# Selflane — user reviews > 62 indexed App Store user reviews of Selflane by Selflane, LLC, rated 2.85/5 from 165 ratings. - Source: https://appshunter.io/ios/app/selflane/id1142403428/reviews - App overview in markdown: https://appshunter.io/ios/app/selflane/id1142403428.md - Rating breakdown: 5★ 61 · 4★ 7 · 3★ 10 · 2★ 20 · 1★ 67 ## What do users think of Selflane? Overall sentiment: negative **Pros** - 👍 Supports local restaurants - 👍 Good selection of local restaurants - 👍 Easy to use (for some) - 👍 Polite and respectful drivers (for some) **Cons** - 😞 Random fees added after checkout - 😞 Outdated and not restaurant-focused - 😞 Drivers not available or unreliable - 😞 Many restaurants don't deliver via app - 😞 Search function not working on iPad - 😞 Tapping menu items produces no response - 😞 No way to cancel orders - 😞 Delivery not available often - 😞 No way to report issues within the app - 😞 App not working / potentially going out of business - 😞 Distance surcharge too high and not visible until checkout - 😞 Order never arrived - 😞 Lead time issues on pickup orders - 😞 No customer service / hard to contact - 😞 Poor communication and customer service - 😞 Orders not picked up / restaurants closed without notice - 😞 Clunky and difficult to navigate app - 😞 Order placed but no delivery and restaurant didn't receive it - 😞 Credit card issues / not accepted - 😞 Coupon not working / unclear why - 😞 Impossible to tell how to change address - 😞 Missing details on menus (sides, pricing, hours) - 😞 No search feature / requires scrolling - 😞 Interface looks outdated - 😞 App deleted due to credit card issue - 😞 No option to select pickup after update - 😞 Can't add apartment number - 😞 Food arrived cold / late deliveries - 😞 No order tracking / status updates - 😞 Drivers reassigned without notification - 😞 No phone line for customer service - 😞 No way to contact company for refund - 😞 Default to pickup instead of delivery - 😞 No note option / cannot modify orders - 😞 Lack of transparency in delivery process - 😞 Nothing works as it should / not customer friendly - 😞 Won't confirm order - 😞 Food is late more often than not - 😞 Drivers steal food / no way to track - 😞 Orders taking forever to get to destination - 😞 Fake drivers / non-working numbers - 😞 Food was ice cold - 😞 App deleted - 😞 Terrible execution - 😞 Lost a customer - 😞 Awful - 😞 Used to be great, now unclear status - 😞 Two hours for delivery - 😞 No way to know what's happening with delivery - 😞 App needs serious work **Commonly reported bugs** - Search function doesn't work on iPad - Tapping menu items produces no response - No way to cancel order - No way to report an issue within the app - App is not working - No delivery available - Order never arrived - Distance surcharge not visible until checkout - No way to contact customer service - Orders not picked up - Restaurants closed without notice - Order placed but restaurant didn't receive it - Credit card not accepted - Coupon not working - Impossible to change delivery address - Missing details on menus - No search feature - Interface looks outdated - No option to select pickup after update - Cannot add apartment number - Food is late - No order tracking - Driver reassignment issues - No phone line for customer service - Fake drivers - Order not confirmed - Default to pickup instead of delivery - No note option for orders - Lack of transparency in delivery process - Nothing works as it should **Most requested features** - Reviews for merchants, not Selflane - Search function for restaurants - Favorite food choices section - Order status updates - Past orders section - Order tracking feature - Ability to add delivery instructions - Ability to modify orders - Ability to contact driver - Default to delivery or customizable default - Add apartment number field - Complete menu details (sides, pricing, hours) - Update interface to look more modern - Add note option for orders - Service feedback mechanism ## Newest reviews (16 of 62) ### 3/5 — App is just ok *2024-03-22, version 6.93* The app is ok but not great. The search function doesn’t work on my iPad, so if I want to order from a specific restaurant, I have to scroll through everything to try to find it. It would be nice if I could enter the name go straight to the place I want to order from. ### 2/5 — App UI ignores taps in some important cases *2023-10-12, version 6.89* Tapping on a menu item produces no response, which makes ordering in a straightforward way impossible. However, typing the name of the item into search, and then tapping the result does bring up the screen to customize the order, and the item can then be added the cart. ### 2/5 — i cant place any orders! *2023-02-25, version 6.88* i cant do deliveries now! it is always closed ### 4/5 — Add ‘favorite food choices’ section *2022-09-21, version 6.79* I would like to see a ‘favorite food choice’ added, so when I need to quickly order, I can click it! ### 3/5 — Needs improvement *2022-09-14, version 6.77* I like being able to order local but recent changes have me ready to give up. No longer able to put in delivery instructions and order ends up being cold by