# Selfridges — user reviews > 238 indexed App Store user reviews of Selfridges by Selfridges Retail Ltd, rated 4.70/5 from 6,591 ratings. - Source: https://appshunter.io/ios/app/selfridges/id1104960350/reviews - App overview in markdown: https://appshunter.io/ios/app/selfridges/id1104960350.md - Rating breakdown: 5★ 5,636 · 4★ 404 · 3★ 194 · 2★ 77 · 1★ 280 ## What do users think of Selfridges? Overall sentiment: negative **Pros** - ⭐ Great store with high-quality products - 🚀 Fast delivery - 💰 Good prices and value **Cons** - 🐛 Buggy and unreliable app - ⏱️ Slow app performance - 🔍 Inconsistent product availability - 🤯 Poor customer service and support **Commonly reported bugs** - Items disappearing from cart - Inability to delete wish list items - Login and checkout issues - Inconsistent app behavior across devices **Most requested features** - Improve wish list functionality - Add better filtering and sorting options - Optimize app for tablet devices - Support more payment methods and currencies ## Newest reviews (19 of 238) ### 2/5 — useless *2026-08-24, version 11.8* wouldn’t be so bad if it just didn’t keep hanging. Sort it out and get someone to program the app who knows what they are doing. ps my internet is fast and working! ### 1/5 — This sucks *2026-05-11, version 11.3* Nothing ever works on this app. I cannot login / buy / do anything without a dozen errors. You are losing so much money by not fixing this. ### 3/5 — Wish list disappeared *2026-04-21, version 11.3* Can’t access my wish list in the app. I can find it on the web but no longer exists in the app. You can generate a new wish list in the app but then it shows nothing there when trying to view it (even though the item count is showing above the heart icon). ### 1/5 — Ew *2026-04-10, version 11.3* Why is the search feature so bad? And why does everything take so long to load? ### 1/5 — Fix your bugs FFS *2026-03-28, version 11.2* Absolutely terrible to use!!!! Can’t update basic account information, I’ve been in my new house 14 months and for the same amount of time I’ve been trying to update my primary address and remove my old one and it can’t even do that. The wishlist has a mind of its own I can’t even scroll through without it jumping about. In stock/out of stock status changes with the wind. Honestly Selfridges this is basic stuff to get right. And developers - in the words of Roy Keane - do your job. ### 1/5 — Awful app *2026-03-18, version 11.2* The app is unbelievably buggy and bad. So many missed purchases as I can barely favourite, add to bag and purchase ### 1/5 — Glitches *2026-03-06, version 11.1* Couldn’t be any worse ### 2/5 — So frustrated *2026-03-01, version 11.0* Always can buy anything in the app , extremely can’t sign in the app ### 1/5 — Searching permanently *2025-09-03, version 10.6* Whatever I search for it never produces a result. Just the S constantly reloading. ### 1/5 — The app maker needs to be pulled apart *2025-08-15, version 10.5* This app is quite simply the worst shopping app on the app store, why have a shopping app if you simply can not add items to your basket. PS the app maker or bug tester needs to be fired with immediate effect and be blacklisted from ever working on any sort of app or software again. ### 1/5 — Awful App - Too Slow to load *2025-08-07, version 10.5* Don’t waste your time , the app is horrendous open it to watch for items and takes a ludicrous amount of time to search let alone open the page with the items on. ### 1/5 — Poor user experience *2025-07-27, version 10.4* The app hasn’t been usable for about a month. Many pages never open. When you click “back” after viewing a product, it takes you back to the beginning/ landing page instead of the previous page. Not to mention that the last time I bought a bag from the app, it came without a strap (which it was advertised with) and Selfridges said they couldn’t do anything about it. So it’s a big flop ### 1/5 — Dysfunctional App *2025-07-26, version 10.4* Havent been able to shop or browse through the app forever now. It keeps loading and crashing and it’s annoying. ### 1/5 — App stopped working no service! *2025-07-25, version 10.4* The app has stopped working for a while. I paid for membership but cannot shop. I wrote to customer service and app support and got zero response. This is horrible customer service. ### 1/5 — Non supportive of my older iPhone. *2025-07-14, version 10.1* I’ve an iPhone 9 and the new selfridges app won’t install. RUBBISH! ### 1/5 — Not working *2025-06-25, version 10.3* App doesn’t work. None of the items load, can’t search anything! ### 1/5 — Can’t search or see brands *2025-06-19, version 10.2* As of today 19/6/25 and it’s been like this for a month I can’t search or see the brands section in the app, every icon leads to an endless moving circle.. ### 1/5 — Absolute rubbish *2025-06-15, version 10.2* Worst app ever - nothing really works as it should work. Items are always unavailable, tons of errors, not even possible to view some products because of endless errors. ### 1/5 — Doesn’t work anymore *2025-04-27, version 10.0* No longer works on older iphones. Thanks Selfridges. