# Sequoia Mobile — user reviews > 102 indexed App Store user reviews of Sequoia Mobile by Sequoia, LLC, rated 4.90/5 from 21,790 ratings. - Source: https://appshunter.io/ios/app/sequoia-mobile/id1185900896/reviews - App overview in markdown: https://appshunter.io/ios/app/sequoia-mobile/id1185900896.md - Rating breakdown: 5★ 20,197 · 4★ 1,195 · 3★ 195 · 2★ 54 · 1★ 149 ## What do users think of Sequoia Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient access to insurance info - 👍 User-friendly and intuitive - 🚑 Helpful for finding doctors and managing care - 💳 Virtual ID cards for easy access - 🧠 Streamlines benefits management **Cons** - 🐛 Frequent crashes and bugs - 🔍 Unreliable search and account features - 🔑 Login and password issues - 🕰️ Slow and unresponsive performance - 🤯 Confusing and frustrating user experience **Commonly reported bugs** - Login page issues with missing password option - Home screen navigation button glitches - Calendar and keyboard not functioning properly - Inconsistent app performance across devices - Forced app updates causing disruptions **Most requested features** - Maintain history of past accounts and claims - Integrate FSA/HSA info across medical and tax tabs - Add option to save messages as drafts - Improve accessibility for visually impaired users - Provide better in-app support and troubleshooting ## Newest reviews (14 of 102) ### 1/5 — Pathetic buggy trash *2025-08-05, version 7.5.11* "Something went wrong" every single time I try to access work life portal. Fire your overpaid engineers. ### 1/5 — App keeps crashing *2025-07-29, version 7.5.10* Every time I open the app it keeps crashing and it won’t even let me do anything because it shuts down right away ### 1/5 — Does not work *2025-05-21, version 7.5.4* Refuses to let you log in and gaslights you about your password. Worse than useless. ### 2/5 — No Username Login *2025-01-30, version 7.4.6* The mobile app only allows for employee email as a login. However, once an individual leaves a company, that work email is no longer valid, in which case the only avenue for logging in is on a desktop…makes this app otherwise useless to access critical documents after leaving a company. ### 1/5 — New bug fix created bug *2024-11-27, version 7.4.4* Love the app, but the most recent update has made it so the app crashes every time it’s opened. Does me no good if I can access any of the information! ### 1/5 — SSO unusable *2024-10-03, version 7.4.1* SSO requires in app browser which is blocked for any sso that has passkeys for good reason. As it stands, it is not possible to authenticate into the app if you have an sso and passkeys. Hopefully they fix this. ### 1/5 — Data breach and bad interface *2024-05-20, version 6.19.2* In addition to leaking all of my personal sensitive data in a breach, this app just generally is terrible. Want to search for a dentist? Here, inset within our app log in, is another log in for the normal Cigna site… so what do you do, exactly? Still unsure of Sequoia’s value after a few years with it. ### 2/5 — Lost message, could be more useful *2024-04-08, version 6.18.0* Was composing a message, switched to another app for a couple minutes, came back message was dropped. … annoying and bad ux. I’ll give them a bit of a pass on benefits just being intentionally complex and bureaucratic to discourage and micromanage their usage, plus the whole insurance industry stacking middlemen on middlemen on terms and technicalities in pursuit of profits, but the app doesn’t do much to make any of that better. E.g. you’re a dynamic app: why not surface FSA/HSA under both medical and tax savings tabs? Why not maintain the history of my past FSA accounts contributions and claims instead of yeeting them in the digital trash on March 31st. I guess virtual health cards and easy to find account numbers are useful - two stars for that, but up your ux game and save messages as drafts don’t drop them. ### 2/5 — Unacceptable user experience / UI *2023-12-17, version 6.13.2* The information architecture of this app is terrible. It is hard to find what you are looking for. Each page is slow to load. You need to login each time you open the app. They have some confusing features like Rightway that complicates the user experience further. It takes 3-5 clicks to find/do anything useful. ### 3/5 — Security? *2023-10-07, version 6.11.0* Apple doesn’t recognize that the password field is a password. I have to manually enter it each time. It’s rather frustrating and makes me concerned that it’s a possible security issue. If Apple doesn’t recognize it as a password it’s probably not taking necessary steps to make sure it secure. ### 1/5 — Why an App? Slimy and gross *2023-09-26, version 6.10.1* Why can’t I just use the website to get my ID cards? There’s no reason besides slimy marketing and data gathering. I hate companies that force you to have their bloat and data