# Sentara MyChart — user reviews > 274 indexed App Store user reviews of Sentara MyChart by Sentara Healthcare, rated 4.69/5 from 15,630 ratings. - Source: https://appshunter.io/ios/app/sentara-mychart/id490172455/reviews - App overview in markdown: https://appshunter.io/ios/app/sentara-mychart/id490172455.md - Rating breakdown: 5★ 12,285 · 4★ 1,256 · 3★ 420 · 2★ 185 · 1★ 422 ## What do users think of Sentara MyChart? Overall sentiment: neutral **Pros** - 🚀 Convenient access to medical information - 👍 Easy to use and navigate - 🚀 Quick access to test results - 👍 Helpful for managing healthcare - 🚀 Responsive communication with providers **Cons** - 🐛 Frequent app crashes and login issues - 🔍 Difficulty finding and accessing certain features - 🤔 Outdated or incomplete information - 🤔 Limited functionality compared to website version - 🤔 Frustrating user experience at times **Commonly reported bugs** - Login process frequently broken or unreliable - Inconsistent performance and app stability issues - Inability to access or view certain medical records - Syncing problems between app and website versions **Most requested features** - Ability to edit personal information and medical history - Improved messaging and communication with providers - More intuitive navigation and organization of features - Seamless integration with other healthcare apps and devices - Enhanced security measures like two-factor authentication ## Newest reviews (15 of 274) ### 2/5 — Can’t put in trips *2026-08-24, version 21.7.4* The app software does not work for submitting information about trips taken out of the state or country. It won’t allow you to input trips of less than a week’s duration. Since most of my trips are 2-4 days in duration, this means there will be no record of my travels in my medical records for my doctor(s) to review. This needs to be fixed. ### 2/5 — One way street. We can no longer leave messages to our healthcare providers in our chart. *2026-07-26, version 21.7.4* There used to be a patient-doctor dialog in our charts. Now we are nothing but viewers. We have no voice. We might as well be watching tv. Patients need to know that the caregiver is listening and there can be a back-and-forth dialogue even in our charts. ### 2/5 — Unable to make payments *2026-07-24, version 21.7.4* Good access to health information, but unable to make payments with HSA card through myChart. ### 3/5 — Prior Authorization *2026-07-14, version 21.7.4* I have been trying since May to get the prior authorization team to contact express scripts about my diabetic medication and can’t seem to get a hold of them or get them to respond to express scripts requests. ### 2/5 — Notifications *2026-07-06, version 21.7.4* Repeated and as many as 25 notifications. We want information but this blows up our phones with repeated test results. The boy who cried wolf is disregarded when he needs to be listened to. I looked at instructions to limit notifications and it was not a fix that I understood how to make. ### 2/5 — Review *2026-07-04, version 21.7.4* Please don’t send emails about test results before doctors have reviewed them. Very annoying to go thru the whole log in process only to find out your doctors have not seen them yet. ### 4/5 — My Chart *2026-06-03, version 21.7.4* I use My Chart often to send and receive info from my doctors. It is handier than waiting to have the doctor call me and use his precious time. The main problem lately is having to input all the codes to get in. One code should be enough. ### 2/5 — Frustrated *2026-05-28, version 21.7.4* It was a whole ordeal to get access to my daughter's MyChart account, but I finally got access which was very convenient and helpful. I no longer have access, I'm guessing because she just turned 14. She is still a child and I should still haha s access and should not have to go through the whole fiasco process again. ### 5/5 — Thumbs up *2026-05-11, version 21.7.4* Thumbs up boss man ### 5/5 — Accessibility *2026-05-08, version 21.7.4* I love being able to check things and ask questions right from my phone. It’s become even more important to me now as I am unable to get to my computer ### 5/5 — Best App ever *2026-05-04, version 21.7.4* The Sentara MyChart is the best app for keeping up with your appointments talking with your doctor. So easy so fast ### 5/5 — Request Prescription Renewal *2026-05-01, version 21.7.4* Very easy to renew prescription in My Chart. Thanks. ### 5/5 — Review my chart *2026-04-17, version 21.5.2* Easy to see my appointments n results of my appts. 