# Self-Help CU Mobile Banking — user reviews > 45 indexed App Store user reviews of Self by Self-Help Credit Union, rated 3.20/5 from 42 ratings. - Source: https://appshunter.io/ios/app/self-help-cu-mobile-banking/id1339179768/reviews - App overview in markdown: https://appshunter.io/ios/app/self-help-cu-mobile-banking/id1339179768.md - Rating breakdown: 5★ 17 · 4★ 7 · 3★ 1 · 2★ 0 · 1★ 17 ## Newest reviews (16 of 45) ### 3/5 — love the app but…. *2025-01-30* Everything about the app is easy and manageable to navigate. My only wish is to see how many transfers I’ve completed between accounts without having to go online. ### 2/5 — Time to update this app *2023-07-14, version 3.0* It’s time to update this app to make it able to lock cards and connect it to digital wallets ### 2/5 — Slow *2023-07-06, version 3.0* Here lately this app isn’t correct in showing whats actually in your bank which then leads to overdraft fees money was taken from my savings just because the app said i had money ### 1/5 — They Never Update The App *2023-06-16, version 3.0* The app never gets updated and rarely works. Pretty much have to stick to the browser. Only thing the app is good for, most of the time, is checking balances….if you can even get into the account. ### 2/5 — Failure *2023-05-14, version 3.0* Not loggin in on the app.. ### 1/5 — I’m closing my account because of your total incompetence and complete ineptitude . *2023-05-05, version 3.0* App is completely useless!! ### 1/5 — Not sure why but… *2023-04-27, version 3.0* My app will not open at all. It just uses my Face ID like it’s about to open and just closes completely. Disappointing. ### 1/5 — AFTER PUTTING IN CREDENTIALS THE QPP CLOSES *2023-04-15* I have downloaded /deleted this app several times. I am entering the correct credentials because there is no error message coming up telling me that the information I have presented is invalid. After I put in my credentials the app closes. I was able to use the app before with no problem, then all of a sudden I can’t open the app. There are a lot of kinks that needs to be worked on regarding this app. ### 1/5 — Still don’t work *2022-08-03, version 3.0* There are 2 Self-Help apps. Both appear to be the same and both don’t work. I put in my password and username from their website - doesn’t work. Use the “forgot my password” button and it doesn’t work - keep spinning like it’s trying to connect. The 800 number is closed for tonight . It’s their regular 800 number where it takes forever to get though during the day. Time to change credit unions. ### 2/5 — Changing banks *2022-07-11* For the past two months I’ve had nothing but issues with this app and bank. Payments are continuously being denied when I have plenty of money in my account. No one is available to speak to over the weekend. It’s ridiculous and an inconvenience. Now here it is Monday and I’m in the medical field and it’s hard for me to call to get my account looked at and fixed and why my account is declining payments when I know I have the money in my account. The app isn’t completely bad but there needs to be a lot of changes. ### 2/5 — Invalid credentials *2021-12-03* One day the app works the next minute it doesn’t. Always the same error message even when your information is correct. Even when you try to go onto their website it’s the same foolishness l. Nobody has time to find an atm to look up their balance all the time. Fix it! ### 1/5 — completely unusable *2021-06-29, version 3.0* one day the app randomly stopped letting me log in, I can’t reset my username or password either because it just stays loading forever. ### 2/5 — iPad version needs landscape mode *2020-12-31, version 2.8.0* iPad version of the app needs to have landscape mode. It currently only has portrait mode. Lots of iPad users use their device in landscape mode with a keyboard. ### 1/5 — Self help mobile app is a JoKE *2020-12-27, version 2.8.0* NEVER available, doesn’t work, invalid credentials which I have been using for 25 years!!!!AND now the credit union I normally use where I live will NOT accept deposits for SH. I think it’s time to change banks ### 1/5 — Why? *2020-05-29, version 2.8.0* Can’t even get into the app. Just states “this application is currently unavailable” but hasn’t been updated in over a year. The least reliable banking app i’ve ever used. Please update. ### 1/5 — 40% de un 100% RECOMENDADA *2020-03-08, version 2.8.0* ES UNA APP QUE NECESITA DEMASIADO TRABAJO!!! A CADA MOMENTO SE CAE Y NO FUNCIONA TENGO CUENTA EN ESTE BANKO Y AVECES QUIERES ENTRAR A TU CUENTA Y WOW!! APP SIMPLEMENTE ESTÁ CAÍDA Y NO FUNCIONA. Y no es una vez que me a pasado son demasiadas veces SI ESTAS EN UNA EMERGENCIA QUE QUIERAS TRASPASAR DINERO DE UNA CUENTA A OTRA POR ALGO Y LA APP NO FUNCIONA TEN UN PLAN B”!! POR QUÉ ESTÁ APP!! No SABES CUANDO VAA FUNCIONAR BIEN ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile deposit doesn’t work *2026-08-17* The mobile deposit no longer works on the app. I’ve contacted customer service who transferred me to someone else who promised to call me back but there has been no contact since then. Beware of this app, they don’t maintain it. ### 1/5 — Forgot password does not work *2025-12-19* Forgot password does not work. Tried seven times. Never works. Either the email is never sent, or the new password I generate suddenly does not eotk immediately after I JUST created it. If this isnt solved soon, I will be ending my account with SHCU. ### 1/5 — Doesn’t work *2025-07-29, version 25.2.0* I just opened an account and the app doesn’t work. I’ve done the username recovery thru number and email but