# SecureSmart > Professional security system control and smart home automation. (iPhone/iPad app by Alula Holdings, LLC.) - Source: https://appshunter.io/ios/app/securesmart/id842850593 (this page in markdown: same URL + `.md`) - Developer: [Alula Holdings, LLC](https://appshunter.io/developer/1356152179) - Category: Lifestyle, Utilities - Price: Free - Rating: 4.30/5 from 157 App Store ratings · 68 written reviews indexed - Age rating: 4+ - Requires: iOS 16.6 · 345 MB - Languages: American English, Canadian French, Chinese (Simplified, China), Latin American Spanish, Swedish - Released: 2014-03-27 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/securesmart/id842850593/reviews.md ## What is SecureSmart? About Alula At Alula, we believe that the best security solution is provided by the professional security dealer. And we know that today’s security customer expects more than just basic security. In order to deliver the best experience for the needs of today’s modern security customer, you need to design and develop the hardware, software, and services for a complete, end-to-end professional security system for the professional security dealer. The thoughtful technology in our products are designed to keep up with a changing world. Intuitive. Reliable. Innovative. Simplifying your business while saving you money. It’s what you deserve and what people expect. And we’re only scratching the surface of possibilities. Keeping people and property safe is your business. At Alula, creating the tools and support you need to do that, is in our DNA. It’s your home, you set the rules. The Alula App gives you what you deserve, reliability and control. Set rules for real-time notifications. Know instantly when doors and windows are opened or when motion is detected. Technology at your pace With event based “Scenes” and “Recipes”, your smart devices can support your way of life. Adjust the entire atmosphere in your home based on your day to day routines. Lights, cameras, garage doors and thermostats can adjust to greet you in the morning or when you arrive back home in the evenings. Alula Home Security Zone Configurations Alula uses zones in coordination with armed modes and zone configurations to determine how your security system responds when a sensor or detector is triggered. Customize your own zone configurations. Cloud Video Services Alula Cloud is an easy-to-use and affordable cloud video solution designed for businesses and homeowners. Now your customers can keep an eye on their home or business with the comfort of knowing their video is securely stored and can be retrieved from anywhere. - Cost Effective: Why purchase expensive hardware storage, especially if there are multiple sites that need surveillance. Easily manage all camera from one platform. - Easy to Use: Built for users who do not want to bother with complicated and expensive systems, with simple setup for dealers. - Flexible Camera Support: Alula Cloud video works with the largest number of leading IP Cameras. Select the right camera for each customer. ## Key features - Remote security system control - Real-time event notifications - Customizable zone configurations - Smart device automation (scenes/recipes) - Cloud video storage - Flexible IP camera support ## What do users think of SecureSmart? Overall sentiment: negative **Pros** - 👍 Works great for customers - 👍 Integration with Alula - 👍 Convenient remote arm/disarm - 👍 Useful for programming/alerts - 👍 Love the keypad feature - 👍 New version fixed complaints - 👍 Good live camera view - 👍 Fast home automation - 👍 4-digit PIN feature - 👍 Garage door openers added - 👍 New look is easier to see - 👍 Event log tracking - 👍 Excellent and easy to use - 👍 Intuitive and great graphics - 👍 Works perfect after redownload **Cons** - 🐛 App crashes frequently - 🐛 Does not connect to alarm - 🐛 Cannot arm/disarm alarm - 🐛 Keypad removed from app - 🐛 Update not user-friendly - 🐛 Numbers too small, no color - 🐛 Disarm button gone - 🐛 Doesn't work half the time - 🐛 App went offline - 🐛 Needs update for 2018 tech - 🐛 Refuses to load/frozen - 🐛 FaceID authentication issues - 🐛 Logged out, cannot log back in - 🐛 Not compatible with iOS - 🐛 Constantly offline, slow refresh - 🐛 Little delay