the time driver finds us. Used to use this all the time but unfortunately having to use national apps with better information. ### 2/5 — No customer service *2022-08-30, version 6.76* There is nobody to contact to cancel an order when the restaurant is taking too long or if something is forgotten in the order. At least the other delivery apps have customer service agents to help when issues arise. ### 1/5 — Poor customer service and communication *2022-06-18, version 6.74* I wanted to like this app because it allows delivery from local restaurants and a local company. However, the communication and customer service is terrible. ### 1/5 — Bad Communication and service *2022-04-24, version 6.74* Have had orders not picked up so I had to go myself, ordered from restaurants that were listed as open, but were closed without them letting me know the order wouldn’t be fulfilled for over an hour. They don’t tell you that the restaurant is only able to partially fill an order so there isn't enough food to feed everyone until it gets there. Don’t bother with the delivery option and just call the restaurants directly to place carry out order and save yourself the time. ### 1/5 — Worst food delivery app *2022-03-26, version 6.74* The app is clunky and difficult to navigate. It’s practically impossible to cancel an order and their customer service is nonexistent. Use any other service. ### 1/5 — Poorly represented *2022-02-17, version 6.74* This app clearly gives you the option of pickup or delivery. But once my order was placed & my money taken, there is no delivery & the restaurant did not receive my order. Trying to contact customer service is nearly impossible. I’m afraid I’ll be kissing my money goodbye. 0 stars!!! Beware!!! ### 1/5 — No Good *2022-02-07, version 6.74* I thought I would try to help local but this app has the worst people delivering food.. it shouldn’t take 2 hours to get your food!! I gave it 3 tries.. I am done with this service now! No thanks! ### 2/5 — Decent but needs improvement *2022-01-09, version 6.74* App feels outdated, you can’t keep track of your order and it’s a bit expensive with no coupons ### 1/5 — Literally the worst app. *2021-12-08, version 6.74* When things go wrong, which is about half the time (orders wrong, never received, or totally smashed/damaged) it’s very difficult to contact for help or a refund. No phone line, just a request form. And IF you get a reply, they say the need an order number, which is not information they provide. Tried to support local but honestly I just bleed money. Sick of losing the expensive delivery fee just to end up picking up the order myself, when the restaurant is kind enough to remake it. ### 1/5 — One hour and a half *2021-11-11, version 6.72* It is not ok to pile delivery orders on drivers. Of course, what results is orders taking forever to get to their destination. I placed my order an hour and a half ago. He picked the order up 45 min ago and he says he won’t be here for another 15 min. This is the second time this has happened in as many orders. This is totally unreasonable. The driver says it’s because he had multiple orders from multiple restaurants. ### 1/5 — Do not order delivery *2021-09-28, version 6.70* Ordered delivery from self lane to support local business but the food was not delivered. The “driver” they listed was fake and the number I tried to call to see where our delivery was was not a real number. There is no phone number for customer support to call. Strongly recommend you do not order using self lane! ### 1/5 — Order from Vics daily cafe *2021-09-23, version 6.70* Ordered through selflane at 12:30 order was excepted delivery time was 1:14 got a message from Vics thru selflane said it would be ready on time driver picked up order at 1:27 sent me a text at 1:35 said he had received it late and would be here in about 15 min, showed up at 1:50. Food was ice cold even though he had it in an insulated carrier, I have used selflane in the past many times but will think twice before using them again. Very disappointed! ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2025-12-20, version 6.97* They literally add random fees AFTER you check out. ### 1/5 — Sub par *2025-07-02, version 6.97* Not sure why any restaurant would use this. It’s out dated and just seems like a big advertisement to them and not the restaurant. Drivers are not available like competitors. And many restaurants don’t even do deliveries thru this company. ### 1/5 — Let go for other’s negligence! *2023-10-08, version 6.89* Worked 7 days a week and gave more then 12 hrs a day to being a delivery driver and dispatch manager only to be let go one morning with no warning!! I did not do anything but because of others supposedly doing wrong everyone was let go. I feel that was very unprofessional and obviously this company doesn’t care about its workers!! ### 1/5 — Cancel order *2023-06-19, version 6.89* No way to cancel order. Will never use again. Unbelievably sad. ### 1/5 — Delivery not available *2023-05-11, version 6.89* After placing an order for delivery, we get a notice saying delivery is not available at this time. It