# Select Health — user reviews > 188 indexed App Store user reviews of Select Health by SelectHealth Inc, rated 4.70/5 from 4,768 ratings. - Source: https://appshunter.io/ios/app/select-health/id949952375/reviews - App overview in markdown: https://appshunter.io/ios/app/select-health/id949952375.md - Rating breakdown: 5★ 4,042 · 4★ 425 · 3★ 108 · 2★ 26 · 1★ 167 ## What do users think of Select Health? Overall sentiment: negative **Pros** - 🚀 Convenient access to ID card - 📊 Helpful for tracking deductibles and out-of-pocket - 🔒 Secure login process **Cons** - 🐛 Frequent crashes and login issues - 🔍 Difficult to navigate and find information - 🔌 Unreliable performance and slow loading times - ❌ Missing key features like payment and claims history **Commonly reported bugs** - App crashes on login or when switching tabs - Login screen freezes or fails to load - Inconsistent app behavior across iOS versions **Most requested features** - Add ID card to mobile wallet - Improve search and provider lookup functionality - Enable in-app premium payments - Provide access to full claims and usage history ## Newest reviews (17 of 188) ### 2/5 — Won’t show ID card *2026-05-22, version 8.3.20* I installed this app for the sole purpose of showing my ID Card. And, apparently, after another year, it still can’t do that. Error: “Your ID Card is not currently available. Please contact Member Services.” I contacted Member Services and they suggested: 1. Reinstall the app. 2. Try downloading ID Card from web first then see if it works in app. Neither works. ### 2/5 — Yikes, it’s 2026 people *2026-02-27, version 8.3.13* This app is so clunky! It continually loads, has errors, says things can’t be found, and just generally feels dated. I’m surprised that a large insurance company hasn’t done more to bring their tech up to speed. ### 2/5 — Takes forever to load *2026-02-20* This app has serious issues this year! When I log in, it just spins and spins and takes forever to load. When it finally stops, it spins and spins again when I choose a new option. It is MUCH worse this year than last year, but the old app from a few years ago was much better. This is not a positive change. **Developer response:** We sincerely apologize for the inconvenience. We have recently updated our app that should resolve this issue. If you experience any issues, please contact 801-442-5502 Option 2 and we will be happy to help you further. ### 1/5 — New app is worse *2026-01-22, version 8.3.12* The additions to this new app makes it worse than the old app. It’s not user friendly. The claims part of the app lists claims that have come in, but lists them in multiple ways. Which makes one think that they have 3 bills which are actually the same one listed multiple different ways. ### 1/5 — Nothing works! *2026-01-22* It continuously loads. I can’t find care when I need it. Fix your app. We rely on it. Edit: I called the number and they were able to help me. To be clear, the app is still broken. I learned I should just use the website. First off, the API calls are slow. Takes too long before I can use the app. Why do I have to wait for my claims to load before I can use the app? When there’s an emergency like I had last week, the wait time is frustrating. Second, the Find Urgent Care feature does NOT work. I get a generic error message saying to check my internet connection when I am connected and I have location services enabled. This was the last straw for me last week during an emergency I had. I consider this a high priority bug for users who rely on your app. I give an update on this in a month whether or not it’s fixed. **Developer response:** We're sorry you're having issues. Please give us a call at 801-442-5502 and choose Option 2. We'll be happy to assist you further. ### 1/5 — Nothing works! *2026-01-14, version 8.3.12* It continuously loads. I can’t find care when I need it. Fix your app. We rely on it. ### 1/5 — Garbage app *2026-01-05, version 8.3.12* I was excited when my employer switched insurance to Select Health, but this app is awful. I can’t get any prescription prices to load, I can’t access the virtual care page, and everything takes forever to load. Do better! ### 1/5 — App crashes after Face ID login *2025-12-10, version 8.3.8* Anyone else experiencing this? Every time I open the app and enter through Face ID the app freezes and crashes. Hoping a fix is provided soon! Thanks. ### 1/5 — Not working *2025-12-06, version 8.3.8* App is crashing and will not let me in as soon as a log in ### 3/5 — Needs some help *2025-11-19* One of the basic things this app should do is add the id card to the wallet app. It is extremely awkward to download an image of the id card to store in photos or files then to have to remember where that is stored when you need it. Just put it in the wallet like it is meant to be done. **Developer response:** We appreciate your feedback. We will share your