# SentriKey Real Estate — user reviews > 144 indexed App Store user reviews of SentriKey Real Estate by SentriLock, rated 3.10/5 from 415 ratings. - Source: https://appshunter.io/ios/app/sentrikey-real-estate/id643986446/reviews - App overview in markdown: https://appshunter.io/ios/app/sentrikey-real-estate/id643986446.md - Rating breakdown: 5★ 180 · 4★ 24 · 3★ 28 · 2★ 34 · 1★ 149 ## What do users think of SentriKey Real Estate? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure lockboxes - 👍 Convenient features - 🚀 Flexible access - 👍 User-friendly app - 🚀 Quick access to properties **Cons** - 🐛 Buggy and unreliable - 🔋 High battery consumption - 🔍 Slow and sluggish performance - 🤔 Missing basic features - 🤔 Frustrating user experience - 🐛 Frequent crashes and issues **Commonly reported bugs** - App freezes and crashes frequently - Bluetooth option missing on some devices - Lockbox communication issues and errors - Compatibility problems with newer devices - App updates causing more problems than fixes **Most requested features** - Allow updating payment info in app - Improve Bluetooth connectivity - Faster and more reliable app performance - Bring back ShowingTime integration - Add ability to manage lockboxes from app ## Newest reviews (11 of 144) ### 5/5 — Amazing App! *2024-11-10, version 5.75.0* Love using Sentrilock and the app amazing ### 5/5 — Showing service *2024-11-10, version 5.75.0* Survived the learning curve and love the service! ### 5/5 — Easy to use *2024-11-10, version 5.75.0* Love the SentriLock system it is very easy to use. ### 5/5 — Realtor *2024-11-10, version 5.75.0* Love the app and ease of use and the facial recognition ### 5/5 — Easy to use! *2024-11-10, version 5.75.0* Simple, easy and doesn’t require internet to access lockboxes. ### 5/5 — Broker/Owner *2024-11-10, version 5.75.0* I’ve had great success and experience with the product. 5 star! ### 2/5 — Meh *2024-11-10, version 5.75.0* I work for the association and there have been a lot of complaints surrounding the day codes. Hopefully that will be rectified soon so that Sentrilock boxes don’t have to be such a pain for our members. ### 3/5 — Want Daycodes Back from ShowingTime *2024-11-10, version 5.75.0* Allow ShowingTime and BrokerBay to give daycodes again! ### 5/5 — A superior product *2024-11-09* I have been a Realtor in the Orlando area for 24 years and have used three different types of lockboxes throughout my career. In this era of technological advancement, innovation, and change within the real estate industry, it’s amazing to be introduced to the latest and greatest Sentrilock product. Technology at its best, and I love it! ### 5/5 — Super secure *2024-11-09, version 5.75.0* Love that I know who and when a key has been accessed! ### 5/5 — Realtor *2024-11-09, version 5.75.0* You Rock! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable *2026-04-17, version 5.126.0* Sentrilock usage is unreliable and takes many steps to get it to work. Sometimes the app needs uninstalled and reinstalled and sometimes I just have to wait. Very unprofessional and unreliable! ### 1/5 — Fined $50 With No Notice *2026-03-03* 1 star. During setup, the app accepted my card information and confirmed AutoPay was enabled. Later I found out the billing details were “incorrect” (their words) - yet I was never notified that anything needed to be fixed. I only learned there was a problem when I arrived to show a home and the app said my account was disabled. Then I was hit with a surprise $50 late fee and my waiver request was denied. Customer service was unhelpful and focused on policy instead of the fact that the system confirmed AutoPay and gave zero notice before disabling access. This needs basic billing alerts and a grace period before suspension. ### 1/5 — Bluetooth Option Missing in App *2025-07-21, version 5.96.0* Bluetooth Option Missing in App. I can’t unlock the lockbox without access to Bluetooth. The Bluetooth option for this app is missing on my phone. I was told by a rep there is a network setting needed to access that feature but they don’t know what it is. Referred me to Apple. Apple don’t know either. ### 1/5 — Glitchy *2025-07-10, version 5.96.0* This app is horrible. I