# Self-Help Federal Credit Union — user reviews > 26 indexed App Store user reviews of Self by Self-Help Federal Credit Union, rated 3.20/5 from 50 ratings. - Source: https://appshunter.io/ios/app/self-help-federal-credit-union/id1339173377/reviews - App overview in markdown: https://appshunter.io/ios/app/self-help-federal-credit-union/id1339173377.md - Rating breakdown: 5★ 16 · 4★ 9 · 3★ 7 · 2★ 3 · 1★ 15 ## Newest reviews (6 of 26) ### 1/5 — Annoying *2018-11-28* Sometimes it works and sometimes it doesn’t. It’s such an inconvenience. Apps are meant to make things easy and help the customer Not frustrate them ### 1/5 — Self Help FCU *2018-10-24, version 2.6.0* Can’t even open the app! It crashes and closes! ### 1/5 — Crashes *2018-09-18* Keeps crashing with new iOS 12 update ### 1/5 — Problems *2018-03-01* Problems with login. It is a mess! ### 1/5 — No login *2018-02-26* It doesn’t give an option to transfer my old login or an option to signup. ### 1/5 — Horrible *2018-02-21* Just downloaded and already having issues signing in. It says it’s loading and never signs me in. ## Most critical reviews (10 lowest-rated) ### 1/5 — UPDATE *2024-12-11* I have to constantly uninstall and reinstall. ### 1/5 — Worst banking app *2023-12-31* I wish I could say something good about it but since the merger with my credit union the app is not helpful at all and I can’t access any information about previous transactions or really do anything that I’ve tried to do couldn’t deposit a check and every message you ask tells you the same thing contact customer service and dial 0 . What good is a app if you can’t do anything with it? ### 1/5 — Cannot sign in *2023-08-17, version 23.10.4* I cannot sign in to the new app. It texts a code to verify my identity but once I enter code, there is no “enter” button to click so it times out. Frustrating. ### 1/5 — Horrible app *2023-06-30, version 4.0* The app is not at all good. ### 1/5 — Apple 14 crashes *2023-01-18* The app does not seem to be compatible with iPhone 14. Worked on iPhone X just fine. ### 1/5 — Can’t sign in and it doesn’t recognize my account? *2021-03-19, version 3.0* I have problems with this app and it was cool at first but now I can’t sign in or request a password change or request my username??? It say to contact them without providing a number to call as well which is stupid. My bank doesn’t know what to tell me so like I said what number do I call ? ### 1/5 — Login is disabled *2021-01-22* I just updated for the issue of it being disabled. It says it is now fixed. But still continues to be disabled. Frustrating not being able to login. ### 1/5 — Be careful with this app *2020-12-07, version 2.8.0* Downloaded the app, I logged in, looked at it for a few seconds, I didn’t click on anything, and then I logged out. After I logged out I noticed a Quick View at the bottom of the app, when I clicked on it, showed my transactions and my balance without asking for my username and password. The Quick View needs to be enabled in settings, which I didn’t, it showed up automatically. Be careful with this app. ### 1/5 — App has never worked for me and neither does their website on iPhone *2020-07-13* Closing my account with Self Help because I cannot log into my account on their website from my iPhone but can do so just fine on a galaxy and a laptop. The app has not worked once and I mean literally every time I try to open it I get the message “This application is currently unavailable. Please try again later.” Not to mention their customer service phone lines are never open when you actually need them. It’s ridiculous. ### 1/5 — Do not Notify *2020-03-24* This app does not notify me when a charge is placed or tell me my daily balance or even email me. Please fix this. All my settings are set to do so. Also it has a problem connecting sometimes to check my balance. Please upgrade and fix this app. It has been over 4 months since this app was last updated. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2018-04-15* Great app haven’t had an issue!!! ### 5/5 — Great mobile banking app *2018-02-22* A great mobile banking interface. It looks like my Home Banking experience, and gives me a lot more functionality than the previous app had. I continue to be pleased banking with this great credit union and community advocate. ### 5/5 — self help *2018-02-21, version 1.0* love the app ### 5/5 — Easy to use! *2018-02-16* All the great features you look for in a mobile banking app and super easy to use. ### 3/5 — The Basics *2024-06-13* The app provides the basic information one would expect. It would be nice to have a way where one could add comments that appear when a transaction is opened. I could do this with the previous credit union app prior to them being bought by SHFCU. Anything to make a banking transaction easier to understand will be advantageous for the user. ### 3/5 — could be a BETTER bank app *2023-11-10* doesn’t work a lot but that new update is really cool, doesn’t have the main stuff most banks have like notifications or adding to apple pay but it works half the time ### 2/5 — Glitchy *2026-04-19* This app definitely needs some help! It’s so annoying that it doesn’t work quite often. Always something wrong with it! ### 2/5 — What happened? *2019-12-13* I havnt been able to check my account in weeks since the app changed somewhere in October (it’s now dec) and the terms changed and all. I can’t even go in person because there’s only one ATM and branch in San Francisco and it’s been under construction specifically in the ATM area... ### 2/5 — New but certainly not improved *2018-05-04* Let’s be honest, the old app was pretty clunky. So I was excited to see a new ‘redesigned’ app when it was released. However, it’s basically just a web browser that goes directly to the credit union’s site. I can already to that with my browsers. What’s worse is you can’t go back & forth between apps without this one resetting. Extremely frustrating when trying to pay bills & looking at texts/emails for amounts due. Please write an actual app instead of glorified HTML links. ### 2/5 — Not ready for launch *2018-02-23* This app is not ready for launch. I’ll cover the good first. Finally supporting Touch ID. About darn time. Now please support Apple Pay and your be almost up to par with all other banking institutions. Now the app. It is glitchy, unresponsive, and crashes constantly. The user interface looks looks like a rewind to ten years ago. The old app was more appealing and user intuitive. That is all, thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*