# SentriKey Real Estate

> Mobile app for real estate agents to manage and open SentriLock lockboxes. (iPhone/iPad app by SentriLock.)

- Source: https://appshunter.io/ios/app/sentrikey-real-estate/id643986446 (this page in markdown: same URL + `.md`)
- Developer: [SentriLock](https://appshunter.io/developer/643986489)
- Category: Utilities, Productivity
- Price: Free
- Rating: 3.10/5 from 415 App Store ratings · 144 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 101 MB
- Languages: American English, French (France), German (Germany), European Spanish
- Released: 2013-06-04
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sentrikey-real-estate/id643986446/reviews.md

## What is SentriKey Real Estate?

SentriLock just made REALTORS® job a lot easier. The new SentriKey™ Real Estate app features a new look, clearer prompts, and an action-based layout so you can perform key tasks in just seconds. 

- Open and manage SentriLock lockboxes directly from the SentriKey™ Real Estate app
- Use our Apple Watch App to open SentriLock lockboxes
- Release the shackle
- Take ownership of lockboxes
- Assign or Unassign lockbox ownership
- Open Bluetooth® lockboxes with SentriKey™ app via Bluetooth® even when Internet service is unavailable

Additional functions include:
- Instant access and showing notifications when Internet service is available
- Uses your current location for easy selection of lockboxes assigned to a listing
- Get one day codes, where applicable
- View access logs
- Assign to or Remove a lockbox from a listing
- Property Data Integration feature allows you to access all the detailed listing information you need

## Key features

- Open and manage lockboxes
- Apple Watch app integration
- Release shackle
- Take ownership of lockboxes
- Assign/unassign lockbox ownership
- Offline Bluetooth lockbox access
- View access logs

## What do users think of SentriKey Real Estate?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🔒 Secure lockboxes
- 👍 Convenient features
- 🚀 Flexible access
- 👍 User-friendly app
- 🚀 Quick access to properties

**Cons**

- 🐛 Buggy and unreliable
- 🔋 High battery consumption
- 🔍 Slow and sluggish performance
- 🤔 Missing basic features
- 🤔 Frustrating user experience
- 🐛 Frequent crashes and issues

**Commonly reported bugs**

- App freezes and crashes frequently
- Bluetooth option missing on some devices
- Lockbox communication issues and errors
- Compatibility problems with newer devices
- App updates causing more problems than fixes

**Most requested features**

- Allow updating payment info in app
- Improve Bluetooth connectivity
- Faster and more reliable app performance
- Bring back ShowingTime integration
- Add ability to manage lockboxes from app

## Recent user reviews (10 of 144)

All indexed reviews: https://appshunter.io/ios/app/sentrikey-real-estate/id643986446/reviews.md

### 1/5 — Unreliable

*2026-04-17, version 5.126.0*

Sentrilock usage is unreliable and takes many steps to get it to work.  Sometimes the app needs uninstalled and reinstalled and sometimes I just have to wait.  Very unprofessional and unreliable!

### 1/5 — Fined $50 With No Notice

*2026-03-03*

1 star. During setup, the app accepted my card information and confirmed AutoPay was enabled. Later I found out the billing details were “incorrect” (their words) - yet I was never notified that anything needed to be fixed. I only learned there was a problem when I arrived to show a home and the app said my account was disabled. Then I was hit with a surprise $50 late fee and my waiver request was denied. Customer service was unhelpful and focused on policy instead of the fact that the system confirmed AutoPay and gave zero notice before disabling access. This needs basic billing alerts and a grace period before suspension.

### 1/5 — Bluetooth Option Missing in App

*2025-07-21, version 5.96.0*

Bluetooth Option Missing in App. I can’t unlock the lockbox without access to Bluetooth. The Bluetooth option for this app is missing on my phone. I was told by a rep there is a network setting needed to access that feature but they don’t know what it is. Referred me to Apple. Apple don’t know either.