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ordering *2026-08-22, version 11.8* I give up with this App, tried submitting order and it just reverts to checkout page. Tried 4 times now, will order with different company now. ### 1/5 — Can’t disable notifications *2026-06-25, version 11.5* Despite turning off notifications in the app it continues to send messages and alerts on an almost daily basis. I reported this feedback months ago and no change. The messages are consistently irrelevant too! Deleted App. ### 1/5 — Terrible *2026-06-11, version 11.5* Latest update doesn’t allow for any sub-categories to be selected when shopping! App support link on Apple App Store is also broken. ### 1/5 — Keep seeing the same items while scrolling *2026-06-06, version 11.4* I’m trying to browse the sale for key holders and keep seeing the same 20 items ! Same for Father’s Day. Making shopping on app difficult. Also app support web page from App Store is broken and a dead link so I can’t report this. ### 1/5 — Fix it please *2026-06-05, version 11.4* Since updating the app is not working anymore. Can’t browse anything ### 1/5 — For US customers *2026-06-04, version 11.4* If you’re a US customer ((STAY AWAY))… dealing with their customer service is a nightmare! I have been trying to return a damaged $3900 bag for over 2 months now! And they can’t manage to get it out of US customs! They keep returning it back to me! And I’m still waiting for my refund.. tried to call apple pay and Klarna to get my refund, but when Klarna called them they had the audacity to tell them that the package was returned to me! That’s why they won’t refund me! Not that I have sent it back to them twice so far and each time they can’t manage to get it out of customs!!! Each time I have to wait a whole day for DHL to pick it up, and DHL doesn’t always show up so I have to book another day for pick up… bottom line the whole situation is getting ridiculous and they are the worst company you can ever deal with! Still waiting for DHL to show up so they can pick it up for the third return attempt!!!!!!!!!!! ### 1/5 — Do not update! *2026-06-03, version 11.4* I updated the app and now can hardly use it. Jumps around when scrolling and times out a lot! ### 1/5 — App is not working after update *2026-06-03, version 11.4* It doesn’t work well no messages on my order, key holder access and sale shows only few items and keeps flicking back and forth ### 1/5 — Glitchy *2026-05-31, version 11.4* App is really glitchy, you can’t search properly as it gets stuck in a loop and will only show a handful of items. Very disappointing experience ### 1/5 — Bad lay out *2026-05-28, version 11.4* This new update could not look cheaper, all the items even look blurry now and you cant select multiple categories at once. ## Most praised reviews (10 highest-rated) ### 5/5 — Error when adding to basket *2026-06-01, version 11.4* I enjoy the app but recently I can not shop as it shows error while I am trying to add items to my basket. I don’ t see any availble updates or How could I stop this from happening sadly. ### 5/5 — Great *2022-12-31, version 7.4.2* Top quality - like the products ### 5/5 — One of the best shopping apps! *2022-11-30, version 7.2* I love Selfridges! I love that i can get deliveries abroad and that with their Selfridges plus, one can get free delivery all year long. As long as your app is updated regularly it works well! Easy to use! Would definitely recommend using it. ### 5/5 — The best store *2022-06-23, version 6.9* It my best store ### 5/5 — Selfridges is the best online store. *2022-04-12, version 6.8* Selfridges is the best online store. Perfumes are original quality in Selfridges. ### 5/5 — Selfridges *2021-12-31, version 6.6* This is the most beautiful store in the world. I love you Selfridges ### 5/5 — Mrs Ruth Babat née Schillaj (former buyer Neatawear) *2021-12-10, version 6.6* Love Selfridge( London will always be my Hometown but married an American and Live in US, NYC) but one criticism! Your advertising leaves a lot to the imagination!! Does not come across as “must haves” . Beautiful merchandise not shown to its advantage in any way. Need some models and a great photographer. I know it’s costly but am sure you will reap rewards. Thank you, Homesick Ruth ### 5/5 — MrRoo *2021-11-03, version 6.5* So delighted to see a pair of NIKE presto shoes I have never seen before or seeing it at the other website just for once logged in. It’s like in heaven. I want more surprises ### 5/5 — Slick and fun - just like Selfridges ! *2021-10-29, version 6.5* Excellent experience and love the wish list ### 5/5 — Quick and easy *2021-09-14, version 6.5* Love to shop at Selfridges website. Very friendly and smartly done. Sweet, quick and easy to have. I never had a problem shopping at your website. Thanks HHR --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*