ideas with the rest of the team. Please call us at 801-442-5502 and select Option 2, if you need further assistance. ### 1/5 — Endless crashing *2025-10-23, version 8.3.4* Crashes the moment you login in. Making you unable to use the app! ### 1/5 — Crashes *2025-10-20, version 8.3.4* Saw other reviews saying this was resolved but it isn’t for me. Crashes as soon as I try to login. ### 1/5 — Years of issues *2025-10-20, version 8.3.4* I’ve been with select health for years and there always seems to be an issue whenever I try to use the app. Clicking buttons that don’t do anything, updating info that doesn’t save, even when I reach out for help I’m told to do the things I’ve already been doing. ### 1/5 — 0 stars *2025-10-08, version 8.3.4* Doesn’t work wont open at all after ios update ### 1/5 — App Crashes On Log-in *2025-10-04, version 8.3.4* Since ios26, the app crashes on log-in. I have been unable to pay my bills as a result. ### 1/5 — Critical crash *2025-09-24, version 8.3.4* App crashes on sign-in page. Completely useless. ### 1/5 — App No Longer Working *2025-09-16* Congratulations Intermountain, you spent all of that money to switch to Epic and roll out a new app and rebrand! Except you forgot to sync access with the health insurance company you also own and so now I can’t access my health insurance app! Great use of your budget. I love the cost of healthcare and health insurance going up so that we can afford disjointed and poorly executed changes like this. **Developer response:** We're sorry you're experiencing trouble signing in to the Select Health app. Please call us at 801-442-5502 and select Option 2 so we can assist you with this issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Years of not working! *2026-08-20* This is so frustrating I’ve had select health for years 5+. And everytime I log in is tells me “something is wrong” directing me to call a number that takes forever to pick up. Years!!?!!?? How is this still the same issue, it’s so hard to get my health information because this stupid site never works on any computer, phone website I am sick of it!!!! **Developer response:** We sincerely apologize for the inconvenience. If you experience any issues, please contact 801-442-5502 Option 2 and we will be happy to help you further. ### 1/5 — Worthless App! *2026-07-21, version 8.3.20* I tried to find whether an Endodontics practice was covered by Select Health - the app doesn’t even recognize the specialty name! I even tried being more general and put in “Dentist”, but it only gave me Oral & Maxillary Surgeons! Worthless!! I believe this app was created so that Select Health could say they have an app, regardless of it not being of any use. ### 1/5 — Horrible *2026-06-01, version 8.3.20* Can’t even pay my bill via the app, it says there is a URL error. I have to go on the website via a computer. TRASH app. -5/5 stars ### 1/5 — Awful Experience *2026-04-28* The app has had some improvements over the years but currently if frustrating to open the app if I need to look at my ID card, but have to wait 30 seconds to a minute or more for the app to load claims. Why wait when that information is not what I’m looking for. Can’t that happen in the background and only spin and freeze the app if I go to see my claims? Next issue isn’t really the app but our experience working with SH over the last few years has been atrocious. We hit our out of pocket and then claims get shuffled around and then we owe money and then its shuffled some more and we are owed a refund. Currently we have a claim from Oct 2025 that is still pending processing. I had another bad experience getting a very routine and covered blood draw claim paid correctly where it took months and months of me hounding them. Each time the person said they found and fixed the issue and to wait a month for it to be resolved, and then each time it was messed up still. This took a lot of phone calls to get resolved. On the topic of phone calls whenever we have questions or problems the friendly staff often are not able to figure it out but promise to escalate or work with others to better understand the issues and then they promise to call me back and with the exception of one time, they never follow through, and I have to call back days after they said they’d call me. We are beyond frustrated with our experiences with SH and hope that things can improve and we hope others don’t have the same sad experience we seem to have consistently. **Developer response:** We sincerely apologize for the inconvenience. We have recently updated our app that should resolve this issue. If you experience any issues, please contact 801-442-5502 Option 2 and we will be happy to help you further. ### 1/5 — Horribly Slow Buggy App *2026-04-22, version 8.3.14* This is a very poorly executed app. Maybe they don’t even have a QA team? Their website is just as bad. Slow. Errors out. Won’t load. Horrendous. No