# Send My Bag App — user reviews > 73 indexed App Store user reviews of Send My Bag App by Send My Bag, rated 3.80/5 from 73 ratings. - Source: https://appshunter.io/ios/app/send-my-bag-app/id1120004498/reviews - App overview in markdown: https://appshunter.io/ios/app/send-my-bag-app/id1120004498.md - Rating breakdown: 5★ 49 · 4★ 0 · 3★ 3 · 2★ 2 · 1★ 19 ## Newest reviews (14 of 73) ### 3/5 — No tracking *2026-06-08, version 2.4.0* I have used a few times in the past without issue, but this time around, had no tracking for the return leg from Isle of Man, the app has never worked on my iPhone either ### 1/5 — App doesn’t work, too old *2025-10-13, version 1.07* The app doesn’t let you login anymore, it worked for a couple of days now stopped. The functionality to send a photo of boxes to receive additional £50 protection per bag also only worked on my iPad, phone wouldn’t open the camera. Now it doesn’t let me log in at all directly on any device, so it’s useless ### 1/5 — Can’t even design an app with the basics *2025-10-10, version 1.07* Come on - “error occurred” when I try to register, zero explanation? Waste of time. ### 1/5 — Annoying app *2025-07-12, version 1.07* Tried registering a few times. The pop-up box keeps saying Error Occurred. ### 1/5 — Expensive *2025-06-12, version 1.07* Idiots wanted £237 to send a 20kg duffle bag to the Isle of Man from NW England, that’s twice the cost it was to get me and my motorcycle there and back, and the app don’t work, useless. ### 3/5 — Not very useful *2025-05-09, version 1.07* This app works fine but it doesn’t need to exist. The only thing you can do with it is see tracking information for your shipment - which you also can get from the website of the shipping co., such as DHL. For anything else you need to use the Send My Bag website instead. ### 1/5 — If you care about your time and money, avoid Sendmybag *2025-04-18, version 1.07* The worst company ever. Sendmybag didn’t deliver my bag. I lost a lot of money and time trying to solve the problem that this quasi-company wasn’t able to solve ### 1/5 — If it would only work *2024-11-30, version 1.07* Each time you hit a tab i.e., “send a bag”, it will kick you out of the app. Not the most reliable app and if you look at the last update, you can tell the company does not prioritize the App experience for the consumer. ### 1/5 — Crashes at any command *2024-09-29, version 1.07* Despite several downloads it crashes every time you try any action! Poorly executed! ### 1/5 — Hidden fees *2024-02-02, version 1.07* Watch out on the hidden fees after the delivery. Poor customer service and no transparency. It ends up being more expensive than paying overweight. ### 1/5 — Christmas and clothless. *2023-12-28, version 1.07* Send my bag only get it right 50% of the time, and they don’t guarantee anything, I have sent 2 bags with them at the same time, 1 delivered as promised the other 7 days late with no apology, and not an ounce of customer care. Think carefully if you are sending luggage ahead of a holiday, you may have to send 3 weeks in advance. ### 1/5 — Share us not working *2023-12-19, version 1.07* It’s impossible to share the app in Twitter and in Facebook, can you please fix it ### 1/5 — Rating the App, Not the Service *2023-11-25, version 1.07* Can’t sign up on the app. Gives errors no matter what the response. Frustrating. ### 1/5 — Not an App but a browser *2023-05-08, version 1.07* Unlike an App, I kept losing the Chat. Also there are hidden charges that more than double the price, so it ended being several wasted hours for me. I hope you have better luck! ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT USE! SCAM! *2026-07-10, version 2.4.0* Do not use this service. It is an utter scam. They do not do any actual logistics themselves, but hire FedEx. Yet have no ability to actually direct FedEx in anyway. My bag was lost because they delivered it to a random ice cream store. They did not contact me, they did not honor my request to hold the bag. They delivered my bag to an unknown ice cream store, and were unable to help in any way whatsoever. I implore you, do not use this service! Avoid at all costs. ### 1/5 — Worse than dealing with airlines *2026-03-30, version 2.1.1* You need 10-14 days lead time to complete the paperwork and securing your bag. But don’t change your mind, there is no cash refund. It was a one time emergency situation & I no longer have a need for the service. So I lost $100 to this sneaky scheme ### 1/5 — Mal servicio *2026-02-25, version 2.1.1* Terrible servicio, te indican que te ayudarán, pero terminan siempre incluyendo cobros asociados y terminas pagando el doble, pésimo servicio 👎🏽👎🏽👎🏽 ### 1/5 — Crashes at login *2025-11-02, version 1.07* App doesn’t work. Crashes and closes when navigating to Account to login. ### 1/5 — Keeps crashing *2025-10-21, version 1.07* App constantly keeps crashing, very poor experience ### 1/5 — App doesn’t work *2025-10-21, version 1.07* App