# Sentara Health Plans — user reviews > 100 indexed App Store user reviews of Sentara Health Plans by Sentara Healthcare, rated 4.40/5 from 1,189 ratings. - Source: https://appshunter.io/ios/app/sentara-health-plans/id853146367/reviews - App overview in markdown: https://appshunter.io/ios/app/sentara-health-plans/id853146367.md - Rating breakdown: 5★ 907 · 4★ 90 · 3★ 35 · 2★ 34 · 1★ 123 ## What do users think of Sentara Health Plans? Overall sentiment: negative **Pros** - 🚀 Easy to use - 📱 Convenient mobile access - 💳 Digital member ID card - 🔍 Doctor search functionality **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable functionality - 🔒 Authentication issues - 🕰️ Slow performance **Commonly reported bugs** - Login screen freezes or doesn't load - Claims and payment features not working - Doctor search results not up-to-date - Virtual visit functionality not functioning **Most requested features** - Restore facial recognition login - Improve search and filtering for providers - Allow viewing dependents' information - Add dental and vision coverage to app ## Newest reviews (20 of 100) ### 3/5 — “Back” Button Broken *2026-05-14* When searching for a doctor, you will noticed that the “BACK” button is broken as it will take you back to the homepage and you will lose all of your filter inputs. Annoying to retype and reselect every time I look at a different doctor’s information page. ### 3/5 — It keeps force closing! *2026-01-15, version 16.9.0* App crashes when trying to make virtual visits. ### 2/5 — Sentara Health Plans *2025-10-29* I am able to see my card, my coverage, and my claims. However, whenever I try to pay the monthly premium, this app ALWAYS says “We’re sorry, this service is currently unavailable. Please try again.” It is the same if I go online to Sentara also. To me that is unacceptable. ### 2/5 — Unable to pay premium on the app, it just keeps saying *2024-08-17* Unable to pay premium on the app, it just keeps saying “the service is currently unavailable. Please try again”. I tried doing it on the website and when I click Pay My Premium it does nothing. I tried emailing them and all they can say is use chrome and don’t block pops. I already tried that and it didn’t help. I sent them another email and they sent the same so called solution back even though I told them that didn’t help. Now we cannot change opt PCP in the app or online. It just shows all doctors you select as not accepting patients. My wife called to have her pcp changed. A day later I see she still hadn’t had her pcp changed but they changed my pcp to the one she wanted. Aaargg so frustrating. Fix the pay my premium and fix it so you can choose a pcp again. ### 1/5 — Worst costumer service *2024-08-02, version 16.4.0* Sentara Heath Plans has the worst and incompetent costumer service. It took them over 2 months to fix a premium and date mismatches. The app always reflects the wrong premium, sometimes you have to call them in order to pay with someone on the phone instead of paying it on the app. No one is helpful. Run!! ### 1/5 — App unusable *2024-07-17, version 16.4.0* The app is super buggy and I am unable to do anything in the app. Want to find a doctor? It crashes. Want to update info? Crashes. Sadly the website is NO better. Fix your stuff Sentara this is ridiculous! ### 1/5 — Waste of time *2024-07-01, version 16.4.0* It is literally the website, which is useless to pay a monthly premium, stuck inside of an app. As a software designer I’ve rarely seen a worse user experience and am flabbergasted that they allow this kind of incompetent work to go out the door. Don’t waste your time with the app folks. ### 2/5 — Lacking Functionalilty *2024-05-14* It’s nice that Sentara finally created an app for their health plans. However, the app seems buggy and half of what I try to click on within the app comes up with an error message that it’s not available right now. Also, as someone with an older and smaller, iPhone, I can tell that many of the pages within the app are formatted for larger screens and it’s hard for me to see everything on the page. ### 1/5 — Horrible app, constantly won’t sign in *2024-05-14, version 16.3.0* One moment is says account not found, and then 5 min later using the same Face ID login, it authenticates. There is clearly an error in their databases or authentication methods. Hilarious really considering the size of sentara. Can’t even make an app right ### 1/5 — App stopped working *2024-05-11, version 16.3.0* App no longer loads just spinning wheel loading screen ### 1/5 — Worst