access boxes on a constant bases and it won’t allow you to access a lock box for the key and then release the shackle. You have to close the app and start again. Also when showing multiple properties, you have to close the app every time you want to access the next lock box. Clunky and not user friendly. Sucks we are a hostage to SentriLock because of our real estate board…. I would definitely drop sentrilock if we could. ### 1/5 — So much trouble with this Ap *2025-07-03, version 5.96.0* My last three open houses have taken multiple attempts to get the SentriKey Lockbox shackle to release. It will say “releasing shackle” but it just hangs and aim waiting and waiting. Today I made multiple attempts over 30 minutes and ended up getting a code from the listing agent. ### 1/5 — 6/16/25 update DOES NOT WORK *2025-06-16, version 5.95.0* This update will not communicate with the sentrilock boxes. 😡 ### 1/5 — Missing basic features that leads to frustration. *2025-04-08* I recently received a new credit card and forgot to update my payment information while I was out of town. Understandable mistake—I expected to pay a small late fee and move on. Unfortunately, that’s not how this company operates. In an age where I can manage my bank accounts, trade stocks, and stream Netflix all from my phone, it's baffling that I can't update my payment information through this app. Instead, I was forced to call in just to make a basic change. When I did call, I was met with another hurdle—your system flagged my number as spam. That’s odd, considering every other call I made that day went through without issue. This entire experience was frustrating and unnecessarily complicated. For a company that operates with minimal overhead and high profit margins, there’s no excuse not to have a simple, user-friendly feature in the app to manage billing. You shouldn’t make your customers jump through hoops to pay you. Do better. ### 1/5 — Broker *2025-01-17, version 5.80.0* Way more trouble than they are worth. Going to stop using them. Lockboxes won’t work. Agents can’t get in. Tired of it. ### 1/5 — Always has issues *2024-12-06, version 5.77.0* This app is so annoying ### 1/5 — Too many monthly payment notifications *2024-11-04, version 5.74.0* Even if you set up auto payments, get ready for a continuous barrage of payment notifications, pop ups and banners on the app when you open it. Even if you are enrolled in auto pay. It makes it look like you aren’t enrolled. Supra never does this. Sentri, please STOP doing this to people enrolled in autopay. You can easily fix this. ## Most praised reviews (10 highest-rated) ### 5/5 — Agent Who Loves It! *2024-11-11* As an agent, this app is critical to the success and secure comfort for our sellers. It makes listing access seamless and provides peace of mind to both homeowners and agents. Incredibly high quality product and incredibly easy app interface. Couldn’t ask for more! ### 5/5 — 2024 ABOR President *2024-11-10, version 5.75.0* Sentrilock has a great product. Tech support is always helpful and go above and beyond. ### 5/5 — Very user friendly! *2024-11-10, version 5.75.0* Enjoy using these boxes. Ashland, Ohio ### 5/5 — Patty S *2024-11-10, version 5.75.0* Sentri is very user friendly. App makes it so simple. ### 5/5 — Great Lockbox *2024-11-10, version 5.75.0* I believe this is the best lockbox on the market, wish everyone had one. ### 5/5 — Convenient!! *2024-11-10, version 5.75.0* Love how absolutely convenient this app is! Sending one day codes, alerting me to the coming and going of visitors, the opportunity to leave a review - all fantastic features! ### 5/5 — GET SENTRIKEY *2024-11-10, version 5.75.0* All of CT should have SENTRIKEY!! ### 5/5 — Realtor *2024-11-10, version 5.75.0* I love Sentrilock. All of Connecticut should have Sentrilock!! ### 5/5 — Designated Managing Broker-Owner *2024-11-10, version 5.75.0* The sentrilock app is extremely user friendly! ### 5/5 — Great Lockboxes *2024-11-10, version 5.75.0* Have been using the sentrilock boxes since 2015 I believe. Absolutely love the new boxes. Great way to protect my sellers and myself especially the vacant listings !!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*