# Send Fax App-Faxes From iPhone — user reviews > 170 indexed App Store user reviews of Send Fax App by Madduck, rated 4.30/5 from 152 ratings. - Source: https://appshunter.io/ios/app/send-fax-app-faxes-from-iphone/id1450601558/reviews - App overview in markdown: https://appshunter.io/ios/app/send-fax-app-faxes-from-iphone/id1450601558.md - Rating breakdown: 5★ 119 · 4★ 7 · 3★ 2 · 2★ 0 · 1★ 24 ## What do users think of Send Fax App? Overall sentiment: negative **Pros** - 🚀 Convenient - 🚀 Smooth faxing experience - 👍 Easy to use - 👍 Good pricing **Cons** - 🐛 Doesn't work - 🐛 Doesn't allow file uploads - 🐛 Charges hidden fees - 🐛 Doesn't provide fax number - 🐛 Unreliable service - 🐛 Poor customer support **Commonly reported bugs** - Faxes not going through - Inability to cancel subscription - Charging for 'free' trial **Most requested features** - Ability to receive faxes - Better instructions and setup guidance - Transparent pricing and subscription details ## Newest reviews (18 of 170) ### 4/5 — Langage *2025-01-27* Je ne vois pas l’état d’avancement de ma lettre et Manque le français en dialogue. **Developer response:** Vos commentaires sont importants pour nous. Nous ferons une nouvelle mise à jour sur ce sujet dès que possible. ### 1/5 — DOESNT WORK & OVERCHARGED !! *2022-03-18, version 5.2.2* Well can’t get worst than this. Clicked the $9.99 option and popped a window that it’s $39.99, thought I might clicked wrong, so cancelled and tried again- same thing. The app designed to charge you left right and center, and on top of it - IT DOESNT WORK, SMH !! developer replied: “ Hello, sorry to see your review. Seems like you mixed the weekly and monthly fees. We do our best to provide our users the best faxing service. If you have any questions or concerns, you may contact us at “ NO DEVELOPER- I did not confused anything, if I could upload the screen shot here I would, I am 1000% sure I clicked the $9.99 option and it popped a window saying I’ll be charged $39.99, that is why I also got a full refund from Apple, on top of it, it didn’t work after I paid. So go back to the drawing board and fix your app, just look at your negative reviews to get a picture of your issues. You have potential app- JUST FIX IT. ### 1/5 — Absolute FAILURE - probably a SCAM! *2022-03-14, version 1.3.1* the app indicates $9.99 per month but when you confirm it actually charge $39.99. on top it also doesnt work, not worth a cent, there's many other applications, dont bother with this one ### 1/5 — not good at all *2022-02-23, version 1.3.1* Advertises that you can send and receive faxes, but there is no support to set up fax number for receiving! I want a refund now! ### 1/5 — Didn't work *2022-02-17* Paid for the subscription, wouldn't give a fax number to receive faxes despite description. Waste of money **Developer response:** Hello, sorry to hear that. We would like to assist you. You may contact us at support@madduck.co. ### 1/5 — Fraud app - Charged a fee and still can’t use the service *2022-02-03* The app charged a one time fee for getting the fax number but there are other hidden costs in order to actually use the fax service. This is not disclosed leading users to make unnecessary payments. Requested for a refund immediately. **Developer response:** Hello, we are sorry to see your review. Our prices are explicitly written on our App Store page. Receiving faxes requires getting a fax number and it is subject to charges, because it has an extra cost for us. You can contact us at support@madduck.co if you have any questions or concerns. ### 1/5 — Dont Buy, Basically a Scam *2022-02-01* I bought a fax number to be able to receive Fax was charged for it but it don’t work. Just don’t buy it. **Developer response:** Hello, we are sorry to see your review. We would like to assist you. You may contact us at support@madduck.co. ### 1/5 — Trash *2022-01-26* Doesn’t work and just took my 6.99 **Developer response:** Hello, sorry to see your review. Our app sends and receives faxes successfully. If you have any questions or if you need any support, you may contact us support@madduck.co. ### 1/5 — Horrible. Stole Money *2022-01-25* You have the option on this app to purchase a fax number, which I have done. It has yet to give me said fax number after taking my money. Keeps stating there’s an error. Don’t bother with this app! It will take your money. **Developer response:** Hello, sorry to see your review. We would like to assist you. You may contact us at support@madduck.co. ### 1/5 — Terrible *2022-01-25, version 5.1.4* $29.99 for the app to not even send faxes. Everything says “qued”. The fax I was sending it to IS NOT busy nor offline. I downloaded a different fax app FOR FREE and it sent the fax over immediately with no problems. Also this app does not show you any records of the faxes. So you have no idea what happened with them. It does not update you if the fax went through. It’s a scam ### 1/5 — Garbage *2022-01-19* Downloaded to use for fax. Sent my 6.99 and never received the fax number. Total rip off **Developer response:** Hello, sorry to hear that you had a difficulty with our app. We would like to assist you. You can contact us at support@madduck.co. ### 1/5 — Will not attach docs *2021-11-05, version 1.3.1* I tried to attach the doc needed to make a fax and it never recognized a Word doc or would attach it. No good. RJF ### 1/5 — Where is a list of charges? *2021-10-02* Too many complaints about charges, ANDI can’t locate their list of charges **Developer response:** Hello, sorry to see your review. You can see a list of your charges from your Apple account's purchase history. Also you can see a list of our prices on our Appstore page. If you have further inquiries, you may contact us at support@madduck.co. ### 1/5 — Оплатил *2021-09-06* Произвел оплату подписки, но после этого не получил подписку **Developer response:** Здравствуйте, мне жаль, что у вас возникла проблема с подпиской. Мы хотели бы вам помочь. Вы можете связаться с нами по адресу helpcenter@mad-duck.atlassian.net ### 1/5 — Not free *2021-09-05, version 1.3.1* Doesn't show the cost until you download and then you have to figure out how to stop the renewal ### 1/5 — SCAM *2021-07-28* Paid for number an it’s still tellling me to buy a number **Developer response:** Hello, sorry to see your comment. Our numbers are given weekly. You can contact us at helpcenter@mad-duck.atlassian.net if you need any assistance. ### 1/5 — Terrible *2021-06-07, version 1.3.1* Doen't work ### 1/5 — Doesn’t work! *2021-06-04* Horrible, I was in a bind. Had to pay for it then it would not work. No way to cancel it!!! Horrible!! **Developer response:** Hello, sorry to see your comment. You can either reach us wthin the app from the Settings --> Helpcenter section or you can simply drop us a line at helpcenter@mad-duck.atlassian.net. We are looking forward to assisting you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t Buy *2026-04-10* Was going to pay $9.99 to use the App for a month and it billed me $51.99, I agree with the first reviewer this is a Scam. Shame on every institution that still uses FAX, they allow for this ancient tech to used as a breeding ground for scams. Most FAX apps are from Scammers! ### 1/5 — Fraud and Scam *2024-10-02* I paid $114 CAD for yearly subscription, the moment I paid it, the app stoped working. Which means they were only trying to get my money and scam me. **Developer response:** Hello, When our app is listed, in-app purchase is clearly stated. Also our pricing is visible on our App Store page. If you have any concerns or inquiries, you may contact us at https://support.madduck.app/ ### 1/5 — bad app *2022-11-02, version 1.3.1* It does not work. There is no way to send email to Support so that i can cancel ### 1/5 — Never used *2022-07-16* I canceled this right after I subscribed for the free trial and they still charged me. Buyer beware **Developer response:** Hello, we do not have a free trial option with this app. So, we wonder if you mixed apps? Please double check and contact us at support@madduck.co. We will be happy to assist. ### 1/5 — Total Crap *2022-06-13, version 1.3.1* This is joke software. Don't buy. ### 1/5 — 한국으로 왜 못보내죠? *2022-06-10* 캐나다에서 한국으로 보내고 싶은데 한국 국가번호가 없네요? 어떻게 됀건지? **Developer response:** 안녕하세요, 팩스 번호를 입력하면 드롭다운 메뉴에서 한국 국가 코드를 한국으로 찾을 수 있습니다 (as South Korea). 추가 지원이 필요하면 주저하지 말고 support@madduck.co로 문의하십시오. ### 1/5 — Garbage. *2022-06-06* Doesn’t let you upload any file larger than 4mb **Developer response:** Hello, sorry to see your review. We would like to assist you. You may contact us at support@madduck.co. ### 1/5 — Paid in full and it didn’t send *2022-04-09* Paid in full and it didn’t send kind of a bummer, but went with the FAX from phone app in the list and within 5 min I had my fax sent and received. Unfortunate I lost money but happy other apps work **Developer response:** Hello, sorry to hear that your fax did not go through. There may be various reasons for the fax failure. You may contact us from the Help Center within the app or at support@madduck.co. We will be happy to assist. ### 1/5 — App doesn’t work *2022-04-08* I have screen shots showing that I was charged $6.99 and was not able to get a fax number assigned to me. I had to buy another app. Please refund me asap. **Developer response:** Hello, sorry to hear that you had a difficulty with getting a fax number. Please reach us from the Help Center within the app or write us at support@madduck.co. We will be happy to help. ### 1/5 — Not FREE *2022-03-30, version 1.3.1* THIS IS A SCAM. ## Most praised reviews (10 highest-rated) ### 5/5 — Empfangssignal des Empfängergeräts ersetzen *2025-09-23* Bitte ersetzen Sie das Empfangssignal des Empfängergeräts durch eine schriftlcihe Bestätigung der Faxsendung, also wenn der Fax-Absender auf Start gedrückt hat. Inwieweit das Fax das Empfangsgehirn beeinflußt hat ist nie Sache des Absenders. Der Absender hat durch die NATUR an die NATUR gesendet, fertigt, Punkt. Die NATUR hatte einen Oppositionsbalken gegen das Tun von Bang & Olufsen. Anstatt eines TV_83"_iMac soll ich nur eine Glasplatte bekommen. Großen Dank,YORK! ### 5/5 — Óptima *2023-02-18, version 5.2.5* Lo mejor en sus funciones ### 5/5 — Bien *2021-05-06* je recommande **Developer response:** Bonjour, merci pour votre gentil commentaire. Si vous avez besoin d'aide, vous pouvez nous contacter à support@madduck.co. ### 5/5 — Convenient *2021-03-25* I sent documents as a requirement of my new job. It felt so comfortable not going to and trying to find a place to send faxes. **Developer response:** Thank you for your kind comment ### 5/5 — Smooth *2021-03-19, version 2.4.1* It is sending the faxes smoothly without any problems. **Developer response:** Thank you for your kind comment. Happy to hear that you are using our app without any problems. ### 5/5 — Good app *2021-03-19* No complaints. I think it just needs a little bit of make-up. **Developer response:** Hi, thanks for you comments. Yes, we are working on our app and hoping to have a better look in a near future. ### 5/5 — Easy to use *2021-03-18* I use this app quite often, makes my job easier. **Developer response:** Thank you for your kind comment ### 5/5 — Good pricing *2021-03-18, version 2.4.1* I think the pricing is good, it is hard to find the same quality at a more affordable rate. ### 5/5 — Working *2021-03-01, version 2.4.1* My faxes went through. Thank you! ### 5/5 — Faxing *2021-02-05, version 2.4.1* This is absolutely fantastic --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*