arming/disarming - 🐛 Locked out of physical keypad - 🐛 Slow to load real-time info - 🐛 Useless, takes too long to set/deactivate - 🐛 Glitchy, can't tell if set - 🐛 Nothing happens when trying to arm/disarm - 🐛 Almost never works for arming/disarming - 🐛 App sporadically not working - 🐛 Prior version slow, new version fails to connect - 🐛 Does not provide fully functional keypad - 🐛 No audible sound for alarms - 🐛 Paid upgrade works 5% of time - 🐛 Slow to load, inconsistent arm/disarm - 🐛 Extremely unreliable, alarm goes off - 🐛 Says refreshing for hours - 🐛 Says disarmed when armed & vice versa - 🐛 Garbage, slow to connect/view events - 🐛 Slower than molasses, long response time - 🐛 So slow it appears not to work - 🐛 Doesn't work on iPhone - 🐛 Doesn't work most of the time - 🐛 Constant authentication errors, freezes - 🐛 Displays alarm status disarmed all the time - 🐛 Takes forever to confirm arming/disarming - 🐛 Requires restarting almost every time - 🐛 Does not communicate well with panel - 🐛 Shows alarm off when it's on & vice versa - 🐛 Doesn't work at all, shows refreshing - 🐛 "Refreshing" 90% of the time - 🐛 Sound not playing for notifications - 🐛 Lots of bugs - 🐛 Hangs, doesn't authenticate/refresh - 🐛 Authentication errors, doesn't arm - 🐛 Very unreliable, authentication errors - 🐛 Stopped working, refreshing and hangs - 🐛 Very limited, no push notifications - 🐛 Takes too long to send commands - 🐛 Crashes too often - 🐛 Keypad display not updated without refresh - 🐛 Extremely slow or hangs a lot - 🐛 Doesn't work at all, refreshing then blank - 🐛 Authentication error - 🐛 Prettier but plagued with issues - 🐛 Not being able to arm or disarm - 🐛 Often shows wrong state, authentication error - 🐛 New version screen resolution problem on iPad - 🐛 Arming with TouchID arms in stay mode - 🐛 Even worse after update, useless - 🐛 Cannot get username/password sent - 🐛 Automatically closes app, refuses to open - 🐛 Syncing for hours - 🐛 Optimized for iPhone 5, not iPhone 6 - 🐛 Push notifications not implemented correctly **Commonly reported bugs** - App crashes after login - Does not connect after iOS 17 update - Cannot arm or disarm - Numbers too small, no color - Disarm button removed - Doesn't work half the time - App went offline - Refuses to load on iPhone 7 Plus - FaceID authenticates but won't arm/disarm - App logged me out, won't let me log back in - Not compatible with iOS 11.2.6 - Constantly offline, takes ten minutes to refresh - Little delay when arming/disarming - Arming/disarming via Face Unlock does not always work - Keypad lock code used every time - Locked me out of physical keypad - Slow to load real-time info - Takes 20-30 minutes to set/deactivate - App lags, very glitchy - Cannot tell if alarm is set until push notification - Nothing happens when trying to remotely turn on/off alarm - Almost never works for disarming or arming - Close and relaunch multiple times before functioning - Sporadically not working due to Do Not Disturb switch - Requires going in and out several times before connecting - Does not provide fully functional keypad - Cannot bypass zones or turn on chime - No audible sound when alarm activated - Paid for upgrade, works 5% of time - Slow to load, inconsistently arms and disarms, crashes - Extremely unreliable - Constantly says refreshing for hours - Says disarmed when armed and vice versa - Slow to connect and slow to never for viewing events - Slower than molasses, waits over a minute for response - So slow it appears not to work - Doesn't work on Droid, works on iPhone - Doesn't work most of the time - Doesn't work at all if signal not full strength - Constant authentication errors - Freezes badly, rebooting phone is routine - Displays alarm status disarmed all the time - Takes FOREVER to confirm arming/disarming - Requires restarting almost every time - Does not communicate with alarm panel well - Tells me alarm is off when it's not and vice versa - Sat in house and watched panel, tried to disarm with NO success - Shows home refreshing, reads disarming, nothing happens - 90% of the time, it's 'refreshing' - Sound setting for notifications doesn't work - Lots of bugs - Hangs up, doesn't authenticate properly - Seldom displays system status - Authentication