# Sentinel (FSA HRA HSA) — user reviews > 112 indexed App Store user reviews of Sentinel (FSA HRA HSA) by Sentinel Benefits Group, rated 4.40/5 from 472 ratings. - Source: https://appshunter.io/ios/app/sentinel-fsa-hra-hsa/id1045614640/reviews - App overview in markdown: https://appshunter.io/ios/app/sentinel-fsa-hra-hsa/id1045614640.md - Rating breakdown: 5★ 371 · 4★ 29 · 3★ 7 · 2★ 17 · 1★ 48 ## What do users think of Sentinel (FSA HRA HSA)? Overall sentiment: mixed **Pros** - 👍 User-friendly and intuitive interface - 🚀 Fast and quick claim submission process - 📱 Easy receipt upload via photo - 💰 Convenient reimbursement management - ⚡ Quick reimbursement processing - 🎯 Simple account balance tracking - 👌 Straightforward navigation **Cons** - 🐛 Frequent unexpected logouts when switching apps - 🔐 Persistent login and authentication issues - ❌ Excessive claim denials with poor explanations - 📋 Inflexible documentation requirements - ⏱️ App crashes and lag issues - 🔄 Requires re-entering same information repeatedly - 😤 Poor customer service and rude staff - 🚫 Card blocking without clear communication - ⚠️ Inconsistent claim approval criteria **Commonly reported bugs** - App logs out when switching between applications - Screen flip causes app to crash and lose progress - Login loops requiring repeated OTP requests - Password changes lock users out of account - Frequent timeout errors and connection failures - App fails to open after updates - Duplicate receipt entries during upload stalls - Debit card functionality not working despite PIN reset - App crashes when uploading documents - Account details not displaying after login **Most requested features** - Allow fields to retain history for repeated expenses - Save vendor and category information - Support PDF file uploads on mobile app - Auto-fill for recurring monthly expenses - Add notes or correspondence feature within app - Display payee information in disbursement history - Improved app lifecycle management for OTP verification ## Newest reviews (10 of 112) ### 4/5 — Needs more features and stop relogging in *2026-05-26* Doesn’t have full capabilities and information as desktop website. Also hate that it reloads and logs in again every time I swipe off the screen. ### 3/5 — Barely functional *2026-05-24, version 315.4.0* Can be used instead of computer but constantly logs out so you need to remember all your information. ### 3/5 — Kicks you out *2026-04-06* When you’re trying to flip screens and download documents from your Blue Cross Blue Shield or screenshot from your photos when you flip the screen, it kicks you out and you Have to start all over again. annoying ### 3/5 — App is buggy *2026-04-06* App functionality is okay, but the fact it logs you out every time you switch apps makes it really hard to input information from other places. ### 2/5 — Direct deposit lag time *2026-03-30, version 312.19.0* Direct deposit take long to deposit to account. ### 2/5 — Lacks Basic Field History *2026-03-12, version 312.19.0* Functional; Basic. Enhancement request - allow fields to retain history; daycare reimbursement requests can expect to be repeated; manually entering the same data isnt a necessary task; please consider allowing for use last entered data/saving Categories/Vendor for better UX ### 2/5 — Not a fan *2026-02-24, version 312.19.0* Too many denials ### 1/5 — The worst *2025-12-04, version 20.4.0* This is the worst app and the worst company ever! Talk about jumping through hoops, HA! It’s a joke!! This company is complete trash. You might want to just submit your tax returns with it bc they literally want EVERYTHING from you. ### 2/5 — Lacks Basic Field History *2025-11-13* Functional; Basic. Enhancement request - allow fields to retain history; daycare reimbursement requests can expect to be repeated; manually entering the same data isnt a necessary task; please consider allowing for use last entered data/saving Categories/Vendor for better UX ### 4/5 — A solid 4. *2025-11-13, version 20.4.0* Comfortable to navigate, reimbursements are deposited in timely manner and staff are polite. I ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app, website, and service *2026-04-11, version 315.4.0* I wouldn’t be surprised if they’re colluding with employers to keep money since it’s so hard to use ### 1/5 — Garbage, doesn’t work *2026-03-29, version 312.19.0* Try uploading using the Smart Scan feature. It has been broken for over a year. ### 1/5 — Inflexible and obtuse *2026-03-25* In these difficult times i am amazed at the time and energy Sentinel is requesting to cover COVID tests that we have no options but to pay for upwards of 250 dollars Their repeated denial for trivial reasons is disconcerting. Testing centers use various on line platforms and receipts for services are at times on more than one statement Sentinel will only accept all the information on one single document which is impossible to obtain ### 1/5 — Miserable to use *2026-03-23, version 312.19.0* So little effort in making this garbage app easy to use. Clearly not interested in making using your benefits easy. Who gets to keep unused balances I wonder? … ### 1/5 — THE WORST APP *2026-03-15, version 312.19.0* Absolute GARBAGE. Not user friendly at all. Logs you out the moment you leave the app to look at something else. Which you MAY have to do if you’re going to be entering in a bunch of receipts. Terrible interface, laggy, barely works. ### 1/5 — Deny, deny, deny. *2026-03-11, version 312.19.0* They rejected every claim and demanded letters from doctors for surgeries. Insanity. ### 1/5 — App Lifecycle issues *2026-02-16, version 312.19.0* This app has terrible lifecycle management. You login try to setup anything and they tell you to get an OTP. When you go get your otp, the app logs you out and you have to redo everything and get stuck in a loop of ineffectiveness. ### 1/5 — Password fail *2026-01-16, version 312.19.0* Once you change your password it locks you out. Unable to login and no phone support to fix it. ### 1/5 — Worst app ever *2026-01-15, version 312.19.0* Has to be the worst app I’ve ever used. Looks like a 2 year old made it. ### 1/5 — New password every time *2025-12-29, version 20.4.0* The amount of times this app works and I’m able to log in is… have I ever been able to log in? I swear I have to change the password every time to try to get in. This app is awful ## Most praised reviews (10 highest-rated) ### 5/5 — A Happy client *2026-06-25, version 315.4.0* The app is pretty awesome and easy to navigate through ### 5/5 — Excellent service *2026-05-25, version 315.4.0* User App friendly ### 5/5 — Convenient *2026-05-03* Great app able to get my reimbursement without issues ### 5/5 — They make it easy *2026-05-02* App is intuitive and efficient. What every working parent needs. ### 5/5 — Reimburse *2026-03-23, version 312.19.0* Turned in medicine receipts and didn’t approve. Not easy to use ### 5/5 — Fast and easy *2026-03-14* Love this app! Really makes managing your flexible savings account easy and simple and quick! ### 5/5 — Convenient *2026-02-21* Great app able to get my reimbursement without issues ### 5/5 — They make it easy *2026-02-07* App is intuitive and efficient. What every working parent needs. ### 5/5 — Card assistance *2025-12-31* Easy, straightforward and convenient way to access information ### 5/5 — Great Job *2025-11-26, version 20.4.0* Always Easy and quick --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*