👍 ### 4/5 — Love it *2026-04-02, version 21.5.2* In general, it’s a good app and it’s very informative. However, I wish there would be more information on preventative care health statistics you can track in the app like your blood pressure or blood sugar. I just wish there was more information on health prevention thanks. ### 3/5 — Too vague to be useful *2026-03-29, version 21.5.2* Résults and interpretations of radiology are too undetailed to be of any use ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult to Navigate *2026-08-18, version 21.7.4* I am unable to find the help I need or send a message to request help within the app. When I try to call, no one is available. ### 1/5 — I NR *2026-08-12, version 21.7.4* Results on the app are incorrect. App is not working. ### 1/5 — Front desk not good *2026-08-11, version 21.7.4* The front ladies are mean, impatient and rude ### 1/5 — Not user friendly *2026-07-02, version 21.7.4* Needs some updates. Tried emailing Dr. notes to myself, and that feature doesn’t work. Now the doctor notes are completely gone. How can they be there One minute and gone the next? ### 1/5 — Mr *2026-04-30, version 21.7.4* The application is unclear and needs to be reconsidered. There is no clear contact number for booking, and it is not possible to contact a specialist doctor despite having a referral. ### 1/5 — billing department *2026-03-25, version 21.5.2* I can’t get a hold of any person working in the billing department to discuss an explanation of benefit I receive from insurance ### 1/5 — Too much *2026-03-11, version 21.5.2* I do not like receiving multiple messages from you multiple times a day/week to the point that it ramps up my anxiety at times. No one should have to check in several time mes for the same day’s appointment just because there are several different procedures taking place. That’s ridiculous. I also do not appreciate receiving multiple notifications/texts out of the blue for the results of tests or procedures that took place weeks or more ago and that I obviously already know the results of because i’ve had appointments with the doctor to discuss said results. Please don’t bother me like this unnecessarily. ### 1/5 — Incorrect messaging *2026-03-05, version 21.5.2* #1- my “nickname is not submarine girl”. For the last “2” days, I’m receiving “8” messages per day, all at once and each message worded exactly the same stating I have test results to view. I’ve checked my app for My Chart and there are”NO” (meaning “0” )current test results in my app for My Chart. Why are you simultaneously sending “8” incorrect messages per day to my phone? ### 1/5 — Not user friendly *2026-02-27, version 21.5.2* Difficult to manipulate and find information. Can’t find a place to leave message. ### 1/5 — Was 2 Time in ER *2026-01-28, version 21.5.2* I was 2 times in ER this week so i am not satisfied because of result and test result just give me Antibiotic without proper diagnostic so this cause us coming again and again so i request do not over billing on me as my issue trace out by PCP and give me proper Medicine ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent app *2026-08-28, version 21.7.4* It is the best option for organizing all my health information: tests, results, and appointments ### 5/5 — Good job! *2026-08-27, version 21.7.4* Information helpful and timely. ### 5/5 — Great *2026-08-21, version 21.7.4* It’s great if you have a Physician who responds. Some don’t use it. ### 5/5 — Great App *2026-08-05, version 21.7.4* Raving reviews ### 5/5 — Health scare *2026-08-02, version 21.7.4* Sentara was wonderful ### 5/5 — One of the best *2026-06-23, version 21.7.4* I am very pleased with the knowledge kindness, care, and professionalism of Sentara I think is one of the best hospitals ### 5/5 — ICU visit *2026-05-30, version 21.7.4* After my surgery, I recovered in the ICU unit, a new eye-opening and amazing experience. In the 24 hours that I was recovering, I was able to witness one of the most professional and caring groups of people. From my nurse, Jamie, who guided me through my recovery stage to the overall functions of the ICU. From the good in handling the difficult patients to the critically serious managing of a crisis I was left amazed! ### 5/5 — Easy *2026-05-25, version 21.7.4* This application is super easy to use and pretty much self-explanatory ### 5/5 — Room 137 *2026-05-23, version 21.7.4* To the entire team who cared for me in Room 137 — from the doctors and everyone there who guided my treatment to the nurses, techs, and even the person who cleaned my room — thank you for showing me compassion, love, professionalism, and genuine humanity during one of the scariest moments of my life. Every single one of you played a part in my recovery, and I am deeply grateful for the kindness, patience, and skill you showed me from start to finish. May God continue to bless you and keep you in His perfect care. Kenneth Williams ### 5/5 — Five stars *2026-05-14, version 21.7.4* Very helpful to keep up with appointments and test results --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*