# Serve — user reviews > 210 indexed App Store user reviews of Serve by HI Technology Corp, rated 4.80/5 from 41,784 ratings. - Source: https://appshunter.io/ios/app/serve/id425685843/reviews - App overview in markdown: https://appshunter.io/ios/app/serve/id425685843.md - Rating breakdown: 5★ 37,030 · 4★ 2,507 · 3★ 929 · 2★ 270 · 1★ 1,048 ## What do users think of Serve? Overall sentiment: negative **Pros** - 🚀 Fast direct deposits - 💳 Convenient prepaid card - 👍 Easy to use app - 💰 No fees to load up **Cons** - 🐛 Frequent app crashes and glitches - 📞 Poor customer service - 🚫 Limited functionality compared to a bank account - 💳 Issues with card acceptance at some merchants **Commonly reported bugs** - Login issues and inability to access account - Problems with mobile check deposits and fund transfers - Inconsistent app behavior across devices **Most requested features** - Notifications for deposits and purchases - Ability to easily transfer funds between accounts - Improved mobile app stability and performance ## Newest reviews (10 of 210) ### 3/5 — Great starter banking app *2026-06-26, version 6.37.0* Great app to start learning online banking would just like more transfer options to use a full service bank account ### 4/5 — Fantastic card and they are stopping the service *2026-04-23, version 6.35.0* Not sure what business shuts down a successful card 🤪🤔 ### 1/5 — Serve card *2026-03-31, version 6.34.0* Do not buy this card from the store you going to waste your money they’re not going to register your card. You will have a hard time with customer service disrespectful hung up on me many times nobody can help. I felt like I got robbed with my money. ### 1/5 — Hack *2026-03-29, version 6.34.0* Metro by T-Mobile - SIM Change Protection - a feature to block unauthorized SIM changes, has been removed from your account. If you think this was a mistake, please call 611 or visit metrobyt-mobile.com Port Out Protection - a feature to block unauthorized port-outs, has been removed from your account. If you think this was a mistake, please call 611 or visit metrobyt-mobile.com ### 1/5 — SERVE VISA *2026-03-20, version 6.33.0* Where is the VISA app, this opens the closing American Express app? ### 1/5 — My serve card *2026-02-26, version 6.32.0* I never received my card and with the prepaid card is limited to what you can and can’t withdraw. This card I have had a lot of problems with getting my funds off the card ### 1/5 — Do NOT USE *2026-02-25, version 6.32.0* Representatives are lazy do not like to trouble shoot money is stuck on account due to block that they are not removing ### 1/5 — Worst company to deal with *2026-02-21, version 6.32.0* If I could give the app/company 0 stars I would. Terrible customer service the app is clunky and glitchy and basically unusable trying to get a hold of a person took over a half hour once I did get to a person. They told me to call back in 24 hours because they can’t do a simple task. ### 5/5 — App *2026-02-18, version 6.32.0* A1 ### 5/5 — Best *2026-02-11, version 6.32.0* Ever ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t give these folks your money …. *2026-09-06, version 6.37.0* Loaded some funds to pay a bill on a Sunday couldn’t get in touch with anyone. Online registration, downloaded the app, etc. to no avail. Don’t waste your money & time ### 1/5 — I bought a pay as you go card. It made me register now. I can’t even pay my bill or transfer money *2026-07-30* I bought this pay as you go surf card. It says you can instant activate paid bills and etc. move money to your other account and for some reason it does not let me every time I denies it and then I had to set up an account and it’s saying register the card they’re supposed to send me card that tells me I have a balance on it shows on the same exact account that I registered on and all I have is a literally checking account number and routing number. This is getting very confusing for some reason. I cannot pay my Consumers bill and I cannot move money from this Serve debit Visa that I got from pay as you go from the store and they made me register into an online account and now I need to know how to work to very very confusing and I cannot get a hold of no customer support **Developer response:** We’re sorry to hear you are experiencing issues with your Serve PayGo account. For immediate