errors, sometimes doesn't arm - Stopped working, refreshing and hangs - Very limited, no push notifications - Takes way too long to send commands - App crashes too often - Security keypad display does not display updated information without a manual refresh - App is extremely slow or hangs a lot - App hasn't worked at all, says "refreshing" then goes blank - Authentication error - Prettier but plagued with issues - Not being able to arm or disarm - Every key press just says "transmitting please wait" then nothing - Often shows an alarm panel state that is wrong - Displays that it is "Disarming..." when it is not - New version has problem with screen resolution on iPad - Missing numbers 3, 6, and 9 on iPad keypad - Screen doesn't scroll on iPad - Arming with TouchID arms it in stay mode - Shows devices refreshing on one of the two locks - Changing thermostat temp goes back to previous setting - Cannot get username/password sent - Automatically closes app and refuses to open - Syncing for the last 6 1/2 hrs - Push notifications not implemented correctly in iOS 8 - App does not ask to accept push notifications on first start **Most requested features** - Add progress bars or 'please wait' signs - Add audible sound for alarms - Add 4 function keys (ABCD) - Fix TouchID arming issue - Allow username/password reset - Implement push notifications - Improve user interface for better readability - Add color to the interface - Bring back the disarm button ## Recent user reviews (10 of 68) All indexed reviews: https://appshunter.io/ios/app/securesmart/id842850593/reviews.md ### 1/5 — Crashing *2024-11-15* After logging in I go to cameras and the app crashes ### 1/5 — Not working in iOS 17 *2023-09-21* The last update took a great simple app and overly complicated it. Now it does not connect to my alarm system after iOS 17 update. ### 5/5 — Works great *2022-12-29* I use this app with all my customers and they love it! I personally use it for my own home security system as well, love the integration Alula offers. They’ve really been on their game lately, can’t wait to see what new things they’ll have to offer in the future! ### 1/5 — Poor app *2021-07-17* I can’t arm or disarm my alarm from the app. The keypad is removed from app ### 1/5 — Garbage *2021-07-10* Zero stars Had to give it 1 star to submit ### 2/5 — Update not user friendly *2020-12-09* Numbers are so little you almost need a magnifying glass. No color. The disarm button is gone. Needs more work to be more user friendly. ### 1/5 — Really horrible *2019-02-13* Doesn’t even work half the time. It’s time to find another service. I wouldn’t use this again. ### 1/5 — Just Awful!!! *2018-12-02, version 2.6.2* It was working fine until it went offline.... had to call and get the username and password, still nothing!!!! This is app is a load of crap on top of crap!!! ### 1/5 — 2018 technology? *2018-12-02* Desperately needs an update... this is 2018. ### 1/5 — Refuses to load *2018-09-20* App used to be great but refuses to load on my iPhone 7 Plus. I’m using current iOS and deleted app and reinstalled it but the app is frozen on “waiting for connection”. Hope it’s fixed soon☹️ ## Frequently asked questions about SecureSmart ### What does the Alula App do? The Alula App provides professional security system control and smart home automation. It allows users to remotely manage their security system, receive real-time notifications for events, and automate various smart devices based on custom scenes and recipes. ### What are the key features of the Alula App? Key features include remote security system control, real-time notifications for events like door openings or motion detection, customizable zone configurations, event-based 'Scenes' and 'Recipes' for smart device automation, and cloud video services with flexible IP camera support. ### Is the Alula App free to use? Based on the provided information, the app itself is free to download and use. However, it is designed to work with professional security systems and potentially cloud video services, which may involve separate costs from a security dealer. ### What kind of devices can be controlled with the Alula App? The app can control various smart devices integrated with the Alula security