doesn’t matter which restaurant we try all of them say the same thing. We called one of the restaurants tonight and they said that people are picking up food for delivery from Selflane but for some reason it’s not allowing us to place a delivery order. ### 1/5 — Was great *2023-03-24, version 6.88* Great in the beginning however in the past month there has been no delivery available. Kind of defeats the purpose. There is also no way to report an issue within the app now. ### 1/5 — Needs improvement *2023-03-18, version 6.88* UPDATE. TOTALLY UNABLE TO USE. WHAT IS WRON WITH THE SYSTEM.? I like being able to order local but recent changes have me ready to give up. No longer able to put in delivery instructions and order ends up being cold by the time driver finds us. Used to use this all the time but unfortunately having to use national apps with better information. Update the app is not working. Is Selflane going out of business. ### 1/5 — DNR!! *2022-12-15, version 6.88* Order never arrived ### 1/5 — Could be great *2022-11-14* Update. Just noticed now there is additional fee charged under tax. I have not been able to find where they add that or how much it is suppose to be. But Service fee, delivery fee, tip, and distance fee on almost every order. Used to be better. Now it seems greedy. Distance surcharge is way to high. Ended up using other del service to avoid the surcharge. You also dont see this surcharge until checkout Example: $2.99 delivery fee $7.50 distance fee. 8.1 miles away. Then tip for driver. Search feature needs categories Need order status. Currently only receive email if order picked up. Frequent user. Would like to be able to use it beyond the **Developer response:** Thanks for the feedback. We will work more on the search functions. Indeed, as we are now covering more and more restaurants in the city, we do need a much better system to help you navigate the options. We do not charge any commission to restaurants, so they list menu with their true prices. We do have to charge a delivery fee to customer and send that to the drivers. That fee could add up when you are ordering from a restaurant that is relatively far. Most of the time you would find the cost on Selflane is much lower than the other platform because the true menu prices. ### 1/5 — Horrible!! Took over 2 hours to get my food and it was cold!! *2022-09-04, version 6.76* It took almost 3 hours to get my food. It wouldn’t let me contact or cancel my order. I paid $60 for cold food!! Never again. ## Most praised reviews (10 highest-rated) ### 5/5 — A great alternative *2022-02-09, version 6.74* (…to you know what). I was worried when my favorite restaurant disappeared from the other app but thrilled when it turned up here. Thanks for a great service. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2021-09-08, version 6.70* I gave it five stars my order was a little early and the driver was very polite and respectful ### 5/5 — Has everything I need *2021-06-03, version 6.69* This app is easy to use, very straightforward. Would use again. ### 5/5 — Above and Beyond *2021-01-21, version 6.61* There was a technique issue with the order I placed but it was swiftly addressed by the owner of the app. Grateful for the quick fix and for the delicious meal. Thank you! ### 5/5 — Really good selection of local restaurants! *2020-12-15, version 6.56* Great selection ### 5/5 — Works well. *2019-06-17* Like the title says, it works well, but I wish there was a search feature, so I didn’t have to scroll through the restaurants. And maybe if the interface was updated it wouldn’t look so 90s ### 5/5 — BEST RESTAURANT APP *2019-01-28, version 6.21* This app is FANTASTIC!! It does everything I need it to do!! ### 5/5 — Just what I needed! *2018-03-08, version 6.3* This is a great ap! Super simple & easy to use...love it! ### 4/5 — First use *2025-09-06, version 6.97* It's a bit tricky to figure out. That there are no reviews leaves me wondering if they are about Selflane or the merchant, which I’d prefer. ### 4/5 — Lead time on pickup order *2022-10-04, version 6.81* I wanted to have someone pick up an order on the way home from work So I installed the Selflane app on my iPhone, and used my Apple ID to sign on. I searched and found the restaurant I want to place the order can you do the shopping cart And on submit it comes up with some kind of comment about a lead time? I didn’t notice the payment line being distracted by that information, so then went and installed the payment options, and tried to submit again, with the same message, by the time the person was already on the way to pick up the food and I hadn’t even been able to place the order yet; so, I quickly looked up the phone number of the restaurant. I called and tried to explain that South Lane app wasn’t working right for me and I had to give them my order on the phone, despite the huge amount of background noise, and almost yelling at them, because they could not hear me so well. Needless to say my introduction was not very smooth to your app Looking forward to a smoother transactions in the future 🥹 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*