# Serialna — Queue Management System

> iPad-based queue management system for businesses with ticket issuing and audio announcements. (iPhone/iPad app by NIPPON STEEL Hitachi Systems Solutions, Inc..)

- Source: https://appshunter.io/ios/app/serialna/id552327991 (this page in markdown: same URL + `.md`)
- Developer: [NIPPON STEEL Hitachi Systems Solutions, Inc.](https://appshunter.io/developer/552327994)
- Category: Business, Productivity
- Price: Free with in-app purchases
- Rating: 3.50/5 from 2 App Store ratings · 6 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 112 MB
- Languages: American English, Arabic, Catalan, Croatian, Czech, Danish, Dutch, Finnish, French (France), German (Germany) and 22 more
- Released: 2012-08-28
- Data updated: 2026-06-01
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/serialna/id552327991/reviews.md

## What is Serialna?

Serialna is easy to use. It only requires iPads and a printer.
It is good for a reception desk at hospitals, pharmacies, restaurant, and many other stores!

■Features■

You only need two iPads, a printer, and a wireless router to use this system,and this is a free application.
- There is a big button for ticket issuing, and the screen structure is also simple and clear.
- Serialna will call the issued ticket numbers by sound guidance.
- Announced numbers will be displayed as a list on the screen.
- You will use the calling iPad to announce the numbers and check the waiting list.
- With autodetection, it is easy to set up the connection between the printer and the iPad.
- Serialna can print out two tickets at the same time for one number.
  You can give one to your customer and hold another one for the management at the reception desk.

■Components■

- One ticket issuing iPad for displaying a ticket issuing button and the ticket numbers.
- More than one calling iPads for managing the ticket number list.
  (Please install Serialna to all using iPads.)
- One printer.
- One wireless router
* iPads will be connected by Wifi and the printer will be connected by Ethernet LAN.

■Supported Printers■

- BIXOLON SRP-F310 
- CITIZEN CT-S651(Choose the one with Ethernet LAN)
- EPSON TM-m30
- EPSON TM-T70-i
- EPSON TM-T88V(Choose the one with Ethernet LAN)
- EPSON TM-T88V-i
- STAR MICRONICS FVP10 series(Choose the one with Ethernet LAN)

* Prepare roll paper of 80 mm width.
* The company names and product names are registered trademarks.

■Request Information on TV（In-App Purchase）■
Using iPad’s TV output function, the request page can be displayed on a large screen TV.
- Price
　$79.99
　
■Call by E-Mail（In-App Purchase）■
Call by E-Mail feature notifies when their turn is approaching by e-mail.

- Price of Subscription 
　$24.99/month
　$233.99/year（Free 3-month trial）

　We will charge to your iTunes account.
　Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
　We will charge you within 24 hours after the end of the current period if you continue to join the service.
　Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication.
　Manage your subscriptions in Account Settings after purchase.
　You will not be able to cancel the subscription once activated. 

- Privacy policy
　　https://www.nhs.co.jp/en/privacy/

- Terms of the service(Japanese Only)
　　https://serialna.com/ja/manual/manuals-eula.html

## Key features

- Ticket issuing via iPad
- Audio announcements for ticket numbers
- Display of waiting list
- Printer integration for dual tickets
- Large screen TV output (in-app purchase)
- Email notifications for approaching turns (subscription)

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Call by E-Mail | $24.99 | per month |
| Call by E-Mail | $239.99 | per year |

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| Request Information on TV | $59.99 | one-time |


## Recent user reviews (6 of 6)

All indexed reviews: https://appshunter.io/ios/app/serialna/id552327991/reviews.md

### 4/5 — 音声案内

*2022-02-09, version 2.4.3*

音声案内最後の項目に「ご案内いたします」を追加おねがいします！

### 5/5 — Very Good

*2018-04-20*

The Serialna is the #1 application! Include call, and more!

### 5/5 — 予約システムに期待

*2013-07-25, version 1.0*

シンプルな画面操作が分かりやすい。再度呼び込みができればもっと良い。予約システムの開発に期待しています。

### 3/5 — 注射、検査、診察の選択の希望

*2013-07-21, version 1.0*

追記あります⬇
注射、検査、診察など診療目的を、患者さんが選んで番号発行出来ると便利だと思います。
患者さんが自分で名前を入力してもらえたら、かなり手間が省けて助かります。
呼び出しで、診察室にお入り下さいとか、処置室にお入り下さいとか選べると助かります。
例えばストリーミング動画配信を簡単に設定出来たりして、混雑状況をweb表示出来ると完璧だと思います。
追記です➡患者さんの自身による名前入力は、ご高齢の方だと、難しいかもですね。

### 2/5 — 希望

*2013-04-14, version 1.0*

患者様が発券するのでなく、受付と診察室にそれぞれおいて患者様管理を目的として使用したいので、任意の番号を打てたら助かります‥

### 2/5 — 希望

*2013-01-09, version 1.0*

要件ごとに発券したいので、1001番、2001番、3001番と分けてできたら最高です。

## Frequently asked questions about Serialna

### What hardware is required to use Serialna?

Serialna requires at least two iPads (one for ticket issuing and one or more for calling/managing) and a compatible printer connected via Ethernet LAN. A wireless router is also necessary for Wi-Fi connectivity.

### How does Serialna handle ticket printing?

Serialna can print two tickets simultaneously for a single number. One ticket is for the customer, and the other is for management at the reception desk.

### What printers are supported by Serialna?

Serialna supports specific models from BIXOLON, CITIZEN, EPSON, and STAR MICRONICS, provided they have Ethernet LAN connectivity. An 80mm width roll paper is required.

### Can Serialna display queue information on a large screen?

Yes, Serialna offers an in-app purchase for $79.99 that enables the request page to be displayed on a large screen TV using the iPad's TV output function.

### How does the 'Call by E-Mail' feature work?

The 'Call by E-Mail' feature, available via subscription, notifies customers via email when their turn is approaching. This subscription costs $24.99 per month or $233.99 per year, with a 3-month free trial.

### What is the subscription model for Serialna's advanced features?

The 'Call by E-Mail' feature is a subscription service. Users can choose a monthly plan at $24.99 or an annual plan at $233.99, which includes a 3-month free trial. Subscriptions auto-renew unless canceled 24 hours prior to the end of the current period.

### Is Serialna available on Android devices?

Based on the provided information, Serialna is designed for iPads and is not indicated to be available on Android devices. It specifically mentions requiring iPads for its operation.

### How often is Serialna updated?

The latest version of Serialna is 4.2.0, and it was last updated on December 23, 2025. This suggests a relatively active development cycle, though specific update frequency is not detailed.

## Version history (last 5 releases)

### 4.2.0 — 2025-12-23

Added iPadOS 26 Support.

### 4.0.0 — 2025-05-23

- Added iPadOS 18 Support.
- Changed “Notice in the sounds” settings.
- Fixed some bugs.

### 3.4.1 — 2024-08-06

- Added iPadOS17 Support.
- The minimum supported iPadOS version has been updated to iPadOS16.
- The "call" screen displays the counter No. in the "Counter" column.
- Moved "Notice in the pop-up" and "Notice in the sounds" to "Setting" in the "call" screen.
- "Notice in the pop-up" and "Notice in the sounds" can be set per request.
- Fixed some bugs.

### 3.1.2 — 2023-06-15

- Fixed a bug that prevented the theme from using.

### 3.1.1 — 2023-05-11

- Fixed a bug that "Call by E-Mail " may not work on iPadOS16.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*