assistance please call Serve at 1-833-729-9646. As an alternative, if you could please email Mobile@app.serve.com with your contact info, we would be happy to contact you so we can assist you. You have to register your temporary card if you want full account benefits. You can use your temporary card for online or in store purchases until your balance reaches zero. ### 1/5 — Horrible *2026-07-18, version 6.37.0* U have pay for everything they charge u extra if u buy food with card !! Charge u monthly if u using the card the hold month and making transactions!! I don’t recommend anybody to this service !! ### 1/5 — One of the worst cards you could possibly get!! *2026-06-30, version 6.37.0* Don’t put any money in any serve account or card, has been 5 days since I’ve activated my card and still can’t use any of the money in the account, there is zero numbers to call for actual help only AI automated messages, looking to sue these people and shut this whole alleged scam down ### 1/5 — Worst day of my life *2026-06-26, version 6.37.0* I couldn’t make an account even though I already put money on my card. This app is stressing me out. I’ll never ever use this app ever again in my life. ### 1/5 — Why update? *2026-06-07, version 6.37.0* Why spend time updating the app when Amex is doing away with serve? Makes no sense. Edit. 6 7 2026. Card no longer works in wallet on iPhone. What a waste. ### 1/5 — Fees on top of other fees *2026-05-27, version 6.37.0* Unexpected fees for a monthly and on top of that pay fees to load up and bought the card … very unexpected and very not satisfied.. I’ll never deal with again. ### 1/5 — Can’t do anything with my money *2026-05-07, version 6.36.0* The first transaction went well then no more money could be added so I had to use this app and the barcode to add more money, they forced me to put my info for a “personalized card” now I can’t use the first card for anything. I don’t know if the system is down or am I gonna have to wait for the personalized card or what… Can’t shop online, can’t add it to Apple Pay, can’t transfer to App Store, nada. Also no way to get in contact with a human with the phone numbers provided. ### 1/5 — SERVE VISA *2026-04-15, version 6.34.0* Where is the VISA app, this opens the closing American Express app only? The American Express Serve opens but the VISA Serve does not offer an app; you must login each time you need this one, and therefore disrupts bill pay. Update reply: if it’s on American Express, you cannot also have the Visa. It does not work like you are trying to tell me because you cannot use your Visa account while American Express is still open. They have not yet closed completely. ### 1/5 — SERVE VISA *2026-04-03, version 6.34.0* Where is the VISA app, this opens the closing American Express app? ## Most praised reviews (10 highest-rated) ### 5/5 — Shelly *2026-07-27, version 6.37.0* Excellent for now ### 5/5 — Perfect prepaid *2026-05-31, version 6.37.0* Secure , reasonable, reliable ### 5/5 — WHY *2026-05-06, version 6.36.0* This is the best card ever and they’re discontinuing it! I’m going to serve Visa instead of the American Express Hands-down the best card ever ### 5/5 — Love it *2026-05-06, version 6.36.0* Really useful ### 5/5 — It’s been a pleasure! *2026-04-16, version 6.34.0* Thank you for the availability. ### 5/5 — It’s PATHWARD whos On their game *2026-04-15, version 6.34.0* I’ve Dealt With ALL of the Major debit card entities and I’ve noticed that PATHWARD bank is pretty much as good as it gets in THIS area of Financial niche. ### 5/5 — Wonderful App *2026-04-02, version 6.34.0* Going to miss this app they only charged a $1 each month which isn’t bad at all but I switched to Chime seeing how it was similar to this one going to miss this app and the perks that came with it ### 5/5 — Amazing app *2026-03-29, version 6.34.0* This is one of the best apps and useful I have ever used. I cannot imagine what would happen if it goes away ### 5/5 — Acct *2026-02-25, version 6.32.0* Very good and secure ### 5/5 — Sorry You Gotta Go.. *2026-02-23, version 6.32.0* My Go To. It’s been a good ride here with Serve. I have been using this AMX Serve for many moons. Have enjoyed every step of the way. Cannot imagine my day to day without you. I guess I will learn. Thanks All 👋🏽 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*