# Sensi — user reviews > 970 indexed App Store user reviews of Sensi by Copeland LP, rated 4.60/5 from 239,696 ratings. - Source: https://appshunter.io/ios/app/sensi/id792612452/reviews - App overview in markdown: https://appshunter.io/ios/app/sensi/id792612452.md - Rating breakdown: 5★ 199,179 · 4★ 20,799 · 3★ 5,491 · 2★ 2,969 · 1★ 11,258 ## What do users think of Sensi? Overall sentiment: positive **Pros** - 🚀 Fantastic remote control - 🔥 Great functionality - 👍 Easy installation - 💰 Good value - ⏱️ Helpful usage tracking - 🔌 No extra fees **Cons** - 🔌 Frequent disconnections - 🐛 Inconsistent performance - 📱 Unintuitive app interface - 🌐 Lacks international support - 🌡️ Inaccurate humidity readings **Commonly reported bugs** - Thermostat randomly disconnects from WiFi - Programmed schedules not being retained - Temperature settings not sticking after adjustments **Most requested features** - Finer temperature control in Celsius - Automatic heating/cooling mode switching based on outdoor temperature - More detailed usage reporting - Ability to set schedules with shorter intervals - Support for multiple user accounts and geofencing ## Newest reviews (14 of 970) ### 4/5 — Sensi touch screen thermostat *2026-09-02, version 9.7.2* Love the features and ability to check use. One issue is periodically it loses connection with app and usage is impacted ### 2/5 — Update made it near unusable *2026-08-18, version 9.7.2* Since the latest update a week ago has become difficult to use and today is 8-18-2026. This app needs a serious update because it has become glitchy and accessing settings is a mission let alone changing settings once in and doesn’t close on you in the middle of making changes ### 1/5 — Never worked *2026-08-17, version 9.7.2* Never worked ### 1/5 — Since the new update! *2026-08-15, version 9.7.2* My WiFi won’t connect since you guys put out the new update. I’ve done everything to fix this and nothing is working. This is such a big inconvenience!!! ### 1/5 — Anoying *2026-08-15, version 9.7.2* Not to easy to handle 😑 ### 3/5 — Weak Wi-Fi connection makes these hard to use *2026-08-12, version 9.7.2* My family bought Sensi thermostats so my 90 year-old mother-in-law could control her air-conditioning from her phone. when it’s working the app is fairly intuitive and easy to use. However, walking just a few feet away from the thermostats and you get a thermostat off-line error. Despite being a small house with excellent Wi-Fi coverage, these thermostats can’t seem to maintain Home network connectivity, and therefore my mother-in-law cannot control them from her phone as intended. ### 1/5 — Not working *2026-08-12, version 9.7.2* Cannot get Sensi app to connect to my Wi-Fi or iPhone ### 1/5 — Always offline *2026-08-12, version 9.7.2* It never stays connected ### 1/5 — Regretting Installation *2026-08-11, version 9.7.2* I received the Sensi lite in a free promotion from Alabama Power. I had just purchased another brand to replace a malfunctioning thermostat. I returned the other brand and kept the Sensi. I have not been impressed. The thermostat is not reaching the scheduled temperature in time (as the other brand did). We had the power flicker during a storm and the Sensi lost wifi. Now I cannot get it to reconnect to wifi. Nothing on the screen of the unit, that the help article says touch, will respond. The app will not recognize my email. Mind you I had an email sent from the app to this same account yesterday. This thermostat was just installed 2 days ago, and I am longing for the other brand that I returned. ### 1/5 — Why so tiny? *2026-08-11, version 9.7.2* Terrible and inaccessible interface; got a Sensi thermostat for a family member who has vision problems and limited mobility - big mistake; current temperature is huge but the temperature setting is laughably tiny and does not resize when using Apple’s accessibility tools; why can’t designers make interfaces that work well for young and old alike? ### 3/5 — Review so far *2026-08-11, version 9.7.2* Have not had the system hooked up very long. The Bluetooth of being able to turn device off. Feels as if it is delayed. Or not working. ### 1/5 — Continuous disconnecting and rebooting *2026-08-09, version 9.7.1* The app reboots itself constantly and the thermostat itself disconnects from the wifi 95% of the day. Very frustrating. ### 1/5 — Useless *2026-08-08, version 9.7.1* I will never ever purchase the brand again. If you’re looking for reliable remote access, choose another brand! The