# Security

> Remote home security, safety, and smart device management solution. (iPhone/iPad app by TELUS Communications Inc..)

- Source: https://appshunter.io/ios/app/security/id1200050042 (this page in markdown: same URL + `.md`)
- Developer: [TELUS Communications Inc.](https://appshunter.io/developer/1351428851)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 4.80/5 from 132 App Store ratings · 169 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 406 MB
- Languages: American English, Arabic, Danish, Dutch, Finnish, Canadian French, German (Germany), Hebrew, Icelandic, Indonesian and 9 more
- Released: 2017-03-08
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/security/id1200050042/reviews.md

## What is Security?

TELUS SmartHome is your simple all-in-one security, safety and smart home solution. Protect, automate and monitor your home in real-time from anywhere in the world, from any current mobile device. All you need is internet or mobile service, a TELUS SmartHome Security service plan and the smart devices you wish to install at home.

The TELUS Security app offers solutions for:

·         Security and safety alerts
·         Interactive video monitoring
·         Energy efficiency management
·         Home automation

Optimize your home from wherever you are. Just tap your app, and you’ll have real time access to what’s happening at home. View your video screens or clips, change and control settings and make your home the safest and smartest it can be.

Whether you’re down the block or halfway around the world, still in bed or halfway through a busy day, TELUS SmartHome Security has you covered. The TELUS Security app can send you notifications, you can instantly view your front door or living room, make and change rules to maximize energy efficiency or improve comfort, and have direct access to every security and smart home device you’ve installed.

Simple icons and easy-to-follow screens give you remote access and control. Guide a slider to dim a light, tap to chat with someone at your front door, or pre-program an early morning warm up of the house before you even open your eyes.

Note: This TELUS Security app requires a compatible system, internet access and a TELUS SmartHome Security service plan. The app features and their usage varies based on the solution chosen, equipment and service plan. Visit telus.com/home-security for more information.

With the TELUS Security app, you can:

·         Receive real-time emails, text messages and push notifications for unexpected activity and events that matter to you
·         View your property from installed video cameras
·         Watch live and recorded video clips from your security cameras
·         Pre-program or turn lights on or off
·         Set the ideal temperature on your smart thermostat
·         Search your complete event history
·         View and speak remotely to a visitor at your front door

How the TELUS Security app helps you stay connected to home:

·         Know instantly when your kids are home from school
·         Arm your system and lock up from anywhere or automatically as you leave the house
·         Know when service people arrive or leave
·         Be alerted when the garage door is left open
·         Receive a notification your medicine or liquor cabinet has been opened
·         Know if someone changes your thermostat settings
·         Be alerted if someone attempts to log on to your account
·         And much more!

## Key features

- Real-time security and safety alerts
- Interactive video monitoring
- Home automation control
- Energy efficiency management
- Remote device control (lights, thermostat)
- Two-way audio communication

## What do users think of Security?

Overall sentiment: negative

**Pros**

- 🔒 Reliable security system
- 👍 Good pricing and accessibility
- 🚀 Responsive app and control panel

**Cons**

- 🐛 Frequent app crashes and login issues
- 🔌 Connectivity problems with WiFi and 5G
- 📺 Poor video quality and camera performance
- 🕰️ Sync issues between app and control panel
- 🤖 Unintuitive user interface and automation

**Commonly reported bugs**

- App not compatible with latest iOS versions
- Frequent app freezes and loading issues
- Inconsistent connectivity and remote access
- Unreliable door/window sensor detection

**Most requested features**

- Add option to delete all saved videos at once
- Improve thermostat scheduling and customization
- Restore widget support for iOS 18
- Add language selection options for the app

## Recent user reviews (10 of 169)

All indexed reviews: https://appshunter.io/ios/app/security/id1200050042/reviews.md

### 1/5 — Confusing log in Glitchy as hell

*2026-07-13*

Seriously, how the hell are you supposed to log in - on the app? Through MyTelus? Constant redirects that then end up with an error message about migrating credentials  but that there are technical issues / for the last 3 months!? Good luck trying to log in - ask for a login link that then takes you to the mytelus portal / good luck trying to navigate my Telus @&$?! Seriously, I’d just like to turn my alarm system on and off through the app - Brutal!!

### 3/5 — Beware of broken promises costing $$$$$$$$

*2026-07-09, version 5.12.3*

Got the security system based on salesperson telling me that once the equipment is paid off after 2 year contract then my bill would drop down to $15/month for monitoring. 1-2 months later I happened to be talking to a phone rep about another issue and was told I would continue to be $75/month after the 2 year contract. 
Requested to speak with a manager but they won’t do that. 
Requested that salesperson be disciplined for false promises and to let me know how they were disciplined. They won’t do that either. 
Don’t trust them. They’ll tell you one thing to get you to sign up and then milk you for all you’re worth without any recourse. 
Sad.

### 1/5 — Security App

*2026-07-03*

Not the best security system.   Will look into a different system.

### 1/5 — Nothing works properly

*2026-06-14*

Door bell camera and connectivity rarely works and takes way too long to connect if you want to answer the doorbell from your phone.   Overall the application is way too complicated with various rules.  The old Bell Smart Home was much simpler and actually worked.

