# Sense Home — user reviews > 175 indexed App Store user reviews of Sense Home by Sense Labs, Inc., rated 4.60/5 from 2,198 ratings. - Source: https://appshunter.io/ios/app/sense-home/id1024626982/reviews - App overview in markdown: https://appshunter.io/ios/app/sense-home/id1024626982.md - Rating breakdown: 5★ 1,659 · 4★ 335 · 3★ 66 · 2★ 37 · 1★ 101 ## What do users think of Sense Home? Overall sentiment: positive **Pros** - 🚀 Real-time energy monitoring - 📊 Detailed usage insights - 🔍 Automatic device detection - 🌞 Solar production tracking - 🔌 Integrates with smart home devices - 💡 Helpful for identifying energy hogs **Cons** - 🐛 Inconsistent device detection - 🤷‍♀️ Limited customization options - ⚠️ Connectivity issues and data loss - 🕰️ Slow device learning process - 🔍 Difficulty identifying specific devices - 💸 Expensive for some users **Commonly reported bugs** - App crashes and freezes - Notifications not working as expected - Inaccurate device identification - Sync issues between app and hardware - Frequent disconnections from network **Most requested features** - Allow manual device labeling - Improve billing cycle tracking - Add voltage and current monitoring - Provide more detailed energy usage data - Integrate with more smart home platforms - Offer Ethernet connectivity option ## Newest reviews (19 of 175) ### 3/5 — NSG *2026-09-06, version 2026.12* Not so great..it lasted 8 hrs before it crashed . ### 2/5 — Took away user editing *2026-08-17, version 2026.11* This updates to the app is not good. Cannot edit (rename) the appliance. Cannot merge appliances, Detects appliances but does show it in a bubble. I use this because I have solar panels and it’s great and wanted to compare and monitor my appliances. I have Sense I very long time and it was very good. I looked back and I didn’t see any update why this was changed. Most updates are bug fixes and improvements. Looks like I need to start shopping for another Energy monitor system. ### 4/5 — Please add a grid lines *2026-07-18, version 2026.9* Add grid lines I the screen that you show the daily consumption and generation so we can estimate the value better. Thanks ### 3/5 — My home *2026-07-14, version 2026.9* I love it at first now Not so much it’s Keep on disconnecting from WiFi too often I’m talking about 10 time per day thinking off getting rid of. Not have with it ### 3/5 — Live data is not showing. *2026-07-12, version 2026.8* Live data is not showing. ### 2/5 — Poor support *2026-05-09, version 2026.5* Poor support with lots of excuses. They don’t have any proper phone support. Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best . App is buggy and freezes up A LOT recently . Have to hard close the app a couple of times before it starts working. After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are. I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered ### 3/5 — Still not impressed *2026-05-05, version 2026.5* We’re almost two years into the learning and it still won’t find devices consistently. The user interface also doesn’t let you tell sense that you know something is on. Take for instance the toaster oven. The overall load is found, but I think because it’s not on at the same time period or frequency depending on the temperature setting, it still can’t find it consistently. Overall, if you want to know how much using for the entire house, main oven, or ac units, it’s decent. Any smaller loads, it’s lacking. I wouldn’t buy it again. User support offers the same answers, that improvements are being made, but I’ve yet to see significance after two years ### 2/5 — App update 2026 Feb *2026-02-19, version 2026.2* Solar Page on latest app has changed, used have % of power independently generated and consumed from grid, now it has % of time Solar exceeds grid. What about when solar is producing 50 % of power used ? This is stupid , how can do a usage conversion to time ? I think they are listening to power company’s now not users. Why change something that was fine the way it was ? ### 1/5 — Please go back to previous version *2026-02-12, version 2026.2* This latest version blocks the view of the devices with big letters on top ### 1/5 — Don’t waste your patience *2026-01-03, version 2025.21* Can’t tell you what is worse, the product or the customer service. Installed this in 2021 and it worked til it didn’t. Fiddled w it and cust srv occasionally since. Mostly not worth the time spent trying to keep it running. Tried again over the past 3 months. Same result. Clueless even w AI added to cust srv. Save yourself for more useful endeavors. ### 1/5 — App not working after update *2026-01-01, version 2025.21* App not working after update! ### 1/5 — Update *2025-12-20, version 2024.17* New update states iOS ver17 is required. This makes sense useless. Prior to this it was great now it must be replaced. ### 1/5 — Garbage *2025-12-18, version 2025.21* App refuses to connect to smart meter. Deleted this app. No help from National Grid. Smart meter has intermittent connection issues online. Garbage system! ### 1/5 — Useless *2025-12-15, version 2025.20* The app keeps telling me my smart meter needs a software update. Okay, when will that happen, by who and why? The smart meter was just installed. Deleting the app. ### 1/5 — Can’t use app now and company forcing me to buy new phone? *2025-12-10, version 2024.17* I have been using this app for several years now without any issues now all of a sudden you stop support for the app? They want me to upgrade my phone to a new version of iOS which I can’t do unless I go out and purchase a newer phone. There is nothing wrong with my current phone. Why should I have to spend thousands of dollars for a new phone just for this app to work pretty pathetic, guess I’ll be looking for a new piece of hardware now it’s a shame. ### 1/5 — Nothing works today *2025-12-09, version 49.0* App updated, states update needed, will not log in. iPhone, iPad, nothing works ### 2/5 — Ok *2025-12-09, version 2025.20* The Sense brand data sensor system for our homes power does work good. The quality appears to be good as well however, there is no proper tech-support available that you would expect from a quality