app wver *2024-05-06, version 16.2.0* The insurance coverage is horrible but the ability to log into the app is just as bad. I’ve been trying to log in for quite some time now and nothing but the spinning wheel of death or a straight up error. Do not recommend ### 1/5 — App rarely loads *2024-03-25* Over the last few months, the amount of times the app actually loads versus the times it’s either “down “ or just the spinning wheel of death is unbelievable. I’ve been able to successfully log into the app twice out of many, many tries. **Developer response:** Hello, please contact (800) 736-8272 to reset your log in information. Thank you. ### 1/5 — buggy & rarely works *2024-03-18, version 16.1.0* Since the shift from Optima Health to Sentara, the app has become practically unusable. I rarely had issues before, but now I can almost never access my ID card or search for a doctor without the app crashing, loading, running into error messages, etc. ### 2/5 — can’t even log in *2024-01-18* i’ve been trying to create my online account and every time I put my member ID in it deletes it when I go to select the plan type. I’ve tried deleting and reinstalling the app and it still doesn’t work. Neither does the website. ### 3/5 — Restore facial recognition *2024-01-13* This app became a huge pain since switching from optima. Restore facial recognition to log in or at least let the app save your password. It is 2024 come on get with the technology… ### 1/5 — Worst app *2024-01-09, version 16.0.2* This app has always been horrid, since the name change it won't even open. Fixing the app and website would have been more helpful than just changing the name. ### 1/5 — App doesn’t work. *2024-01-09, version 16.0.2* I can sign in and it gives me the ring of death. FIX IT PLEASE. ### 2/5 — Difficult to Navigate and Buggy *2024-01-08* The app construct features are well meaning. However, the search engine for medical, pharmacy, doctors, etc. is buggy AND so far, the digital member ID print/view has never worked. This a real problem as we have yet to receive our physical member ID cards via the postal mail. I called Sentara member support about the virtual ID card issue in the app, and they had absolutely no idea about it not working. Please fix these issues. We looked forward to moving from Anthem over to Sentara, but so far the experience has been lacking. ### 3/5 — FaceID & Two factor authentication… *2024-01-08, version 16.0.2* Please restore the facial recognition feature and eliminate the two factor authentication required to access to Express Scripts. ### 1/5 — The App is a Dud *2024-01-08, version 16.0.2* My app refuses to load and when it does, none of the links will work at all. It’s very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Non-functional app *2026-08-03* This app is about the worst ever. Cannot pay premium, find a doctor or providers, get personal health record, personal health assessment, wellness tools, view care plan, and cannot change primary care physician. None of those items have ever worked on this app and they don’t even work on their website. Always says this service is unavailable. Useless! Worst of all this app has had these flaws for a long time and they never get fixed! ### 1/5 — Non functional *2026-03-21* Not well thought out or tested Buttons with dark green lettering on dark blue background No ability to reference my data in different parts of the same app For example, schedule a virtual visit for a dependent. All the dependent’s info has to be retyped even though it’s all there in a different screen of the same app. Including finding the member number- all that data lost while going to a different screen of the same app. Have to write it down on paper before going back to the virtual visit and having to enter it all again. Finding and switching doctors doesn’t work Needs better design, integration and testing ### 1/5 — Need Actual Primary Care Providers *2026-03-10, version 17.0.0* Just started my health insurance through work, started the app and they gave me a primary care provider, the one given isn’t a primary care provider and neither is the 15 numbers I called trying to find a Dr to be MY Dr. This is exactly why men stay silent and die at work! ### 1/5 — This app is a nightmare *2026-03-05, version 17.0.0* What should’ve taken less than 15 minutes, booking a telehealth appointment with a psychiatrist took closer to 45 minutes with all the app glitches. With all the money these health corporations are raking in they could at least make a functioning app. As