# Sendhelper by PropertyGuru — user reviews > 13 indexed App Store user reviews of Sendhelper by PropertyGuru by SendHelper Pte Ltd, rated 4.36/5 from 22 ratings. - Source: https://appshunter.io/ios/app/sendhelper-by-propertyguru/id961094450/reviews - App overview in markdown: https://appshunter.io/ios/app/sendhelper-by-propertyguru/id961094450.md - Rating breakdown: 5★ 16 · 4★ 2 · 3★ 1 · 2★ 2 · 1★ 1 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible experience *2019-04-01, version 3.0.2* The cleaner was late, no apology and did a TERRIBLE job. I took photos and sent to customer service who informed me it wasn’t their problem! I asked for compensation which wasn’t given. And they ignored my messages unless I repeatedly messaged. Will never use again. ### 1/5 — App doesn’t open *2018-11-25, version 3.0.0* App doesn’t open on my iphonex, just loading screen then crashes ### 1/5 — Terrible cleaners and poor service *2017-10-27, version 1.3.4* The cleaners are inconsistent, unprofessional, and do a below average job. I’ve had one cleaner terrified of my little dogs - and another tell me that most are Malay so cannot be near dogs. She also didn’t know how to clean bathrooms (tried to use toilet cleaner, which contains bleach, on tiles and left all bathrooms soaking wet). I’ve just asked my 3rd cleaner to leave because she arrived late, sick, and smelled of cigarettes. I don’t want smelly clothes from her ironing and to get sick. I’m now waiting for my refund because the discount code and credits issued for inconveniencing me mean I have to keep using the app when I don’t want anymore negative experiences. DO NOT USE THIS APP FOR CLEANING! ### 1/5 — Appalling customer service *2016-03-05, version 0.0.258* These people need to learn how to manage customers and suppliers rather than just an app. Our cleaner cancelled 2 minutes after the booking time and they did nothing to find a replacement. Instead they told me to re-book. They eventually found a replacement for the next day (far too late for my circumstances at the time) and didn't even offer a discount. ### 2/5 — App with problem *2020-01-16* No problem with service however app got bug and when contact their help email or WhatsApp no one answer. The date selection was not coming up and therefore could not select. No way of contacting the company when need help. **Developer response:** Hi Elisalee, We're sorry you have to face this, please email us your query at info@sendhelper.com and we will try to fix it ASAP ### 2/5 — Misleading credit and payment system *2015-12-02* I installed the app and noticed there are 5 hours included, so I booked a cleaning session. It turns out this is actually a bug because the payment system isn't working. I receive a text from an unknown number to submit payment information. If the payment system is not ready, the user should know before making arrangements for the cleaning appointment. I ended up cancelling the cleaning appointment unfortunately. The app is a good idea, it's just not quite ready yet. ### 3/5 — Inconsistent *2016-06-17* Had a very good experience the first time I used Sendhelper. The lady I was assigned was clean and thorough. However the second time I used the app, another lady was assigned to me. This second lady was 29min late, and I had to re-iron everything. I haven't dared to try a third time. ### 5/5 — Ui for cleaning is great *2024-11-24* The new cleaning ui and menu designs are great ### 5/5 — Such a lifesaver *2020-09-01* I never leave reviews, but it’s been so helpful to be able to have Cleaners come on demand that can take care of everything without much guidance! **Developer response:** Hi Alyne Tamir, thank you for taking the time to leave us a positive review. We are extremely glad to know you had a wonderful experience with us. Looking forward to serving you in future. Regards, Team Sendhelper ### 5/5 — Efficient and helpful. *2019-06-28, version 3.9.2* I posted a job, which was accepted quickly, and I was sent a very professional service provider. ## Most praised reviews (3 highest-rated) ### 5/5 — Cleaners have been great! *2017-12-10* Everything has worked just as I would’ve hoped. Good app! ### 5/5 — Very helpful! *2016-04-21, version 0.0.272* Easy access, and great service! ### 5/5 — Reliable and easy *2015-06-01* Very good experience so far with this app, quicker bookings than Helpling and good service when I've had questions. Keep up the good work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*