# SecureSign by Credit Suisse — user reviews > 18 indexed App Store user reviews of SecureSign by Credit Suisse by Credit Suisse Group AG, rated 1.80/5 from 5 ratings. - Source: https://appshunter.io/ios/app/securesign-by-credit-suisse/id1052738536/reviews - App overview in markdown: https://appshunter.io/ios/app/securesign-by-credit-suisse/id1052738536.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (6 of 18) ### 1/5 — Unknown reboot problem *2021-12-14, version 3.3.1* Those apps are always great until they don’t.. and put you in trouble. 2 weeks ago I got connected and everything was ok, but since I tried countless time yesterday (after upgraded and cleaning space on my phone) the app is continuous launching and cracking right away. I need to do an urgent paiement and this put me in a difficult situation because I cannot connect neither on phone or laptop. ### 1/5 — Can’t open the apps anymore *2021-09-27, version 3.3.1* Since Saturday, I can’t open the application, I deleted, and downloaded again, still doesn’t work , so I can’t login in my account ### 1/5 — Does not work, no local support *2021-07-30, version 3.3.1* Unexpected error, please call support. I am based in the UK, all support numbers are based in switzerland. ### 1/5 — SCHROTT! *2018-09-15, version 3.0.0* SMS Verifizierung war perfekt! Ich wohne im Ausland und brauche nun immer zwei Geräte um mich anmelden zu können oser irgendwelche Bankgeschäfte ausführen zu können. Bei jemandem der geschäftlich viel unterwegs ist das eine Zumutung! Unfassbar! Diese Anmeldeprozedur ist dermassen mühsam, dass es sich lohnt Bank zu wechseln! Einfach nur Schrott. Sowas darf einfach nicht sein. Mobilität wurde einfach zurückgestuft. Mir bietet sich wegen dieser schrottigen Anmeldeprozedur nur noch ein Wechsel in eine andere Bank. ### 1/5 — Worst security service ever *2018-02-05* This app is pointless. The whole system isn’t convenient. Whenever this app is updated it will ask again to activate. Of course you can not re activate it as your account access online is already connected to the previous activation. If you change your phone or anything then you are locked out. ### 1/5 — Terrible *2017-10-24, version 2.0* No way of activating the app a second time after scanning in the image — nowhere to put in the activation code on the main banking app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Really bad *2023-06-09, version 3.4.0* Lousy app ... a failure ### 1/5 — app is a hot mess *2023-03-20, version 3.3.9* good luck navigating through the maze of qr codes and verifications. you’ll end up scratching your head and it won’t work. ### 1/5 — Pire que nul, volontairement raté *2023-03-10, version 3.3.9* Si je résume, pour pouvoir me connecter à mon app credit suisse, je dois: Me connecter sur cette app Securesign. Pour pouvoir l’utiliser je dois me connecter sur credit suisse (sur ordinateur) et scanner une lettre. (Je suis bloqué à l’étape sms que je ne reçois pas) Tout ça avec les memes codes. Pour conclure : j’ai rentré 2 fois les codes dans des apps que j’utilise pas, pour pas réussir à me connecter à l’app que je veux utiliser. Juste éclaté, essayez votre app au moins une fois avant de brandir l’argument sécurité (tellement sécurisé que même moi je peux pas me connecter à mon compte) ### 1/5 — Nul et extrêmement buggué *2023-02-04, version 3.3.9* Faites quelques chose , c’est extrêmement bugué , les codes scannés ne marchent pas et resultat je n’ai pas access à mes comptes ### 1/5 — Not getting to work *2022-12-15, version 3.3.9* I spent countless attempts and phone calls with support to manage login , no success. App and PC instructions are faulty and way too complicated, not even their own tech support knows what is going on. ### 1/5 — Pas pratique *2022-09-01, version 3.3.9* Impossible d’installer Twint avec, car l’appli n’accède pas au jeton et je dois donc scanner avec Securesign l’image qui s’affiche dans mon appli Twint… mais je n’ai qu’un seul téléphone pour ce faire. ### 1/5 — App is broken on iPhone *2022-08-25, version 3.3.8* The app has been broken for a while on iPhone and nothing is being done to repair it. Considering changing bank over this. ### 1/5 — Secure Sign App *2022-08-17, version 3.3.8* Absolutely terrible. No UK support helpline. No other app I deal with online is as difficult to deal with as this one. Spent an hour messing about and locked out now. Infuriating Olivia ### 1/5 — Does not work anymore *2022-08-10, version 3.3.8* It does not work with the new iOS, so it does not open. I had to ask for a external device so I can access my bank account. Hope it’s solved soon. ### 1/5 — crashes on startup *2022-07-22, version 3.3.8* I can’t use it on my iPhone. It just crashes. Fortunately, it still works on my iPad for some reason. ## Most praised reviews (2 highest-rated) ### 5/5 — Appli Token *2024-01-10, version 3.4.3* Parfait, fonctionne impeccablement pour pouvoir accéder à mes comptes bancaires Suisse depuis mon ordinateur 👍🏼 ### 3/5 — So easy to scan and pay *2019-02-23, version 3.0.0* I like how I can scan the orange payment slips and the app automatically fills out the payment. I find the app easier to use than the internet login for most things. One bug : the search function doesn’t work. For instance, if I want to find a payment in my account with the word “coop” in it, then I click the search icon, and write the word “coop”. But then I get the error : “Text as only search criterion not possible. Please refine the search.” But there is no option to refine the search. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*