skimmers on your phone for basic operations. I will never raise the stars of this review until I am no longer forced to use the app to access my benefits info. ### 4/5 — On the iPhone I can’t see the field to type in my work email *2023-09-01, version 6.9.0* Otherwise, all is well with Sequoia so far! ### 3/5 — Unable to add to apple wallet *2023-06-28, version 6.6.1* Unable to add all ID cards for Medical dental and vision at the same time to Wallet. It only lets one of the 3 to be added at a time ### 4/5 — Helpful, thumbs up *2023-04-21, version 6.3.0* Helpful tool! Nice to have everything in one place ## Most critical reviews (10 lowest-rated) ### 1/5 — Basic functionality broken *2026-08-18, version 9.0.3* Can’t request time off, but there’s an AI chat bot 🙄 ### 1/5 — Unreliable *2026-08-03, version 9.0.2* App has been down for days without repair, yet is the sole way to access insurance cards for all of my employers’ plans. Sequoia has a “contact us” button in the App Store. That button leads to a generic Sequoia website pitching the app with app download links. Truly terrible ### 1/5 — PoS *2026-08-03, version 9.0.2* This app is complete garbage I need my card urgently and it locks me out complete joke of a fing company! ### 1/5 — Awful *2026-07-16, version 9.0.1* Can’t log on and there’s zero customer support when I really need it. A nightmare. ### 1/5 — Interface prevents Benefit Enrollment *2026-05-20, version 8.3.2* The app is fundamentally broken and unusable with no UX to select your plan. ### 1/5 — Unusable on old phone *2026-03-11, version 8.2.5* Can’t get past setting password, confirmation button not on screen because of low resolution and can’t scroll down. ### 1/5 — Broken, broken, broken *2026-02-11, version 8.2.4* Accessing cards is rarely possible. You’ll be sent to a screen that endlessly loads. All the important pages, really, are broken. Communicating with an advocate is difficult through a glitchy text box, as you’re also unable to paste from outside sources. It’s a low empathy app, pure and simple. There have been no known patches to address these issues since I’ve been forced to use the app. ### 1/5 — Sign in troubles *2026-01-28, version 8.2.3* This app is the bane of my existence. My mother wants me to access our insurance information through this app however when I go to sign in it says I do not have an account, and then when I go to create an account it says that I already have an account under the information that I’ve input. Both things cannot be true. Fix it. ### 1/5 — Login broken *2025-12-04, version 8.2.0* Login in for app currently just takes you back to the login screen. No error, no message, no way to get my insurance numbers at the hospital. ### 1/5 — Cannot login *2025-10-26, version 8.1.4* Even after resetting the password it doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Great app overall *2025-11-11, version 8.1.5* One of the best workplace apps I've ever used. Genuinely impressed by the UI and ease of use ### 5/5 — Great app and great access to my healthcare! *2023-05-20, version 6.5.0* I was able to access my ID card, my doctors, and my account balances when and where I needed it. It really came through for me when I got sick. Thank you Sequoia! ### 5/5 — Awesome App *2023-04-21, version 6.3.0* This app is a game changer! The capabilities are incredible and the experience is user friendly and smooth! ### 5/5 — So simple *2023-04-21, version 6.3.0* I am on HSA plan. I love that I can view how much I have paid toward my deductible real time on the app. Knowing this has helped me get the most from my HSA! ### 5/5 — Best Benefits App I have used *2023-04-21, version 6.3.0* With this app I am able to access and manage various different benefits all in 1 app which saves me time and aggravation. And there is continual added functionality. ### 5/5 — So helpful! *2023-04-21, version 6.3.0* I love having my benefits accessible on my phone all the time. It makes using the benefits way easier. I love using the perks like Rightway. I also like knowing it is secure and my information is safe. ### 5/5 — Easy Access to Everything Benefits! *2023-04-17, version 6.3.0* Super easy access to everything I need! The app includes access to my ID Card, benefits information, wellbeing perks, company news, financial apps like 401k + HSA + Financial Planning (Origin). ### 5/5 — New UI *2023-04-14, version 6.3.0* This new UI has been good. App helps with so many different difficult to access information in easy way. Thanks for update ### 5/5 — Very insightful *2023-03-11, version 6.2.0* Love the app and the overall experience with each portion/portal/module! ### 5/5 — Was savior *2022-09-12, version 5.7.2* I had emergency with my back pain and couldn't find doctor in right time with this app got the doctor who was accepting new patient and could secure appointment --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*