neither work. I never get the emails, not even in my spam. I also don’t get the number. I downloaded the other version of the app, also doesn’t work. Idk what to do anymore. ### 1/5 — This app is ok *2025-05-18* I would love to keep this account with them but the locking my card feature isn’t a part of this app which is making me want to switch banks I don’t like that I can’t lock it because my money is left unprotected daily this needs to change ### 1/5 — 👎👎👎 *2025-02-20* This bootlegged app don’t work ### 1/5 — Terribly outdated and clunky *2025-02-17* Often down and unavailable, outdated functionality, look and appeal. ### 1/5 — Update is horrible *2023-08-17* I’ve used mobile banking with SHCU for years and I despise this update! I can’t do anything with out having to answer security questions. I do not plan on using this app anymore than absolutely necessary. ### 1/5 — Annoying *2023-08-11* Can’t even log in. ### 1/5 — New version is worse *2023-08-09* So they update the app but after logging in, the app doesn’t tell you basic information the previous version did. Information like due dates for credit card payments. I really cannot wait until the card with this bank is paid and I can stop using it. Technology is supposed to make things easier but this bank does exactly the opposite. I can’t even make payments online due to glitches in their system, and when I called about it, I would be directed to the local branch who has zero control over the app or online services. Even though I called anyway, the branch stated there was nothing they could do. So now I’ve had to resort to mailing paper checks to these “geniuses”. Avoid them and find a bank not in this “Safe” family of banks. ### 1/5 — Worst App Ever !! *2023-07-18, version 3.0* I no longer live in the area where I opened account so I rely heavily on the app to track my funds . It’s been down for the last 2 months and when you call them , they either say they were not aware or it’s been fixed …… NOT ! So frustrated with them ! ## Most praised reviews (10 highest-rated) ### 5/5 — So Easy *2024-11-01* This is one of the few apps where I can pick up my phone, open the app, look at it, and hit the ground running. So easy to use. User-friendly transitions between accounts and services. I don’t even have to take out my computer anymore. I do it all through the app. Thanks folks! ### 5/5 — So Easy *2024-06-13* This is one of the few apps where I can pick up my phone, open the app, look at it, and hit the ground running. So easy to use. User-friendly transitions between accounts and services. I don’t even have to take out my computer anymore. I do it all through the app. Thanks folks! ### 5/5 — Great app *2023-08-10* Great update to the app. App works well and allows me to do all I would expect from it. ### 5/5 — GOOD APP *2020-09-05, version 2.8.0* I loaded the app and it does exactly what it should do. It is easy to use as any other mobile bank app. The only thing I would change is the ability to use landscape screen on my iPad. ### 5/5 — Works great *2018-12-16, version 2.7.2* Has all the functionality you’d expect. Love the quick balances and mobile deposit. ### 5/5 — Sucking so soon. *2018-02-16, version 1.0* The new app. does not recognize my log in ID. Please fix this. I’m assuming I would use the same log in that works on my desk top PC and the old mobile app? ### 5/5 — So Far, So Good! *2018-02-14, version 1.0* The app works & I was able to log in immediately. ### 4/5 — Almost perfect *2019-05-17* Really glad that the CU has an app that has almost all the functionality of the browser site. Unfortunately the mobile deposit isn’t working at the moment - it keeps telling me ‘User registration is disabled’ - though I’ve used it before without issue. The deposit limit could stand to be a little higher as well. Otherwise, a handy app to have on the go. ### 4/5 — A few comments and concerns *2018-03-14* This app does what it says it will do, but it would be so much more convenient if it had thumb (or facial) authentication so that I would not have to look up my password every time. I don’t understand why they miss him opportunity to add this feature when they are upgrading the app. Every other bank I deal with has it. Also, I originally downloaded the self-help federal credit union app. When I complained that it did not work, Self-Help told me to be sure that I had not downloaded the federal app. That solved the problem, but it is very confusing because they share a logo, and the federal logo is the same color as the previous app I used! So just be careful to be sure you were downloading the correct one. Truthfully, I have no idea what the difference is, but they are not interchangeable. Having said all of that, I am glad to be doing business with a socially responsible financial institution. **Developer response:** Hi - thanks for your feedback. Our app DOES offer fingerprint and facial authentication -- you can turn that on from the "settings" option in the menu. Please contact us at 800-966-7353 if you have any questions about that. Sorry about the duplicate applications -- our state and federal credit unions have to stay separate for regulatory reasons so we can't co-mingle our customer data. Thanks again for the feedback - and we're glad to have you as a member! ### 4/5 — So far so good *2018-03-01* This app is pretty good and I’ve been satisfied with how it works. I only wish there was a feature to have a notifications sent whenever there is a change on the account. Whether that be money going in, money going out, money being transferred, etc. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*