# SecureStat HQ™ — user reviews

> 10 indexed App Store user reviews of SecureStat HQ™ by Securitas AB, rated 2.80/5 from 17 ratings.

- Source: https://appshunter.io/ios/app/securestat-hq/id1257774311/reviews
- App overview in markdown: https://appshunter.io/ios/app/securestat-hq/id1257774311.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — Can’t login

*2025-05-21*

Would not let me log in with my credentials. I can log into the website just fine, but not the app.

### 1/5 — Product Disabled With Latest Revision

*2020-03-09*

I do not have any systems in the drop down list which renders this version useless.

**Developer response:** Thank you for taking the time to leave your review. Please email our support team (security-hq-support@sbdinc.com) to gain the proper user access needed to utilize the features in the HQ app. Thank you.

### 1/5 — User

*2017-09-19*

Need to be able to edit user access. Having access to service request is great but limited for a remote app that I thought would have access control.

### 1/5 — Reports

*2017-08-09*

Need option to view reports and/or system arm & disarm information - without it, this application is useless.

### 3/5 — Face ID doesn't work

*2023-09-19*

The app asks if I want to use iPhone Face ID I choose yes and it shows that it's enabled but it doesn't work. It never prompts when launching the app or when trying to enter credential. The iPhone Keychain feature doesn't work to enter the password using the app. It does work on the website.

### 3/5 — The Request is Invalid

*2020-03-08*

This new Security HQ app doesn’t work at all.  Unable to even get past the acceptance of terms screen as it shows an error of “the request is invalid”.

Tried deleting and reinstalling the app with no success.

This new app is DOA.

**Developer response:** Thank you for taking the time to leave your review. This issue has been resolved. If you have any additional questions, please email our support team (security-hq-support@sbdinc.com). Thank you.

### 4/5 — Love this app!

*2022-09-30*

Extremely convenient. User friendly!  Able to manage multiple locations and modify call list, contacts and place system into test with a few simple clicks. 

Only issue I have is my notifications no longer show for my phone. Although push notifications remain on for the app and my phone settings. This was essential to identifying and act on active alarms as they occurred. The notifications for email work but I’m definitely upset that the push notifications stopped working. Please please fix this. This feature was a godsend and now it doesn’t even work :(

Thank you!

### 5/5 — Perfect for monitoring Locations

*2020-03-21*

The new and improved HQ is an excellent upgrade. The new app is so easy to use.  The home/ dashboard view allows me to easily monitor location activity in a single place.  The app is well laid out and very intuitive to use.   Other apps drive me bananas as the navigation is not easily understood.  HQ solves this with this most recent version.

### 5/5 — Love the new app

*2020-03-11*

Began using the HQ version on Monday.  I really like the look and the navigation is easy.  Easy to find my data fast.

### 5/5 — Very easy to use

*2020-03-10*

This is great! Gives me everything I need/want in such a great interface.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*