won't open - 🐛 Force quits - 🐛 Lost countdown/copy/paste - 🐛 Reconnection prompts - 🐛 White screen issues - 🐛 Buttons non-functional - 🐛 Account disappeared - 🐛 No way to add account - 🐛 Landscape/portrait mode needed - 🐛 No dark mode - 🐛 No Touch ID/Face ID - 🐛 No watch complications - 🐛 No end-user support **Commonly reported bugs** - App stopped working after a month or two - Crashing during enrollment on iOS26/iPhone17 - App crashes during registration on iPhone 17 iOS 26 - Login number request not working for about a year - Not getting push notifications verification codes on iPhone - App does not allow scanning QR code from album - Passcodes are now one giant number, difficult to read - Font has changed and is difficult to read - Watch app numbers do not update - Notification comes up on watch, but says no account associated - Device Name not showing correctly - Crashes all the time - Doesn't support split view - Controls are awkward - Doesn't support magic keyboard - UI is sometimes partially off the screen - Watch doesn't sync with phone app - Onboarding requires holding finger on text field - Apple Watch sign-on approval system broken - New version (25.0.18) caused IT distress - Secure Auth gets completely wiped out after update - All codes reset after update - New version crashes with iOS 18 - Save keys wiped away after update - Latest update removing existing enrollments - All 2FAs and settings gone after update - Dashboard cannot be loaded correctly - App is force quitting - App won't open, always crashed on open - App crashes before it can even open - App force quits on opening - App opens and exits right out again on iPhone 15 Plus - App tries to open, gives blank screen, then back to icon on iPhone 15 Pro Max - App won't even open anymore - Push notifications no longer working - Watch app won't sync most of the time - Asking for username and password again and again - Takes many tries to setup and sometimes freezes - No longer getting notifications - Cannot use to scan QR code, won't detect camera - Frequently the Apple Watch portion doesn’t provide the ability to authorize a login - Watch app fails to sync after updating watch OS - Watch app not working, 'approve' does nothing - Removed lock screen approval - No way to set a password on the app itself - Watch complications do not work with newer watch faces - No push notifications and every time we need to enter passcode - Watch app is broken, says to open phone app to sync but nothing happens - Apple Watch app is slow and the number that loads is unreliable - Watch app unreliable, sometimes blank - App told me I need to use a passcode, but I have one enabled - Keeps on prompting for reconnection, asks for username and password again - Newest version is a huge step back, lost countdown, copy and paste - White screen, no one-time password - Update is a blank white screen with two buttons that do not work - Update completely does not work, all buttons non-functional - New version needs a PIN and wipes out existing setups - App won't open. If it does open it crashes. **Most requested features** - Add watchOS support - Dark mode option - Support for landscape and portrait mode - Option to change font - Ability to scan QR code from album - Instant code display for single token - More descriptive app name on Home Screen - Touch ID or Face ID integration ## Newest reviews (19 of 92) ### 2/5 — Not working *2026-07-28, version 25.2.04* It won’t receive push notifications anymore. Only sends codes that I can’t use. ### 2/5 — Not getting push notifications *2025-08-11, version 25.1.25* Not getting push notifications verification codes on iphone ### 2/5 — Version 25 UI upgrade is terrible *2024-11-08, version 25.1.21* The screen redesign in version 25 drastically decreases usability and accessibility for both visual and motor needs. I use this for work and my company has been filing accessibility bugs. ### 1/5 — Watch app worse than before *2024-10-23* Before secureauth decided to revamp their whole UI the watch app was…unreliable…but when the numbers were there you could be sure that they’d work. Now, with updated UI and amazing “improvements” the watch app decides to pick a set of numbers and never change. Those numbers will work at one point, but then never update ever again! ### 2/5 — Won’t work with Apple Watch *2024-10-04, version 25.1.19* Notification comes up on watch, but after choosing the correct prompt says no account associated and to sync with paired device which works when phone is used. ### 3/5 — Device Name not showing. *2024-09-26, version 25.1.19* Before last upgrade when icon turned blue from orange, it used to pull device name properly. Now it pulls device model name instead of device name, causing long names for push notification for 2FA, especially if you have more than one mobile device associated ### 1/5 — Poorly designed app *2024-09-26, version 25.1.19* Crashes all the time, doesn’t support split view, controls are awkward, doesn’t support magic keyboard for entering password, UI is sometimes partially off the screen, watch doesn’t sync with phone app, another app named SecureAuth on the store is knocking off the SecureAuth name and logo, during onboarding need to hold finger on the text field while typing username and password or it immediately loses focus ### 1/5 — 2024 watch functionality?! *2024-09-25, version 25.1.19* Sept 2024 update broke Apple Watch sign-on approval system. Super inconvenient when I get a notification on my watch, tap the corresponding key, and the authentication stalls and I have to start my entire sign on again. ### 1/5 — Another IT catastrophe… *2024-09-25, version 25.1.19* The incident with the new version (25.0.18) last week has caused our IT service desk a hell of a lot of distress. Lots of wasted time, unexpected results and unhappy users. ### 1/5 — Awful. all codes reset *2024-09-24, version 25.1.18* Awful app. How do you update and app and your secure Auth gets