# Send IT Back

> Mobile app for fast and easy return of used Cisco equipment. (iPhone/iPad app by Cisco.)

- Source: https://appshunter.io/ios/app/send-it-back/id1140287915 (this page in markdown: same URL + `.md`)
- Developer: [Cisco](https://appshunter.io/developer/298844389)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 3 App Store ratings
- Age rating: 17+
- Requires: iOS 13.0 · 31 MB
- Languages: English
- Released: 2016-09-03
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/send-it-back/id1140287915/reviews.md

## What is Send IT Back?

Return User Cisco Equipment Fast and Easy!

Save the cost of moving, storing, tracking and managing used Cisco equipment removed from your networks. Don't let that used gear sit around taking up valuable space. Return it right away to Cisco and simplify your site operations.
 
User your iPhone to quickly request pickup of used Cisco gear. Be assured of secure pickup and return to Cisco-certified processing facilities.
 
Features
•	When the gear is ready to go, request pickup
•	Check on the status of your return requests
•	Review all your company’s return requests
•	Confirm receipt at Cisco’s processing facility
•	Obtain list of received equipment

Requirements
•	Registration at cisco.com
•	Wi-Fi or cellular service during app use
•	Country Coverage
             - United States
             - United Kingdom
             - EU Member States

By installing this application, you:
•	Accept the Terms of Service and Privacy Statement available for review on the application About screen
•	Consent to receive email and phone communications needed to arrange and coordinate pickup of your used gear
•	Allow Send IT Back to use Location Services to identify the location of the used Cisco equipment to be picked up

Cisco reserves the right to inactivate access to the application for use not associated with the return of used Cisco equipment.

Note: Due to security upgrades if you are running version 2.1.11 or older you need to uninstall and install version 2.1.13.

## Key features

- Request equipment pickup
- Track return status
- Review company return requests
- Confirm receipt at facility
- Obtain list of received equipment


## Frequently asked questions about Send IT Back

### What is Send IT Back used for?

Send IT Back is designed to help users quickly and easily arrange the return of used Cisco equipment. It simplifies the process of getting old gear back to Cisco-certified facilities, saving space and reducing management costs.

### Who is eligible to use Send IT Back?

Eligibility requires registration at cisco.com. The app is available for use in the United States, United Kingdom, and EU Member States for managing Cisco equipment returns.

### What devices does Send IT Back support?

Send IT Back is available on iOS devices, including iPhone, iPad, and iPod. It requires Wi-Fi or cellular service for operation.

### How does Send IT Back handle location services?

Send IT Back uses Location Services to identify the specific location of the used Cisco equipment that needs to be picked up. This ensures accurate pickup coordination.

### What are the requirements to use Send IT Back?

To use Send IT Back, you need to be registered on cisco.com, have an internet connection (Wi-Fi or cellular), and be located in a supported country (US, UK, EU).

### How often is Send IT Back updated?

The app was last updated on March 18, 2025, with version 2.1.15. Users on older versions (2.1.11 or older) are advised to uninstall and install the latest version due to security upgrades.

### What is the age rating for Send IT Back?

Send IT Back has an age rating of 17+. This is likely due to its business-oriented nature and the need for users to manage company assets.

### Does Send IT Back have ads?

No, Send IT Back does not contain advertisements. It is a free application focused solely on facilitating Cisco equipment returns.

## Version history (last 5 releases)

### 2.1.15 — 2025-03-18

This app upgrade features a banner message that displays an important notice.

### 2.1.13 — 2023-07-14

Due to security upgrades, if you are running version 2.1.11 or older you need to uninstall and install version 2.1.13.

### 2.1.12 — 2023-07-07

Misc. improvements and fixes.

### 2.1.11 — 2023-03-26

Misc. improvements and fixes.

### 2.1.6 — 2023-01-06

Fixed request submission button disabled issue, other improvements.

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All apps by Cisco: https://appshunter.io/developer/298844389

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*