# Self Storage App — user reviews > 20 indexed App Store user reviews of Self Storage App by SpiderDoor, rated 4.80/5 from 1,457 ratings. - Source: https://appshunter.io/ios/app/self-storage-app/id1195215559/reviews - App overview in markdown: https://appshunter.io/ios/app/self-storage-app/id1195215559.md - Rating breakdown: 5★ 1,271 · 4★ 116 · 3★ 25 · 2★ 9 · 1★ 36 ## What do users think of Self Storage App? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient for payments - 👍 Great customer service - 👍 24/7 access - 👍 Clean and well-maintained facility **Cons** - 💰 Expensive - 🚧 Difficult gate access - 🐛 Bugs and pests in units - 💰 Excessive late fees - 🤯 Confusing billing and account issues **Commonly reported bugs** - App crashes when trying to update account information - App not compatible with older devices **Most requested features** - Automatic payment system - Improved app functionality for gate access ## Newest reviews (1 of 20) ### 4/5 — Face ID problems *2021-07-07, version 2021.6* I love the app. But I cant give it 5 stars because it seems every other time I try to use it to open the gate... I have to spend time looking through passwords on my phone so I can log into the app when I NEVER pressed “log out”. I just close the app. So then I have to either use the touchpad that gold diggers...(nose pickers) use... or take like 2 mins to find password and go through log in process. Funny thing is the app has the nerve to ask me do I want to enable face id 😑... Getting tired of clicking YES for one time use. I thought I wrote a review speaking on this 2 months ago but... here’s another. Please fix. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too expensive *2025-10-20, version 2025.5* For one. They’re too expensive. Then there’s the annoying gate to get through, worst part is trying to leave having to dang near drive off into the bank to get it too open. Rocks are too big in the place. Units get slap full of bugs & bees. If you’re late they now slap a $36 late fee attached to overpriced monthly payment. No I’m happy with them. ### 1/5 — Bob *2025-07-01, version 2025.2* You keep raising the price and than slammed your customers with a bogus insurance cost. ### 1/5 — Not user friendly *2025-06-25, version 2025.2* Unable to make payments and have had to delete the app several times and still have issues! ### 1/5 — I do not understand *2024-06-30, version 2023.11* I try very hard to keep up on my payments. I have even spoken to the owner ( manager) on the phone. They promised me that my rental was automatically paid each month and yet it is not. I checked online and it said my balance was 0. I am so stressed out! I know I received a letter from them (PIP) but I put it down and now I can’t find it! Well I checked again online again and it said $258 was owed- so I prepared to pay it but when I clicked to pay it said I owed over 400! What is going on? Please please please don’t sell my things. ### 1/5 — Unit 156 *2024-03-05, version 2023.11* I prefer the automatic payment system over having to remember and submit a payment sooo much it makes me want to move to another storage facility ### 1/5 — Gave one star *2023-10-10, version 2023.11* Because every time I try to correct my account information the app crashes before I can save it. Prior to this issue I had an issue with signing in. I’ve never used the app but for some reason when I attempted to create an account the app said I didn’t have a unit rented at the storage facility. I randomly clicked sign-in after 10 minutes of trying to create an account and SURPRISE, somehow I was already made an account but with the wrong information. ### 1/5 — App not working *2022-03-19, version 2022.2* The app has stopped working. It will not show a list of locations. ### 1/5 — Stopped working *2021-06-30, version 2021.6* The most recent upgrade no longer runs on older iPhones. My iPhone 6 software version 12.5.4 no longer works with the application. ### 2/5 — No Entry *2023-10-19, version 2023.11* I downloaded the App to get easier entry but there is no such function on the App. Neither I nor the office could find the function. ### 4/5 — Storage App *2023-03-01, version 2023.2* Boy the easiest App I’ve used and seen. Why can’t all Apps that Apple make be as easy as this one. Who ever designed this App is really good. ## Most praised reviews (9 highest-rated) ### 5/5 — Easy to use *2025-12-02, version 2025.5* I like using this app to make my payment easy. ### 5/5 — Great Experience *2025-11-05, version 2025.5* Tina has awesome customer service. The app is convenient for me and it’s 24 hrs. Perfect ### 5/5 — Easy Self storage *2025-08-20, version 2025.5* These units are very easy to access and the app is the best to have access to your account. ### 5/5 — Great service *2024-06-27, version 2023.11* Always a pleasure doing business with you. ### 5/5 — Melanie *2022-07-27, version 2022.6* Such nice people and very helpful. The Storage is very clean and everything around there is kept up well. ### 5/5 — Very convenient *2022-06-01, version 2022.6* I love the fact I can open the gate from the app and pay the rent each month. ### 5/5 — No touch entry *2021-10-08, version 2021.6* Great app. Nice to use the phone to open the gate. This app works great for making monthly payments also. ### 5/5 — Great app! *2021-02-06, version 2020.12* This app makes paying my storage bill so much easier!!! Love it!! ### 5/5 — Game Changer! *2017-06-22, version 1.1.6* This is the best app for any storage facility. Customers can rent, pay bill and open gate all from the app. This app makes you money. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*