company. I had a couple of verification questions that would have required an email and taken a day or more for proper support. Not acceptable in this day and age. ### 2/5 — App no longer works with iOS 16 *2025-12-07, version 2024.17* Even when downloading an order version in the App Store, the app no longer works in my older iPad that I had devoted to this purpose. Please maintain the older versions! ### 3/5 — More data *2025-11-16, version 2025.18* It’s easy installation and setup to the app. Some improvements could really make this product shine. It would be really nice to see the voltage and amperage displayed on the meter. ## Most critical reviews (10 lowest-rated) ### 1/5 — Weak *2026-08-14, version 2026.11* The meter is too weak to find my network router to which every other device in my house connects just fine, which is not the fault of this app but it makes it useless. ### 1/5 — Useless *2026-08-01, version 2026.10* Obviously this app must be in beta as it can’t connect to a very strong spectrum signal. Why push the use of this app if it won’t work on an Apple phone. Unfortunately your software people are useless!! ### 1/5 — No solar support *2026-07-28, version 2026.9* Even though it claims to support solar when I try to link to my utility provider it says “solar accounts are not currently eligible for Sense.” App sounds interesting but can’t use it. ### 1/5 — Beware *2026-07-06, version 2026.8* Had my account deleted for absolutely nothing and they’re ghosting me, can’t get a response from their support ticket system. They got my money, I didn’t do a single thing wrong here but choose Sense. ### 1/5 — No data on weekly view *2026-06-09, version 2026.6* When looking at the solar dashboard, any view other than Day shows No Solar Data. And even the Day view appears to be shifted to some unknown time zone. It’s useless. ### 1/5 — Poor support *2026-05-20, version 2026.5* Poor support with lots of excuses. They don’t have any proper phone support. Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best . App is buggy and freezes up A LOT recently . New iPhone pro max with updated app. Have to hard close the app a couple of times before it starts working. After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are when they are labeled “other” I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered ### 1/5 — Getting worse not better *2026-04-09, version 2026.3.1* Have this product for many years now, but a year ago I deleted everything and started over. Now it barely senses anything and when it does sense is completely wrong. Won’t let me rename stuff keeps having ours and stuff that I used to have that I haven’t used in a while doesn’t show up anymore junk software. ### 1/5 — Sucks *2026-03-26, version 2026.3.1* I was told to download this as apparently National Grid can not provide its customers with the breakdown of usage by time and day for a given month. I was told to use this app yet it is very glitchy and will NOT connect to the smart meter. ### 1/5 — Why did you change this? *2026-03-16, version 2026.3* Why can’t I easily see the dollar value of my production and usage in the solar dashboard anymore? Why are you only showing me the dollar value of the Net amounts everywhere. This is horrible. ### 1/5 — Recent update ruined solar view *2026-02-16, version 2026.2* The most recent update that redesigned the solar view made it incomprehensible from the previous version. You also can’t hover and see values anymore. Overall a huge downgrade. Very unhappy. ## Most praised reviews (10 highest-rated) ### 5/5 — Solar Check *2026-08-27, version 2026.12* Great way to monitor solar/power consumption at our house ### 5/5 — Solar *2025-07-02, version 2025.11* Sense is a very good tool to track solar system production and consumption. ### 5/5 — Push notifications busted, but billing calculator is back *2024-10-15, version 2024.14.1* Badge numbers on the icon seem useless, but the device list has improved. Thank you for bringing back billing calculator. It would be better to have it on the dashboard page instead of kWh. ### 5/5 — Monitor everything *2024-01-31, version 53.0* This product is great! Not only can I see those valuable electrons that come from the sun, I can also coach the rest of my family on when to run the toaster and make the best decisions on the washer and dryer. ### 5/5 — Sense: Exceptional Energy Monitoring with Outstanding Support *2023-11-15, version 52.0* Sense is an outstanding energy monitoring tool that provides remarkable accuracy in tracking energy usage. The support team's responsiveness and helpfulness in addressing any concerns or inquiries are truly commendable, enhancing the overall user experience. Highly recommended for anyone seeking detailed insights into their energy consumption. ### 5/5 — This is the best tool for saving energy and money! *2023-11-02, version 51.0* Love my Sense! Shows where I am using energy on all my appliances and HVAC! Have been able to make many adjustments and save energy and $$! ### 5/5 — Amazing device for energy saving *2023-09-14, version 50.0* For energy saving, this is an amazing device ### 5/5 — Sense makes Dollars & Cents! *2023-09-02, version 50.0* This app has saved me big money! I have used it to point out problems that could be very costly. I was able to determine that my water pump was cycling to often! Read the online sense problem diagnosis under sense community. 😊👍 ### 5/5 — Great product! *2023-07-19, version 48.0* I just set up sense and I love the product. It’s been working well and discovering some appliances within a few days. What I would really like is the ability to help the app learn about new appliances more quickly. It seems that I should be able to say “I’m about to turn on the hair dryer” and have the app pick up the next appliance more easily than waiting days for it to discover a pattern. My biggest current draw is charging my car, and it hasn’t pick it up yet :( ### 5/5 — Love it! *2023-05-08, version 46.1* Have had this for a few years and love the whole-house usage picture. It does a really nice job picking up the major power draws. Strongly recommend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*