# Security Camera - Smart Camera — user reviews > 10 indexed App Store user reviews of Security Camera by Trendata Limited, rated 3.90/5 from 88 ratings. - Source: https://appshunter.io/ios/app/security-camera-smart-camera/id6758533895/reviews - App overview in markdown: https://appshunter.io/ios/app/security-camera-smart-camera/id6758533895.md - Rating breakdown: 5★ 54 · 4★ 10 · 3★ 4 · 2★ 0 · 1★ 20 ## Most critical reviews (10 lowest-rated) ### 1/5 — Support *2026-08-24* Email address doesn’t exist **Developer response:** We’re sorry for the inconvenience. We understand how important it is to have an easy way to reach our support team. We’re committed to providing a reliable and convenient experience for our users, and your feedback helps us continue to improve. ❤️ ### 1/5 — Reolink camera *2026-08-24* When I bought camera it said if I put a SD card into it I don’t need subscription, I have put SD card in and it dosent work it still want £9.99 a week for subscription, it’s all a con **Developer response:** Hi there! We are very sorry for the confusion. We’d like to clarify that our app offers its own independent features, and all subscription details are clearly displayed before any purchase. We never charge users without explicit confirmation.We’d love to assist you and resolve any concerns—please reach out to us via in-app support or our contact email so we can help you right away. Thank you for your patience and for helping us improve! ### 1/5 — 使えない *2026-08-22* Anker Eufyで検索して、こちらが出てきたが、カメラ検索で、急に課金のメニューに移って、6000円を払ったが、カメラも特定、登録できず全く使えなかった。 **Developer response:** ご不便をおかけし、誠に申し訳ございません。ご期待に沿える体験をご提供できなかったことを残念に思っております。当アプリは独自の機能を提供しており、サブスクリプションの詳細は購入前に明確に表示されています。ご購入はユーザー様の明確な確認のもとでのみ行われます。ご不明な点やお困りのことがございましたら、アプリ内サポートまたはお問い合わせ窓口よりお気軽にご連絡ください。状況を確認し、できる限りサポートさせていただきます。貴重なご意見をお寄せいただき、ありがとうございます。 ### 1/5 — Scam *2026-08-22* While trying to find the Tapo app, this one popped up demanding $39. Beware, it’s a scam and should be removed from the App Store. Requesting refund AGAIN and this rating will be removed. Thank You. **Developer response:** Hi there! We are very sorry for the confusion. We’d like to clarify that our app offers its own independent features, and all subscription details are clearly displayed before any purchase. We never charge users without explicit confirmation.We’d love to assist you and resolve any concerns—please reach out to us via in-app support or our contact email so we can help you right away. Thank you for your patience and for helping us improve! ### 1/5 — Hard to use and view *2026-08-21* I had a lot of trouble trying to view. I had a package on the front step was never notified. **Developer response:** We’re sorry to hear about your experience. We appreciate you taking the time to share your feedback. We’re committed to providing a reliable, convenient, and valuable experience for our users, and your feedback helps us continue to improve. If you need any assistance, please contact us through the app, and we’ll be happy to help. ❤️ ### 1/5 — Horrible experience *2026-08-20* We are not able to add cameras and cannot move through the app without buying additional data services. So disappointing. **Developer response:** We understand your concern and appreciate you sharing your experience. The subscription is optional. We want to provide a clear and simple user experience, and we will continue working to improve the overall app experience. If you encounter any issues while using the app’s features, please contact us through the app, and we’ll be happy to assist you. ### 1/5 — Feed not working *2026-08-15* Been working with Arlo support for 3 weeks. They can not get Feed option to work **Developer response:** We’re sorry to hear about your experience. We appreciate you taking the time to share your feedback. We’re committed to providing a reliable, convenient, and valuable experience for our users, and your feedback helps us continue to improve. If you need any assistance, please contact us through the app, and we’ll be happy to help. ❤️ ### 1/5 — No way to contact support *2026-08-13* Support contact email not available **Developer response:** We’re sorry for the inconvenience. We understand how important it is to have an easy way to reach our support team. We’re committed to providing a reliable and convenient experience for our users, and your feedback helps us continue to improve. ❤️ ### 3/5 — Setting up *2026-08-22* I wanted to set up the cameras, but it won’t allow me through the app until I pay. It is not expensive, but there should be a free version. I am going to pay at some point soon, but there should be a free version to at least set it up. I sent an email and received a very quick response telling me to log in or sign up. When I responded that I don’t have that option I never heard anything back. The only option I have is to start a scan, but then it asks if I want to pay weekly or yearly. 8/22/26 In response to their answer they are saying if you don’t pay, then you don’t even get to see what your camera is showing you. Even the other companies have free versions that let you see videos for free. This is a company that is there to help you with security. With that being said, if you pay yearly, then it is very cheap compared to other companies. There still should be a free version to at least let you set up the cameras because I don’t know what my cameras are seeing until I pay. Home security, but only when you subscribe. **Developer response:** We are so sorry you had this impression! We understand your concern and appreciate you bringing it to our attention. We want to offer a clear and reliable experience, and we will keep improving the app so our users can enjoy its features more easily. If you need any help, please write to us from within the app and we will be delighted to assist you. Thank you for giving us the opportunity to improve! ### 3/5 — Setting up *2026-08-18* I wanted to set up the cameras, but it won’t allow me through the app until I pay. It is not expensive, but there should be a free version. I am going to pay at some point soon, but there should be a free version to at least set it up. I sent an email and received a very quick response telling me to log in or sign up. When I responded that I don’t have that option I never heard anything back. The only option I have is to start a scan, but then it asks if I want to pay weekly or yearly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*