completely wiped out. What a joke of an app. ### 4/5 — Watch version not working *2024-09-24, version 25.1.18* New version update is not working for apple watch. Please fix the app for apple watch. It was working good with apple watch before when the app was orange icon. Now after click the number/ letter its not working anymore ### 1/5 — Killer update *2024-09-23, version 25.1.18* Update has wiped out all the codes I had, cant even remember what was in there, no way to restore. ### 1/5 — Do not update to new version. It will crash with iOS 18 *2024-09-23, version 25.1.18* Unreliable app and outdated Do not update to new version. It will crash with iOS 18 ### 1/5 — Bad Update for iOS 18.0 *2024-09-19, version 25.0.18* After I’ve updated the application to their new logo, all of my save keys were wiped away. From now on I recommend anyone to use the Google authenticator app or use Apple’s password verification code feature, in the password app. ### 1/5 — Updates are removing enrollments! *2024-09-19, version 25.0.18* The latest update is removing the existing enrollments in my phone. This was added on 9/19/2024. ### 1/5 — Erased all mi settings *2024-09-19, version 25.0.18* After it did the update all of my 2fas are gone and all my settings are gone, no I have to go through all the registration processes again ### 1/5 — The latest update is awful *2024-09-19, version 25.0.18* The dashboard can NOT be loaded correctly any more. ### 1/5 — Terrible *2024-08-30, version 23.07.02* This app is hot garbage. It never functions properly and I’m constantly getting locked out. It does not communicate between my computer and my phone no matter how many times I try deleting and re-downloading the app. I’ve brought it up to IT as well and after about an hour of troubleshooting, it gets fixed for approximately one day. Then it’s back to the same stuff the next. This is quite possibly the worst authentication app I’ve ever seen or used in my life. I do not recommend. ### 1/5 — App is force quitting me out *2024-07-24, version 23.07.02* App is forcing me to quit ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing Experience! *2026-07-22, version 25.2.04* I had a very disappointing experience with this app. It didn't work the way I expected, and using it on my mobile was frustrating. I ran into issues that made it difficult to rely on, so I decided to uninstall it. Based on my personal experience, I wouldn't recommend installing this app. I hope the developers improve its stability and overall user experience in future updates. ### 1/5 — Doesn’t work *2026-01-10, version 25.2.04* This app stopped working for me after a month or two of having it, making my job more difficult. ### 1/5 — Unusable *2025-11-03, version 25.2.02* Still crashing out during enrolment iOS26/iPhone17 ### 1/5 — Doesn’t work with iPhone 17 *2025-10-07, version 25.2.02* Can’t believe it is taking so long to get an update to fix this ### 1/5 — App crashes *2025-10-04, version 25.2.02* iPhone 17 iOS 26 and the app crashed during registration. Happening for other colleagues as well. ### 1/5 — Doesn’t work *2025-09-17, version 25.2.02* The request to send a login number to my phone hasn’t worked for about a year or so. ### 1/5 — Sucks *2025-08-25, version 25.1.25* Sucks ### 1/5 — Poco funcional *2025-04-25, version 25.1.25* Nunca puedo entrar ### 1/5 — Stupid App *2025-03-18, version 25.1.21* I’m setting up company Outlook login on my phone, and the login page showed a QR code and asked me to scan it with this app. However, this app does NOT allow scanning QR code from album, it has to be thru the camera. How is it possible to scan a QR code on my phone with the camera on the same phone? Hey app developers, you tell me. ### 1/5 — I mostly hate the new update *2024-12-06, version 25.1.21* This auto updated over the weekend. I like that now the passcode number is turn red when a few seconds are remaining. What I absolutely can’t stand is that in the old version, passcodes were grouped into group into three or four numbers. Easy to look at, easy to remember, easy to type. Now it’s one giant eight digit or six digit number. I have to think to read and copy and it makes me crazy. And I have to use this a dozen times each day. Also, the font has changed. It’s difficult to read. Something more blocky or numeric would be really useful. Or perhaps having the option to change that ourselves. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-04, version 25.3.02* Great and secure app for workforce authentication ### 5/5 — Just works. *2023-10-04, version 23.07.02* The app is extremely easy to use and just works. It was easy to configure multiple apps for authenticating into. ### 5/5 — Works great. *2022-03-18, version 20.03.02* Generates code. What else could you want? ### 5/5 — Perfect *2021-12-17, version 20.03.02* Works perfect and secure, great app ### 5/5 — Love the new version *2019-10-06, version 19.09.00* I have production and test Authenticator accounts setup. Now I can see the active token code for both and their duration at launch instead of having to tap into the account to access. Game changer, thanks! ### 5/5 — We use it every day *2017-09-11, version 5.0.1* Due disclosure, I am a SecureAuth employee. We use our own product, of course, and that means using this app for authentication. It works great, and gets the job done! Since I use it constantly, I've had the chance to stress test it, and it hasn't let me down. ### 5/5 — Great App *2017-09-11, version 5.0.1* Convenient and simple to use. ### 5/5 — Simple to use *2015-07-27, version 4.0.1* We just set this app up today. It was extremely simple to do. ### 5/5 — Works as expected *2015-06-24, version 4.0* OTP works as expected. ### 5/5 — Great App, not sure where the bad reviews are coming from! *2015-06-24* Used this app for a while now with NO issues. Speed is great and works for both the push and OTP as expected. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*