# Service Desk CRM — Service Jobs & CRM > Service Jobs & CRM (iPhone/iPad app by Omer Kose.) - Source: https://appshunter.io/ios/app/service-desk-crm/id6759321447 (this page in markdown: same URL + `.md`) - Developer: [Omer Kose](https://appshunter.io/developer/1768769660) - Category: Productivity, Utilities - Price: Free with in-app purchases - Age rating: 4+ - Requires: iOS 18.6 · 30 MB - Languages: English, Turkish - Released: 2026-02-20 - Data updated: 2026-08-29 - User reviews in markdown: https://appshunter.io/ios/app/service-desk-crm/id6759321447/reviews.md ## What is Service Desk CRM? Service Desk helps repair shops and service teams manage customers, work orders, deliveries, expenses, and daily operations from one organized workspace. Create work orders, assign service types and staff, track delivery status, contact customers, and monitor shop performance without jumping between spreadsheets, notes, and messaging apps. Key features: • Customer management Keep customer names, phone numbers, addresses, tax details, and service history organized in one place. • Work order tracking Create jobs with order numbers, reference or serial numbers, issue descriptions, service types, received dates, delivery dates, warranty status, and fees. • Operations dashboard See open jobs, awaiting delivery items, overdue work, today’s activity, completed jobs, and revenue signals at a glance. • Delivery workflow Mark jobs as completed or delivered, set delivery dates, and keep your team aligned on what needs attention. • Customer communication Quickly contact customers by phone, SMS, or WhatsApp, and send work order updates when a job is created or ready for pickup. • Expense and income tracking Add job expenses, compare fees with costs, and review gross revenue, total expenses, and net income. • Shared shop access Use Firestore sync to keep customer, staff, service, and work order data updated across supported devices for the same shop. • Staff and service setup Define staff members, service categories, currency, delivery defaults, business details, and messaging preferences. Service Desk is built for repair shops, technical services, device service desks, small workshops, and field service teams that need a simple but reliable way to follow every job from intake to delivery. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ ## Pricing and in-app purchases Base price: Free. **Subscriptions** | Subscription | Price | Period | | --- | --- | --- | | ServiceDesk Pro Yearly | $39.99 | per year | ## Version history (last 4 releases) ### 2.2 — 2026-05-20 This update improves the daily service workflow for teams managing customers, jobs, and deliveries. • Tap operation dashboard cards to quickly open related job lists. • View open, awaiting delivery, and overdue jobs without searching month by month. • Improved new work order form sections and localization. • Better Firestore sync behavior for shared shops and multi-device teams. • Fixed navigation behavior when opening jobs from dashboard lists. • General reliability and interface improvements. ### 2.1 — 2026-03-23 Meet our first version, designed to help you manage your business more efficiently and boost customer satisfaction. Here are the key features: Customer Management: Keep all your customer information and service history in one searchable location. Work Order Tracking: Create service records and monitor progress through "Active," "Awaiting Delivery," and "Delivered" statuses. Financial Reporting: Analyze monthly revenue and expenses with intuitive charts to track your business health. Team Management: Grant access to your staff members and collaborate on work orders in real-time. Flexible Customization: Define your own service types and currency settings to match your specific business needs. Instant Notifications: Quickly inform your customers once their service or repair is completed. ### 2 — 2026-03-15 - New shared shop workflow with CloudKit sync across team devices - Redesigned dashboard, jobs, and settings screens - Added a full-screen work order form with searchable customer selection - Added staff assignment, warranty jobs, editable order numbers, and multi-currency support - Improved iPad support, localization, haptics, and sync performance ### 1.0 — 2026-02-20 No release notes. ## Apps similar to Service Desk CRM | App | Rating | Price | Category | | --- | --- | --- | --- | | [Deadline Dash - AI ToDo, Goals](https://appshunter.io/ios/app/deadline-dash-ai-todo-goals/id6473019516) | 4.9 (15) | Free | Productivity | | [MyLifeOS](https://appshunter.io/ios/app/mylifeos/id6748144678) | 5.0 (4) | Free | Productivity | | [Fixi](https://appshunter.io/ios/app/fixi/id6738955372) | — | Free | Productivity | | [Output Messenger](https://appshunter.io/ios/app/output-messenger/id924013474) | 2.5 (71) | Free | Productivity | | [Photo to PDF Converter - iPDF!](https://appshunter.io/ios/app/photo-to-pdf-converter-ipdf/id1596801761) | 4.7 (3) | Free | Productivity | | [NXRadio](https://appshunter.io/ios/app/nxradio/id1404021938) | — | Free | Productivity | ## More apps by Omer Kose - [Portföy Yönetimi](https://appshunter.io/ios/app/portfoy-yonetimi/id6689520992) - [LifeOS - Track Your Life](https://appshunter.io/ios/app/lifeos-track-your-life/id6738305942) - [Morphica: AI Avatar Studio](https://appshunter.io/ios/app/morphica-ai-avatar-studio/id6748068302) - [Easy Clean & Duplicates](https://appshunter.io/ios/app/easy-clean-and-duplicates/id6753230986) - [Lock Pocket](https://appshunter.io/ios/app/lock-pocket/id6755887148) - [Vakit: Ezan & Kıble](https://appshunter.io/ios/app/vakit-ezan-and-kble/id6756647043) All apps by Omer Kose: https://appshunter.io/developer/1768769660 ## Related topics [service desk crm](https://appshunter.io/ios/topics/service-desk-crm) · [service desk](https://appshunter.io/ios/topics/service-desk) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*