# Security Bank Online — user reviews > 24 indexed App Store user reviews of Security Bank Online by Security Bank Corporation, rated 1.47/5 from 32 ratings. - Source: https://appshunter.io/ios/app/security-bank-online/id1468268242/reviews - App overview in markdown: https://appshunter.io/ios/app/security-bank-online/id1468268242.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 28 ## Newest reviews (13 of 24) ### 1/5 — cannot log in *2023-04-13* taeng tae kayo sinong gumawa ng app! to whoever made the new app needs more training in apps making! because why does users need to download a different app that labeled as new if the old app can just be updated! also why do we have to re enroll again just to access the new app! MAKE IT MAKE SENSE ### 1/5 — App needs urgent improvement *2022-12-07* I do not recommend this app, I like the old one better. This app is too slow, unorganized and unable to open eSS. Unsatisfied customer ### 1/5 — cannot log in due to high traffic *2022-09-14, version 1.8.2* what a lousy reason that you dont want me to see or access my account. Apple should ban your app. ### 1/5 — Cannot Log In *2022-09-14, version 1.8.2* The app consistently says “we are experiencing a high volume of traffic” whenever trying to login. The backend doesn’t appear to have bandwidth to support the number of users. ### 1/5 — Piece of Crap App *2022-09-05, version 1.8.1* Always unable to login. Always have to re-login even if face id is selected for ease of access. ### 1/5 — Old Version works better *2022-08-26, version 1.8.1* Dont make sense to make a new of the app when the older version is more efficient and more user friendly. ### 1/5 — Error msg *2022-08-23, version 1.8.0* Unreliable app! Just when you need to tranafer for bill pay you can not log in stupid app!! Will transfer to another bank! ### 1/5 — Cannot log in *2022-08-18, version 1.8.0* Keeps on having something went wrong message... even though i have a stable internet connection... it should be fix ASAP... it's not a reliable app ### 1/5 — Horrible!!! *2022-05-21, version 1.6.0* I cannot login not user friendly ### 1/5 — Defective app *2022-03-12, version 1.4.2* Cannot do anything with the app and with my money! the touch id kept on showing up and until now i can’t transfer money to other banks. please fix this asap **Developer response:** Thank you for your feedback! We apologize for the inconvenience. This is due to a technical issue, which the development team is working hard to resolve as we speak. Thank you so much for understanding. For urgent banking transactions, please use the desktop/web version of Security Bank Online Beta, which you may access here: https://online.securitybank.com/ ### 1/5 — Cannot log in *2022-02-24, version 1.4.2* Had the app working when first installed, however when using touch Id, there appeared a repeatedly asking for touch ID, even if you put your finger on the button. Tried removing and re installing the app, problem appeared the same, looking for a touch id then will stop there and repeats asking for the touch id. So disappointing! **Developer response:** Thank you for your feedback. We're sorry for this inconvenience. I’ll send over the feedback to our design and development team. Stay safe! ### 1/5 — Unable to enroll *2021-12-27* Still using Old app as this new app does not work. Getting error of at least one detail provided is incorrect even if info is double checked and correct and have been copied and pasted. Kindly Look into this as this has happened since launch of this new app which does not work. Seems App is trial and error.. shame… **Developer response:** Thank you for your feedback! We want to assist you with your concern. Please describe the issue you experienced here: https://www.securitybank.com/online-banking/help/feedback/. By filling this out, we can have more information to help you. Stay safe! ### 1/5 — Very disappointed bank *2021-11-10, version 1.3.5* Very disappointed bank, unable to log in, too many operations, locked account ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor quality *2024-09-10* I wish I didn’t updated my app to the latest one!!!! ### 1/5 — "Offline Soft Token" *2024-05-03* Where is this feature. Badly needed as the OTP to international works very infrequently Also the faq states that can change email/ phone numbers. Feature does not exist ### 1/5 — The worst banking app ever! *2024-04-30* The worst banking app ever existed! ### 1/5 — This app needs work *2024-03-27* I know apps aren’t perfect and take a lot of development time. But this app is terrible at the moment, I can barely login, the FaceID login which is meant to be “quicker” takes ages. I hope the app gets updated soon because the experience right now is terrible. ### 1/5 — Wanna hire me to make your banking app better?! *2024-03-27* Dude. This is the worst banking app ever. Don't you guys know how to optimize your digital platform? Takes ages to load! Worst UX. Transaction logs are not even accurate and up to date. OTP takes ages receive. Both app, and the online one is the worst UX experience. ### 1/5 — Online accounts *2024-03-13* It’s ridiculous that you have an option of only logging into your online app, but there is no option to create an online account and when I try to do it through another method I filled in my account number and phone number only to be told five times that they’re having troubles please try again in a few minuteswhich I did to no avail as it kept saying that they’re just having problems pretty useless if you ask me ### 1/5 — FAULTY OTP *2024-02-24* First request of OTP doesn’t show up but if you request again, it will send you the previous OTP code! And it doesn’t accept it, after more than 10 hours i can receive the last otp i requested! This is so inconvenient, especially when i really need to transfer money! This already happened many times! ### 1/5 — Very Slow App *2023-12-01* The old app is better. This one takes time to load and frequently fails and have errors **Developer response:** Hi Chuck, we are sorry to hear this. Please fill out and submit the Security Bank Online Report Form > https://www.securitybank.com/online-banking/help/report/ for proper validation and processing of your concern. Thank you and stay safe. ### 1/5 — Buggy app *2023-11-17* Can’t even get the FaceID working, what’s the use of your quick login when you can’t even have the FaceID works….. **Developer response:** Hi Mickey, we are sorry to hear this. Please fill out and submit the Security Bank Online Report Form > https://www.securitybank.com/online-banking/help/report/ for proper validation and processing of your concern. Thank you and stay safe. ### 1/5 — OTP *2023-05-31* Very poor service. Sobrang inconvenient nya to do bank transfer as the OTP is NOT ALWAYS WORKING! Upgrade your online service. ang laki nyong kumpanya. ## Most praised reviews (1 highest-rated) ### 5/5 — Awesome App *2022-03-25, version 1.5.4* The title says it all. It lived up to its expectations. Congrats much SB Team! I love ur app because of its minimalism and easy peasy navigation. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-28.*