system. This includes lights, cameras, garage doors, and thermostats, allowing users to adjust their home's atmosphere based on daily routines or specific events. ### How does the cloud video service work? Alula Cloud offers an affordable cloud video solution for businesses and homeowners. It securely stores video footage and allows retrieval from anywhere, eliminating the need for expensive on-site hardware storage and supporting a wide range of IP cameras. ## Version history (last 5 releases) ### 3.32.4 — 2026-08-21 - General improvements and bug fixes. ### 3.32.3 — 2026-08-07 - General improvements and bug fixes. ### 3.32.2 — 2026-08-02 - Numerous stability improvements and bug fixes. ### 3.32.0 — 2026-07-24 - Dark mode is now supported across the app. - New color and color-temperature controls for smart bulbs. - Smart thermostat controls now work reliably in every mode. - Camera live view, playback, and setup are smoother. - Camera firmware updates can now be viewed and applied from the app. - New step-by-step NFC tag shortcut wizard. - Watch app displays more panel types, partitions, and zones. - Scene builder is smoother and more accurate across partitions. - Notification delivery and appearance are more consistent. - Numerous stability improvements and bug fixes. ### 3.31.6 — 2026-05-27 - Improve camera handling of push notifications on cold starts on certain cameras. - Resolved identification and handling issues on certain panels. - Fixed some bugs with the messenger and notifications. - Fixed a "Disarming..." indicator that could remain on screen after the system had disarmed. - Improved camera/doorbell support on certain devices. - The watch app now supports zone statuses. - Fixed an incorrect orange settings indicator on certain cameras until the SD Card screen had been opened. - Fixed a sensor zone occasionally listing the same state twice (e.g., "Tampered | Tampered"). - Activating or deactivating a scene on a multi-partition panel no longer resets the scene to partition 1. - Scanning certain non-validated cameras now shows a clearer prompt with options instead of failing partway through pairing. - Added motion tracking support for compatible cameras where the feature was missing. - Fixed several issues on multi-partition systems, including incorrect arming options and zones disappearing when switching partitions. - Improved sync of arming state and user permissions when returning to the app. - Reduced flicker and faster app launch on accounts with multiple systems. - Fixed a spurious "Failed to grant access" message when adding a user. - Fixed a rare crash when handling push notifications. - Disabled partitions are no longer shown on device, zone, and scene cards. - Improved the camera Event Reporting toggle with a loading indicator while changes apply. - Misc. bug fixes and improvements. ## Apps similar to SecureSmart | App | Rating | Price | Category | | --- | --- | --- | --- | | [AC Infinity](https://appshunter.io/ios/app/ac-infinity/id1481751004) | 4.1 (821) | Free | Lifestyle | | [Slomin's Shield](https://appshunter.io/ios/app/slomins-shield/id1510605705) | 4.8 (3,659) | Free | Lifestyle | | [Alert 360](https://appshunter.io/ios/app/alert-360/id1041151324) | 4.1 (625) | Free | Lifestyle | | [Cove Connect](https://appshunter.io/ios/app/cove-connect/id1671243195) | 4.4 (3,954) | Free | Lifestyle | | [BISSELL Connect](https://appshunter.io/ios/app/bissell-connect/id1126954584) | 4.7 (5,965) | Free | Lifestyle | | [RControl](https://appshunter.io/ios/app/rcontrol/id1463597829) | 4.8 (3,884) | Free | Lifestyle | ## More apps by Alula Holdings, LLC - [ipFob](https://appshunter.io/ios/app/ipfob/id307826749) - [SecureSmart Alarm](https://appshunter.io/ios/app/securesmart-alarm/id1166289109) - [Alula Security](https://appshunter.io/ios/app/alula-security/id1356152180) - [Connect+ Installer](https://appshunter.io/ios/app/connect-plus-installer/id1356218288) All apps by Alula Holdings, LLC: https://appshunter.io/developer/1356152179 ## Related topics [alula security](https://appshunter.io/ios/topics/alula-security) · [omnilert](https://appshunter.io/ios/topics/omnilert) · [fogshield](https://appshunter.io/ios/topics/fogshield) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*