# SecurLOCK Equip — user reviews > 132 indexed App Store user reviews of SecurLOCK Equip by eFunds Corporation, rated 4.53/5 from 4,411 ratings. - Source: https://appshunter.io/ios/app/securlock-equip/id1069254695/reviews - App overview in markdown: https://appshunter.io/ios/app/securlock-equip/id1069254695.md - Rating breakdown: 5★ 3,591 · 4★ 297 · 3★ 112 · 2★ 82 · 1★ 329 ## What do users think of SecurLOCK Equip? Overall sentiment: negative **Pros** - 🚀 Great app - 🔒 Secure and helpful - 👍 Provides good control over card - 👍 Useful for budgeting **Cons** - 🐛 Login issues - 🐛 App not working - 🐛 Unreliable notifications - 🐛 Frequent log outs - 🐛 Touch ID/Face ID not working **Commonly reported bugs** - App not allowing login or password reset - Transactions not showing up - Card locking/unlocking not working as expected **Most requested features** - Allow adding multiple cards from different banks - Provide better customer support options - Improve app stability and reliability ## Newest reviews (18 of 132) ### 1/5 — Can’t register *2025-10-07, version 1.6.0* Terrible app. Won’t allow me to register a Canadian address. ### 1/5 — Connection *2025-09-29, version 1.6.0* Impossible de créer un nouveau profil. ### 1/5 — App has been Compromised *2025-09-17, version 1.6.0* This app has been hacked! It locked everyone using the account out. This way they can’t remove their accounts and close it out. They then access your bank accounts. Beware! Someone mentioned they got a call from the hacker claiming to be from the app/bank and tried to use him to hack into his banking. Stay clear. Research online the financial amounts hackers have been successful stealing just this year alone. It’s pitiful that people like this so easily steal money without consequences. Tried multiple times to submit this review but doesn’t post. I’ll keep trying. ### 4/5 — I give it an 85 *2025-09-12, version 1.6.0* The app works nicely. There’s two minor things I wish they’d fix: 1.) It’s impossible to figure out how to remove old cards. I have to scroll through 5 or 6 old cards that aren’t used anymore, to get to the two current ones. 2.) It would be nice if we could “nickname” a card, instead of trying to remember the number. ### 1/5 — Structure of the App *2025-08-10, version 1.6.0* I’m sort of baffled by the 4.5K ratings when I am unable to locate a tab to perform the most basic of functions, that of how to pay the bill. While I understand that this is a Credit Union card and will not necessarily have all the bells and whistles of dedicated card companies, I mean come on, didn’t they use focus groups or something to refine the app before deployment . ### 1/5 — Good while it lasted! *2025-07-07, version 1.6.0* Just like another user, the app also logged me out and was supposed to send me log on information to my email, I never received it. The app says to contact your financial institution but they no nothing about the app.. it was a great feature while I had it. It monitored all activity on my credit card. But now I have no idea what to do. Spoke to my financial institution they said go to the Secure lock customer service for help. That does not exist. ### 1/5 — Login issues *2025-06-30, version 1.6.0* Same as reported, login expired and won’t send code to set back up. Card locked and can’t use. Update: setup a new account on a whim and able to access card again. Not a good solution…but better than nothing. ### 1/5 — Unable to use *2025-06-25, version 1.6.0* Will not let me log in password invalid, will send me code to verify and change. Email never came. ### 2/5 — Problems *2025-06-24, version 1.6.0* I have problems to change my password ### 1/5 — Needs Improvement *2025-06-20, version 1.6.0* The app automatically updated 3 days ago, no notification was sent to my phone, I went to unlock my card for a purchase, and I couldn’t log in. I have been trying via email link from the app for 3 days and no link is being sent to my email!! This is the 2nd time this has happened!! ### 1/5 — Opting out not possible *2025-06-06, version 1.0.26* This app is lousy!!! I want to opt out of it and delete all of my info, and it won’t allow it. ### 1/5 — App needs work *2025-05-03, version 1.0.26* This app logged me out. I wasn’t notified about the app not working. I tried to login and it says incorrect password. So I tried to reset password but still haven’t got an email to reset my password.. ### 1/5 — William Hartwell *2025-04-24, version 1.0.26* My card was declined when I have funds in account with a back up in savings with instructions to transfer funds if needed to cover charges if needed ### 1/5 — Disappointing *2025-04-07, version 1.0.26* Very disappointed. I have had the app for a long time and all of a sudden it logged me out. Have tried numerous attempts to recover it but never get an email. ### 1/5 — Help *2025-03-25, version 1.0.26* My card