user interface should be this bad in the year 2026. ### 1/5 — Garbage App *2026-04-03, version 8.3.14* This is not about my care or doctor or insurance. The app is utter garbage. Just a glorified browser container and just makes it more useless and difficult to navigate. Just direct people to the website and save us thinking you spent any time developing this. ### 1/5 — Useless Piece of iSh! *2026-04-03, version 8.3.14* This app is poorly designed and largely useless. Many buttons and features redirect you outside the app, making it feel unorganized and lacking enough useful information to justify its existence. Making payments and managing auto pay in the app is f'n useless. It didn't work, but don't worry, they have a website, WHERE IT DOESN'T WORK EITHER! (ノಠ益ಠ)ノ彡┻━┻ The health and fitness tracking for the rewards program is overly complicated and frustrating. If it were simpler and more intuitive, more people would actually participate. To improve, consider linking the app to health apps and device data to automatically track activity. Additionally, you could allow users to save locations like gyms and reward them for staying active at those spots for at least 20 minutes. I haven’t used this app in over a year and can’t think of a reason to keep it installed. ### 1/5 — Worthless and buggy *2026-02-24, version 8.3.13* Constantly loads. Information is incomplete and inaccurate. Not even worth using. ### 1/5 — Do better *2026-02-21, version 8.3.13* App will continuously show loading when trying to use it. ### 1/5 — Doesn’t work. *2026-02-12, version 8.3.13* I’ve had this app for years and it has never improved, even with updates. It’s full of glitches and features that don’t actually work. ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly *2026-07-07, version 8.3.20* Better than other apps I have experienced. ### 5/5 — Next to AI *2026-02-27* Being one of the oldest generations to adapt to AI technology, anything having to do with computers I sincerely appreciate the efforts in making a seniors abilities to use the internet and iPhones simple. Select Health makes every effort to create a site for everyone to breeze through. **Developer response:** We appreciate your feedback and are glad you had a good experience. We look forward to serving you again soon! ### 5/5 — Select health app *2026-01-21, version 8.3.12* I love using the select health app. I can see all of my medical bills all in one place. I can also pay my premiums on the app every month. ### 5/5 — Works like a charm! *2025-09-03, version 8.3.4* Really convenient to be able to just grab my id card info whenever I need it ### 5/5 — Senior User *2025-02-28, version 8.2.7* Simple, clear, great interface with the Intermountain app. ### 5/5 — Good *2025-01-15* EDIT: they fixed it and reached out to me letting me know. Thanks! Crashes upon logging in. Wish there was a spot I could leave feedback without leaving a permanent review for temporary problems but the app crashes before i can navigate to that feedback section haha. Reinstalled and hard reset my phone 3 times to no avail. Log in and it loads and loads the menu tabs at the bottom of the screen then crashes. **Developer response:** We sincerely apologize for the inconvenience. We have recently updated our app that should resolve this issue. If you experience any issues, please contact 801-442-5502 Option 2 and we will be happy to help you further. ### 5/5 — Having trouble *2024-11-02* Am I the only one having trouble with this app??? I can’t get into it. It says it’s having trouble loading my info. I’m trying to get my card info but it won’t let me get into it :( **Developer response:** We sincerely apologize for the inconvenience. We have recently updated our app that should resolve this issue. If you experience any issues, please contact 801-442-5502 Option 2 and we will be happy to help you further. ### 5/5 — App *2024-03-22* Can no longer sign into the app. It makes me go online and it’s doesn’t give me any options like the app did. Like downloading my medical cards and billing and other stuff. **Developer response:** We sincerely apologize for the inconvenience. We have updated our app and would love for you to try it. If you experience any issues, please contact 801-442-5502 Option 2 and we will be happy to help you further. ### 5/5 — Thank You! *2023-05-16* Updated payment system fixed! Yes! So easy to use now! **Developer response:** Thank you for contacting us. We've identified the issue and corrected this with our latest update. We apologize for any inconvenience this may have caused. Please let us know if there's anything else we can do to help. ### 5/5 — Update is great *2020-10-07, version 5.3.6* It works now! Very happy about that. I’ll still keep the old review...The app won’t even open on my phone. I just downloaded it for a second time even. Completely useless. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*