# Service Café

> McDonald's internal IT service desk management and support application. (iPhone/iPad app by McDonald's Corporation.)

- Source: https://appshunter.io/ios/app/service-cafe/id1087145559 (this page in markdown: same URL + `.md`)
- Developer: [McDonald's Corporation](https://appshunter.io/developer/425684917)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 3 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 41 MB
- Languages: American English, French (France), Hindi, European Spanish
- Released: 2016-04-19
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/service-cafe/id1087145559/reviews.md

## What is Service Café?

This application is created for users of McDonald’s Corporation ServiceCafe IT Service Desk only.  Access is protected by valid credentials.
 
This application offers the following features:
- View list of active tickets including title, description, and status
- View ticket details
- Create new ticket
- Call or chat to service desk personnel
- Request a call back from service desk personnel
- Change password
- Reset password
- Approver tasks
- System dashboard

The application allows optional push notifications containing status updates.

## Key features

- View and manage active tickets
- Create new support tickets
- Contact service desk personnel
- Password change and reset
- Approver tasks
- System dashboard
- Push notifications

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/service-cafe/id1087145559/reviews.md

### 1/5 — Not fully functioning.

*2019-05-18*

Not able to upload/attach photos, please fix it.

## Frequently asked questions about Service Café

### Who can use Service Café?

Service Café is exclusively for users of McDonald’s Corporation ServiceCafe IT Service Desk. Access is protected by valid credentials, meaning only authorized McDonald's employees can use it.

### What kind of tickets can I manage with Service Café?

You can view a list of active tickets, including their title, description, and status. You can also view individual ticket details and create new tickets directly through the application.

### How can I get help if I have an issue?

Service Café allows you to call or chat with service desk personnel directly. You can also request a call back from them if needed.

### Can I reset my password using Service Café?

Yes, the application provides functionality to both change your existing password and reset it if you have forgotten it.

### Does Service Café have ads?

No, Service Café is ad-free. As it is a free application for internal corporate use, it does not display any advertisements.

### What devices does Service Café support?

Service Café is available on iPhone, iPad, and iPod devices. It is designed for mobile access to IT support services.

### How often is Service Café updated?

The latest version of Service Café is 1.2.16, which was last updated on October 10, 2018. While updates have not been frequent recently, the app is functional for its intended purpose.

### What is the age rating for Service Café?

Service Café has an age rating of 4+. This indicates it is suitable for users of all ages, though its functionality is restricted to authorized McDonald's employees.

## Version history (last 5 releases)

### 1.2.16 — 2018-10-10

- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"

### 1.2.15 — 2018-05-06

- Access to Tech Bar functionality through Quick Menu

### 1.2.14 — 2018-01-12

A minor update for tickets submitted from the mobile app.

### 1.2.13 — 2017-10-24

- System Dashboard now shows major incidents assigned to GTS and GES assignment groups
- Defect fixes

### 1.2.12 — 2017-08-16

- Additional service desk numbers
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard

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## More apps by McDonald's Corporation

- [McDonald's Stickers](https://appshunter.io/ios/app/mcdonalds-stickers/id1153864857)
- [McDonald's Events Hub](https://appshunter.io/ios/app/mcdonalds-events-hub/id1278437615)
- [atmcd](https://appshunter.io/ios/app/atmcd/id1417960285)
- [McHire](https://appshunter.io/ios/app/mchire/id1463656242)
- [McD Kitchen Assembly Game](https://appshunter.io/ios/app/mcd-kitchen-assembly-game/id1658144520)

All apps by McDonald's Corporation: https://appshunter.io/developer/425684917

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*