# Securus Mobile — user reviews > 752 indexed App Store user reviews of Securus Mobile by SECURUS TECHNOLOGIES LLC, rated 4.40/5 from 29,864 ratings. - Source: https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews - App overview in markdown: https://appshunter.io/ios/app/securus-mobile/id1059629706.md - Rating breakdown: 5★ 23,297 · 4★ 2,077 · 3★ 1,252 · 2★ 628 · 1★ 2,610 ## What do users think of Securus Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient video visits - 💡 Helpful for staying connected with incarcerated loved ones - 👍 Appreciate the service despite issues **Cons** - 🐛 Frequent technical issues and app crashes - 💰 Expensive fees and charges - 🤖 Poor customer service and lack of support - 🔌 Unreliable connectivity and call quality - 📤 Difficulty sending messages and photos **Commonly reported bugs** - Login issues and account problems - Scheduled video visits not working - Messages and photos not being delivered - Frequent app crashes and technical difficulties **Most requested features** - Improve video call quality and reliability - Provide better customer support and communication - Reduce fees and make service more affordable - Add notification features for messages - Improve app stability and reduce bugs ## Newest reviews (10 of 752) ### 2/5 — Fix the app *2026-08-23, version 5.2* Whatever update yall did is horrible. I never had so many issues with this app before. When you open it it’s loading for forever and then closes out ### 2/5 — Securus *2026-08-20, version 5.2* Cause we have to use it, has a it of bugs and issues but at least it connects us to people we’d like to see and talk to. Service and customer service could be a lot better honestly. ### 3/5 — Improvements *2026-08-11, version 5.2* It’s a 3 star app due to the fact that I wish I could update a video from my camera roll and send it to my fellow friends. For better quality. ### 3/5 — Try to make it easier *2026-08-09, version 5.2* Y’all make this too complicated. ### 1/5 — Bug issue *2026-08-08, version 5.2* This damn system there has the person I’m looking for for a major city for dallas. Let them go and go with somebody else. ### 5/5 — Family *2026-08-08, version 5.2* This makes it possible to have support from people who love these inmates and want them to do better. Support is what all these people are missing . This makes it possible ### 5/5 — Thanks *2026-08-08, version 5.2* I really like this app way better than GTL ### 1/5 — Bad *2026-08-08, version 5.2* Too complicated ### 2/5 — “Network error” *2026-08-06, version 5.2* For months I have tried logging into my account and it won’t allow me due to network error. I tried creating another account and it let me log in within the same internet and phone so i don’t understand why it won’t allow me to log in within my account I originally created. As of now I’m logging in using the website instead of the app ### 3/5 — 3 because *2026-08-05, version 5.2* I dislike that you are getting rich while charging families such ridiculous amounts of money with minimal services that are insanely priced. ## Most critical reviews (10 lowest-rated) ### 1/5 — App Not Working *2026-08-25, version 5.2* It Won’t Let Me Look Up My Sister This App Is Suck ### 1/5 — REALLY SUCKS!!!! *2026-08-23, version 5.2* If I can give 0 stars I would! Let me start off by saying the service is no good! Hangs up repeatedly and when we talk all you hear is echo!!! I also feel like the app should be easy to maneuver if everything was in one spot! It was difficult to add a contact! ### 1/5 — They said use Securus *2026-08-23, version 5.2* Maybe it’s too complicated I can’t seem to send my friend a picture ### 1/5 — Terrible Call Quality. *2026-08-22, version 5.2* The new Securus tablets are absolutely horrible. Ever since they switched to these new tablets, all I hear is constant static during the calls. It’s extremely difficult to hear the other person or even have a normal conversation. Even though the calls are free, the quality should still be good enough to actually communicate. The old system was much better. These new tablets are the worst and Securus really needs to fix the sound quality and connection issues. ### 1/5 — Video haven’t been connecting *2026-08-21, version 5.2* Poor ### 1/5 — Don’t work *2026-08-20, version 5.2* A waist of money ### 1/5 — Horrible *2026-08-19, version 5.2* There is so much I dislike. Gtl has messages all in one location like text messages. It takes much longer to send a message now. No notifications so I don’t even know when I get a message. It’s harder to respond. Service sucks. PLEASE FIX ASAP!! ### 1/5 — Horrible customer service *2026-08-18, version 5.2* This app is horrible. The customer service takes about 30 minutes to get to a human being. People only use it because our loved ones are locked up. ### 1/5 — Phone calls and video calls *2026-08-14, version 5.2* I’m trying to change my phone number ### 1/5 — No Customer Service *2026-08-09, version 5.2* Need to have have live customer service like before the Virtual assistant is horrible no help at all ! ## Most praised reviews (10 highest-rated) ### 5/5 — Visiting my friend *2026-08-25, version 5.2* I can’t wait to see her and video and speak to her on the phone ### 5/5 — The Best *2026-08-24, version 5.2* Great way to stay in contact with your love ones in Jail ### 5/5 — Thank You Securus *2026-08-24, version 5.2* This app makes it easy to keep in contact with my nephew. Please, don’t “improve” it! It works great just as it is! ### 5/5 — No fees *2026-08-22, version 5.2* Excellent ### 5/5 — Thankful *2026-08-19, version 5.2* So thankful for this app that allows me to stay in contact with my loved one. ### 5/5 — Miracle *2026-08-11, version 5.2* Contact at last ### 5/5 — Securus *2026-08-10, version 5.2* I’ve been writing prison gals for over 25 years. It’s tons of fun. Where else can you have more than one, two or five GF’s at the same time? With Securus it is easy to write and get letters back. In years past I was using the postal service to write and receive letters that was much slower. With Securus Debit I’m able to fund the pen pals media do they can watch videos and listen to music. I’m most pleased with the Securus service. ### 5/5 — Securus *2026-08-09, version 5.2* I think it’s good that you provide this service. I wish the headphones were better quality for the price we as family pay for them. And I wish you would look into Christian’s programs like K-Love radio and Bible studies. This would lean more towards self improvement for the offender programs. Thank you ### 5/5 — Great service *2026-08-09, version 5.2* Good way to stay in touch with our love ones. Thank you for your services ### 5/5 — THANK YOU *2026-08-09, version 5.2* This service is a Blessing to so many Families… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*