doesn’t work. Cant log in or reset password. Just shows an error ### 1/5 — Faulty App *2025-10-20, version 1.07* Cannot even log in. Tried deleting and reinstalling… same result. Why advertise for an app that does not work? Useless. ### 1/5 — App doesn’t work *2025-10-20, version 1.07* App doesn’t even work. They want to make you pay extra for text message updates on your parcel but the app is free. You download the app and it doesn’t work. Just keeps saying “error”. Restart app. Same thing. Delete and re download the app same thing. Great. ### 1/5 — Unable to register *2025-10-19, version 1.07* Have tried so many times to register with this app but it won’t let me. Keeps giving me an error message. I’ve tried different ways and nothing. Had to use a different company to ship my suitcases. ### 1/5 — BUGS *2025-10-15, version 1.07* this busted app needs to be revamped. i can’t log in and it force closes every time i try to go to my account.. ## Most praised reviews (10 highest-rated) ### 5/5 — USA to Ireland *2026-06-19, version 2.4.0* Excellent service from start to finish. The process of having my suitcase picked up in the USA and delivered to Ireland was incredibly smooth and effortless. The tracking updates were clear and reliable throughout the entire journey, giving me complete peace of mind. Highly recommended for anyone looking for a hassle-free luggage shipping service. ### 5/5 — Great for tracking *2026-06-13, version 2.4.0* Made it really easy to track ### 5/5 — First delivery *2026-06-08, version 2.4.0* This is the first time using this service and it has proved to be excellent and delivered 2 days ahead of estimate. Will definitely use again. ### 5/5 — Safe, reliable, fast *2026-06-08, version 2.4.0* I’ve used SMB twice from two different countries when coming back from contracts overseas. They have been VERY reliable, super FAST, and look not cheap but you get what you pay for. Online help was fast and helpful. I always recommend SMB! ### 5/5 — They went the extra mile *2026-05-29, version 2.4.0* Phone support went the absolute extra mile! It was easy to reach out to them and they saved my luggage and helped me avoid a complicated re-shipping when it was sent back! ### 5/5 — Recommend 🫶 *2023-05-20, version 1.07* I have used this service now 4 times. It’s cheaper than postal services, and it’s quicker!! So much faster than anything I ever post. I used it to move stuffs between UK and France and between Spain and France. Takes 4 days which is great and never had any issues. The + is that they come pick it up. Could not recommend anything else but Send my bag. Thank you for your service and the bill peace of mind you bring 🙏 ### 5/5 — Good Service, GREAT Customer Support *2022-09-09, version 1.07* The thought of shipping 12 cases of various musical instruments and clothes from the US to U.K. affordably and safely, caused me an immense amount of stress. Send My Bag is no doubt an expensive option, but it was definitely the most affordable for the amount and mass of cases I was shipping (400+lbs). All of my items made it safely, cases scuffed and a wheel on a suitcase missing (to be expected with DHL) but altogether safely with no internal contents damaged. The 24 hour phone line though was a LIFE SAVER. Not only having that extended phone line, but the helpful staff (everyone I spoke to on near 10 calls) was crucial. They provided me with not only answers to the questions I had, but advised me in ways that helped me avoid issues I couldn’t have even predicted. Honestly, the Send My Bag customer support staff provided me with what was likely the most genuinely helpful support I’ve ever received and they seemed happy to do so. That level of support is something so important when shipping cherished musical instruments or any personal items for that matter so if customer support specifically could get another star, I would give it. I’m overall pleased and recommend taking the chance with Send My Bag. At the end of the day, all of my items arrived (scuffed and a day late, but safely) and I had reassuring and constructive support along the way. ### 5/5 — Perfect Service *2022-07-08, version 1.07* I’m elated with the service from Send My Bag. I had 3 suitcases being shipped from NY to Paris. FedEx picked it up from my door in NY and delivered it to my in laws in Paris the next week. Got tracking updates along the way. The cost was less than checking a third bag with Air France. Carry another bag to the airport and then to my in laws or pay them less to do it all for you? Easy decision. ### 5/5 — Great customer service *2021-03-25, version 1.07* This review is for the company, not the app specifically (which is fine). They have some of the best customer experience and clear communication I have ever experienced. Quick shipment and all in good condition. Thank you! ### 5/5 — The best *2020-12-20, version 1.07* Great company, user-friendly app, best customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*