always these it’s profits over people with these scum bags. Shining the Luigi signal for the CEO of Sentara. ### 1/5 — Terrible service *2025-10-30* The app crashes and I am unable to use it because sentara isn’t managing all of the services. The app is for show almost 0 functionality. If I can get the find a doctor tab to actually work all the results are outdated and out of network when you call them. Terrible experience. ### 1/5 — ! *2025-07-17, version 16.7.10* I have never had some much trouble using an app or trying to pay a bill. Online services do not work. On the app for the past 2 months all options have been “Temporarily out of service”. ### 1/5 — ! *2025-06-11, version 16.7.6* I have never had some much trouble using an app or trying to pay a bill. Online services do not work. On the app for the past 2 months all options have been “Temporarily out of service”. ### 1/5 — App *2025-05-24* The app alone is horrendous. It constantly has errors not allowing you to sign in, and when you call customer service you are transferred nearly a dozen times. You have to call customer service because the app doesn’t allow you to reset any account information because it doesn’t recognize your information. **Developer response:** Hi, thank you for reaching out to us about this. We have forwarded your message to the appropriate team members for proper vetting. You can also email us at members@sentara.com. Email requests are responded to within one business day. However, for privacy reasons, we may not be able to provide certain responses by email. ### 1/5 — buggy & rarely works *2025-03-13, version 16.7.1* Since the shift from Optima Health to Sentara, the app has become practically unusable. I rarely had issues before, but now I can almost never access my ID card or search for a doctor without the app crashing, loading, running into error messages, etc. ### 1/5 — Buggy, crash prone, messy *2025-01-04, version 16.6.3* Unable to see benefit details or look up claims. It either crashes or says the function isn’t available right now. Disappointing. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer *2023-10-05, version 15.4.0* Greatest service ever thank you ### 5/5 — Needs fix *2023-02-24* For several months face, ID does not work and ever since you put in two factor authentication, you cannot maneuver between the entire menu without going through the whole process again. ### 5/5 — Wonderful Insurance App *2023-01-09* Easy to use and wonderful ability to contact through a chat option. Can update all information right in the profile section of the app. I just love the end user ability to use the app to have a virtual visit and find providers of any kind for whatever medical services you seek! ### 5/5 — Broken...then fixed *2019-04-25* Originally I left a 1 star review..the developer reach out and stated they updated the app.. evidently it fixed whatever bug was preventing me from registering. Great app once I got in. Original: Every time I try to register I get a “fail to serialize” error. Even tried reinstalling. App doesn’t work. **Developer response:** Hello - we apologize for the issues you are having registering to use the app. We have updated the app since you submitted this review. If you're willing, please try to register again. If you are still unable to do so, please call our Member Services department for assistance using the phone number found on the back of your member ID card. Thank you for your patience, and thanks for choosing Optima Health. ### 5/5 — Awesome little app *2019-01-10, version 3.0.0* Intuitive and easy to use. Prefer ID card functionality of prior app but other features on this updated app are cool. ### 5/5 — Great update! *2018-12-30* This new version looks much better and gives me access to more features than the old one. Very nice! ### 5/5 — Great App *2018-12-28, version 3.0.0* Way to go on the new Updates. The app looks amazing and now I can access all my information in my App!! ### 5/5 — Simple, straightforward and easy to use! *2014-04-20, version 1.0.0* A+ ### 5/5 — Easy to navigate *2014-04-15, version 1.0.0* I love the new Optima Health app! It's very easy to use and a great quick reference tool! ### 5/5 — WTG Optima Health! this is an Awesome App *2014-04-15, version 1.0.0* I love the convenience of having access to my healthcare insurance plan and claims details anywhere I go. I can check the status of my claims, see my copays and maximum out of pocket amounts. Excellent concept. Thanks Optima Health --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*