### 1/5 — Misleading and extremely limited experience

*2026-06-14*

While Telus’s offering is based on Alarm.com platform, the app itself gives what ? 1-2 options compared to the full Alarm.com app. And many detectors go to sleep so where’s the peace of mind for intrusion detection ? Which is the basic purpose of a home security system.

Although paying the full monthly price and just to learn that even integration with Alexa is a problem. And the support is somewhere in the world, no one can really tell.

Also to make things worse, how can you explain the fact that’s it’s impossible to have chat support while this is a Smart Home connected solution.

Very disappointing experience and it makes me reconsider my complete commercial relation with Telus.

### 1/5 — Very slow camera bad quality

*2026-06-13*

It’s the worst camera it’s a very bad quality and it is very slow

### 1/5 — Pas fiable

*2026-06-13*

Filme une fois sur deux, les clips sont trop courts et même si nous savons qu’il s’est passé quelque chose, aucun moyen de trouver les images, ce système n’est pas fiable pour le prix qu’il coûte.

### 1/5 — Telus app

*2026-06-13*

Vivint app is far more superior and user friendly than this app

### 3/5 — Caméra

*2026-06-12*

La caméra ne capte pas assez longtemps et si une personne est sortie de son véhicule et y retourne quelques minutes après la caméra ne capte pas ce mouvement pour voir la personne repartir

### 1/5 — No secure home app

*2026-06-06*

The app is set to have all zones and troubles by passed  as a default when arming system. pretty much the same as if you left the alarm off with all the doors and windows open . Great work notsosmarthome

## Frequently asked questions about Security

### What does the SmartHome app do?

The SmartHome app provides an all-in-one solution for home security, safety, and smart device management. It allows you to protect, automate, and monitor your home in real-time from any mobile device with internet access. You can receive alerts, view video feeds, and control various smart home devices.

### What are the key features of the SmartHome app?

Key features include real-time security and safety alerts via email, text, and push notifications, interactive video monitoring with live and recorded clips, home automation control for devices like lights and thermostats, and energy efficiency management. It also offers remote access to view and speak with visitors at your front door.

### Is the SmartHome app free to use?

The SmartHome app itself is free to download and use. However, it requires a compatible system, internet access, and a TELUS SmartHome Security service plan to function. The specific features and their usage may vary based on the chosen solution, equipment, and service plan.

### What devices are compatible with the SmartHome app?

The app is designed to work with compatible smart home systems and devices. This includes security cameras, smart thermostats, and other smart devices you wish to install at home. For a detailed list of compatible equipment and service plans, users are advised to visit telus.com/home-security.

### How can the SmartHome app help me stay connected to my home?

The app keeps you connected by providing instant notifications for important events, such as when children arrive home or if the garage door is left open. You can arm your system remotely, monitor service people's arrivals and departures, and receive alerts for sensitive areas like medicine cabinets. It also allows you to adjust thermostat settings and control lighting for comfort and energy savings.

## Version history (last 5 releases)

### 5.13.8 — 2026-07-27

• Previously known as SmartHome; now Security
• Improved Schedules for Smart Arming - The Smart Arming feature now allows custom schedules for different days of the week
• Behind the scenes improvements to power future features
• Minor enhancements and bug fixes

### 5.12.3 — 2026-02-12

Enhanced activity filters - quickly zero in on relevant information and simplify monitoring key system activity
Connect your iPhone to a compatible CarPlay display for a streamlined experience in the car - control supported garage doors, trigger scenes and receive critical alerts
Behind the scenes improvements to power future features
Minor UI enhancements and bug fixes
Requires iOS 16 or later

### 5.10.4 — 2025-10-08

• Behind the scenes improvements to power future features.
• Minor enhancements and bug fixes.

### 5.7.1 — 2025-01-20

• Video settings upgrade.
• New widget options are now available in the widget gallery of your supported device. The legacy Today widget is no longer supported.
• Behind the scenes improvements to power future features.
• Minor UI enhancements and bug fixes.

### 5.2.6 — 2024-03-07

●	Mobile App UX Upgrade: main menu now appears at the bottom 
●	Manually Triggered Warning Sounds for mobile 
●	Dark Mode support for iOS 14 and above operating systems

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## More apps by TELUS Communications Inc.

- [TELUS TV+](https://appshunter.io/ios/app/telus-tv-plus/id467259446)
- [My TELUS](https://appshunter.io/ios/app/my-telus/id543953973)
- [TELUS Business Connect™](https://appshunter.io/ios/app/telus-business-connect/id925058301)
- [TELUS Wi-Fi Finder](https://appshunter.io/ios/app/telus-wi-fi-finder/id969622869)
- [Channel Events](https://appshunter.io/ios/app/channel-events/id1189277138)

All apps by TELUS Communications Inc.: https://appshunter.io/developer/1351428851

## Related topics

[smarthomesecurity](https://appshunter.io/ios/topics/smarthomesecurity) · [my telus](https://appshunter.io/ios/topics/my-telus) · [doberman security](https://appshunter.io/ios/topics/doberman-security) · [telus connect](https://appshunter.io/ios/topics/telus-connect) · [teltonika security systems](https://appshunter.io/ios/topics/teltonika-security-systems) · [app for cove smart home security](https://appshunter.io/ios/topics/app-for-cove-smart-home-security) · [telus](https://appshunter.io/ios/topics/telus)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*