### 1/5 — Glitchy

*2025-07-10, version 5.96.0*

This app is horrible.  I access boxes on a constant bases and it won’t allow you to access a lock box for the key and then release the shackle.  You have to close the app and start again.  Also when showing multiple properties, you have to close the app every time you want to access the next lock box.  Clunky and not user friendly.  Sucks we are a hostage to SentriLock because of our real estate board…. I would definitely drop sentrilock if we could.

### 1/5 — So much trouble with this Ap

*2025-07-03, version 5.96.0*

My last three open houses have taken multiple attempts to get the SentriKey Lockbox shackle to release.  It will say “releasing shackle” but it just hangs and aim waiting and waiting.  Today I made multiple attempts over 30 minutes and ended up getting a code from the listing agent.

### 1/5 — 6/16/25 update DOES NOT WORK

*2025-06-16, version 5.95.0*

This update will not communicate with the sentrilock boxes. 😡

### 1/5 — Missing basic features that leads to frustration.

*2025-04-08*

I recently received a new credit card and forgot to update my payment information while I was out of town. Understandable mistake—I expected to pay a small late fee and move on. Unfortunately, that’s not how this company operates.

In an age where I can manage my bank accounts, trade stocks, and stream Netflix all from my phone, it's baffling that I can't update my payment information through this app. Instead, I was forced to call in just to make a basic change.

When I did call, I was met with another hurdle—your system flagged my number as spam. That’s odd, considering every other call I made that day went through without issue.

This entire experience was frustrating and unnecessarily complicated. For a company that operates with minimal overhead and high profit margins, there’s no excuse not to have a simple, user-friendly feature in the app to manage billing. You shouldn’t make your customers jump through hoops to pay you. Do better.

### 1/5 — Broker

*2025-01-17, version 5.80.0*

Way more trouble than they are worth. Going to stop using them. Lockboxes won’t work. Agents can’t get in. Tired of it.

### 1/5 — Always has issues

*2024-12-06, version 5.77.0*

This app is so annoying

### 5/5 — Agent Who Loves It!

*2024-11-11*

As an agent, this app is critical to the success and secure comfort for our sellers. It makes listing access seamless and provides peace of mind to both homeowners and agents. Incredibly high quality product and incredibly easy app interface. Couldn’t ask for more!

## Frequently asked questions about SentriKey Real Estate

### What does the SentriKey Real Estate app do?

The SentriKey Real Estate app allows real estate agents to manage and open SentriLock lockboxes directly from their smartphone or Apple Watch. It provides features like releasing the shackle, taking ownership of lockboxes, and viewing access logs, all designed to streamline property access for showings.

### How can I open a lockbox with this app?

You can open SentriLock lockboxes directly through the SentriKey Real Estate app. The app features an action-based layout for quick task performance. It also supports opening Bluetooth lockboxes via Bluetooth even when internet service is unavailable.

### Is this app free to use?

Based on the provided information, the SentriKey Real Estate app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

### What are the main benefits of using SentriKey Real Estate?

The app offers a new look with clearer prompts and an action-based layout for faster task completion. Key benefits include instant access, showing notifications, the ability to use lockboxes offline via Bluetooth, and access to detailed property data integration.

### Can I use this app if I don't have internet service?

Yes, you can open Bluetooth lockboxes with the SentriKey™ app via Bluetooth even when internet service is unavailable. This offline functionality ensures you can still access lockboxes during showings when connectivity might be an issue.

## Version history (last 5 releases)

### 5.137.0 — 2026-08-22

Performance improvements and bug fixes

### 5.136.0 — 2026-08-07

Performance improvements and bug fixes

### 5.135.0 — 2026-07-23

Performance improvements and bug fixes

### 5.134.1 — 2026-07-18

Performance improvements and bug fixes

### 5.134.0 — 2026-07-10

Miscellaneous bug fixes and enhancements

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## More apps by SentriLock

- [SentriConnect](https://appshunter.io/ios/app/sentriconnect/id1211378236)
- [SentriKey ClientConnect](https://appshunter.io/ios/app/sentrikey-clientconnect/id1458787391)

All apps by SentriLock: https://appshunter.io/developer/643986489

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*