is locked and I can’t login or reset my password. Could someone please help!!! ### 1/5 — App needs work ASAP. *2025-03-23, version 1.0.26* The app randomly logged me out. Didn’t notice until earlier this week, when I realized I wasn’t being notified after making a purchase. Now, it won’t let me log in- says my password is “incorrect”. It then says it is sending me an email each time I try to reset the password, but I have yet to receive an email. I hate to give the app a low score because I loved it and used it frequently prior to this. However, it has been days and I am still unable to log in. It is worrisome considering it is linked to user’s finances. ### 4/5 — Connection establishment failed *2025-03-19, version 1.0.26* It has issues connection to the server many times I tried to wait and connect. But it had never done that to fix. How can I fix that issue? I cannot unlock and lock my card as I want to. ### 1/5 — After updating, I wasn’t able to login *2025-03-17, version 1.0.26* After the most recent, the app locked me out. I then re-downloaded the app but now it is saying that my bank does not support this app. I have been using this app for about 5 years so I am a little disappointed and confused. ## Most critical reviews (10 lowest-rated) ### 1/5 — Securlock equip has ended *2026-08-12, version 1.6.0* This app is no longer in function so don’t bother downloading it as it has faded away into retirement by the company that started it ### 1/5 — Stopped working *2026-08-11, version 1.6.0* Update This app is fraudulent it stole my information. It randomly just stopped working out the blue today no notifications whatsoever so weird. Went to the App Store to update it and it’s not on the list with my other apps, I have to manually search it that’s strange. I uninstalled it. ### 1/5 — App doesn’t work. No option to login. *2026-08-11, version 1.6.0* App doesn’t allow for sign in and says its search for a secured connection ### 1/5 — No notifications *2026-08-03, version 1.6.0* I love this app and want to give it 5 stars but it randomly stopped notifying me of my transactions. I have tried everything. Even uninstalling and installing again. Nothing is working. ### 1/5 — Stopped working *2026-08-02, version 1.6.0* It randomly just stopped working out the blue today no notifications whatsoever so weird. When I go to my list of apps in the App Store to update it not on the list with my other apps, I have to manually search it that’s weird. I’m about to uninstall. ### 1/5 — Alex *2026-04-15, version 1.6.0* I have had to open a new account 3x because this breaks so often. Garbage. ### 1/5 — Mal funcionamiento *2026-03-06, version 1.6.0* La app lleva dos días que no abre, se queda cargando la pantalla de inicio sin permitirme iniciar sesión ### 1/5 — Unable to access when I need it most *2026-01-21, version 1.6.0* Didn’t accept my password,made it difficult to make a new password ### 1/5 — Terrible *2025-12-04, version 1.6.0* This app is terrible, can barely control my card, it’s locks my card out or puts it as a warm card and there’s no way I can undo it ### 1/5 — services unavailable *2025-10-13, version 1.6.0* I have been trying all day to log in and all I get is a message “services unavailable “ ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2025-06-27, version 1.6.0* Great ### 5/5 — This app stop working. *2025-03-26, version 1.0.26* App work and it won’t let me in ### 5/5 — Una app que debes tener *2024-12-03, version 1.0.26* Una de las mejores apps para mantener seguras las transacciones realizadas y la cuenta bancaria. ### 5/5 — The Best *2024-09-04, version 1.0.26* I lov this app I can be in peace knowing no one is going to use my card bc I can turn it off and one. I can see if someone use my card and how much they spend. 5⭐️⭐️⭐️⭐️⭐️🤩👏👍✌️ ### 5/5 — Secure Lock *2024-03-20, version 1.0.26* Absolutely love this app. Notifies you right away when your card is being used. ### 5/5 — Amazing app *2024-03-07, version 1.0.26* Secure lock is a wonderful app they help me just recently when my debit card was stolen. The only other improvement they could make which would make me think about taking this down from five stars would be to add some sort of location tracking app if possible I’m not really sure how cards work though. ### 5/5 — Dave *2024-03-04, version 1.0.26* Works well for control! ### 5/5 — Life saver *2024-02-26, version 1.0.26* My card was stolen and I had this app installed in time and just because of this one app, I was able to deny the charges and no harm was done to my account Thankyou for working good . ### 5/5 — about scammers *2024-02-24, version 1.0.26* Good feeling to have security on your card that actually works for you ### 5/5 — Review *2024-01-28, version 1.0.26* This has really helped me with my bank account. Thank you so very much. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*