thermostat is always offline so you can’t control the settings from the app as advertised. ### 4/5 — Really great Thermostat *2026-08-08, version 9.7.1* I really like the Sensi. Provides all the requirements needed for remote temperature controls needed. An improvement would be to allow 1/2 degree increments in the Metric setting. ## Most critical reviews (10 lowest-rated) ### 1/5 — Comment *2026-09-01, version 9.7.2* You should stop with your advertising. ### 1/5 — Not connected w WiFi *2026-08-29, version 9.7.2* Batteries don’t last more than 2 wks ### 1/5 — Can’t log in *2026-08-28, version 9.7.2* This app used to work. Not any longer it’s been months now that I can’t log in. Very frustrating. I’ve tried everything. 🤬 ### 1/5 — Poor Bluetooth connection *2026-08-26, version 9.7.2* Constantly disconnects. But works fine when connected. ### 1/5 — Erratic temp change *2026-08-25, version 9.7.2* Randomly switching temperatures to lower or higher heat and randomly switching to heat mode in the middle of summer ### 1/5 — Frank *2026-08-25, version 9.7.2* Worse system set up. And forget about asking company for help ### 1/5 — 👎🏽👎🏽👎🏽👎🏽👎🏽 *2026-08-24, version 9.7.2* This Thermostat has been more of a problem than an asset. I find myself constantly having problems with it. I should’ve purchased a nest which I may end up replacing it with. Sorry I ever purchased it. ### 1/5 — Sensi *2026-08-23, version 9.7.2* The thermostat keeping going offline. ### 1/5 — Can’t get online *2026-08-22, version 9.7.2* For some Reason my thermostat went offline. I tried the Sensi app Instructions to no avail. Tried to reset manually and when entering my email address it says, “Does not recognize.” Checked the email several times and it is correct. Called the Portland number as instructed on the site and found out they are only open Monday-Friday in the day time. It is now Friday 9:50 on Friday night which means I can get no help until Monday morning. Instructions suck! Customer service sucks! ### 1/5 — Connection issues. *2026-08-19, version 9.7.2* Doesn’t stay connected to WiFi. Jump through all the hoops to get it connected and 2 minutes later, I’m not connected again. ## Most praised reviews (10 highest-rated) ### 5/5 — Handicap *2026-08-28, version 9.7.2* having a disability or anyone elderly, this is a great help for getting some control back in your life. I can change the temperature in the middle of the night with my phone next to me without asking someone else to help. ### 5/5 — Great Smart Thermostat *2026-08-24, version 9.7.2* I like the fact I can remotely turn my AC on, and walk into a cooled house. ### 5/5 — New install *2026-08-23, version 9.7.2* I have to say my old thermostats were short cycling my AC. When I installed the new touch 2 that all changed. What a difference. Comes on half the time and the house just feels better. Highly recommended! ### 5/5 — Exellent App *2026-08-11, version 9.7.2* Awesome and easy to manage AC from phone ### 5/5 — Good results at great price *2026-08-10, version 9.7.2* We have two Sensi thermostats one Florida and one in upstate New York and it’s very convenient to be able to check on both properties when we’re not there. The Sensi is easy to install and easy to operate. We’ve been very pleased with it and the one time I needed support it was available quickly. ### 5/5 — Dependable *2026-08-09, version 9.7.1* Great! ### 5/5 — Convenient *2026-08-07, version 9.7.1* Easy to view when away from home. ### 5/5 — Simply Great *2026-08-05, version 9.7.1* Simply Great ### 5/5 — 4 Houses with Sensi *2026-08-04, version 9.7.1* After installing the unit in my house on the Northside of Indianapolis, I was getting the same readings as with my carpenter grade unit but with the convenience of WiFi. I can check it when away from home which is nice for times I forgot to adjust the settings before I left the house. Wiring it up is easy, then it’s just plug-n-play and go thru the menu. One thing to note that you should do is, disconnect the 3 amp bladed fuse (purple) from the handling unit or flip your breaker that operates the thermostat to the off position, if not, the 3 amp fuse will blow and your new thermostat won’t work. Hope this helps. ### 5/5 — Sensi Thermostat *2026-08-03, version 9.7.1* I have had this thermostat for over 10 years and it has brought us peace of mind. We live 1,500 miles away from our winter home and it has performed without issues. Easy programming, worth every penny. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*