# Service Fusion — user reviews > 78 indexed App Store user reviews of Service Fusion by Service Fusion, Inc., rated 4.60/5 from 1,419 ratings. - Source: https://appshunter.io/ios/app/service-fusion/id1042544405/reviews - App overview in markdown: https://appshunter.io/ios/app/service-fusion/id1042544405.md - Rating breakdown: 5★ 1,079 · 4★ 204 · 3★ 64 · 2★ 20 · 1★ 52 ## What do users think of Service Fusion? Overall sentiment: neutral **Pros** - 🚀 Efficient and streamlined - 👍 User-friendly interface - 💡 Helpful features like job status tracking **Cons** - 🐛 Buggy and unreliable app - 🔍 Limited functionality compared to desktop - ⏱️ Slow performance, especially with photos - 📶 Requires strong internet connection, no offline mode **Commonly reported bugs** - Frequent crashes and freezes - Login issues and getting logged out - Inconsistent job status updates - Problems with photo uploads and attachments **Most requested features** - Offline mode with sync capabilities - Customizable dashboards and reporting - Improved photo management and upload - Notifications for job updates and changes ## Newest reviews (19 of 78) ### 4/5 — New feature *2025-10-09, version 1.13.2* Away such as a checkbox or a way to draw a line through parts of the job descriptions when there’s more than one thing that needs to be done so for example, number one you need to replace this and then number two you need to replace that or look at etc. That way if another tech comes behind you, they can see by the notes what’s been done so they don’t have to do a complex teardown sometimes to see before they know just an idea it’s not everybody leaves note ### 2/5 — Pro User *2025-04-03, version 1.12.9* I have tried for one month only. Then, I had to leave due to several reasons. 1. Characters (tittle bars) were too small (no adjustable) on mobile app that made my eyes very tired. 2. All characters were in RED FONTS. That also contributed to my eyes tiredness. 3. Poorly UI - tittle bars were not bold to contrast with others. Thus, it took little time for me to look for the tabs. That were also applied true to “Inventory management features”. The tittle bars were in tiny fonts. It was very hard to read on mobile app. On the other hand, I love 95% of the features. I regret to leave it. I wish they could correct above issues. Then, I will come back. ### 3/5 — Not a bad app *2025-03-07, version 1.12.9* This app works great for the most part. The one thing I wish they would add on a job status option screen they had a cancellation option. ### 3/5 — Lacking simple features despite being years old *2024-12-27, version 1.12.5* I use this app as an audiovisual service technician. I use it to clock in and out daily, which has always been reliable no matter signal quality. Unfortunately, there is no feature to go back and change when I clock in/out when I do forget to. Another simple feature I would really appreciate would be notifications right when my boss assigns me tasks/jobs. Sometimes I check this app in the morning and there is nothing there. Three hours later, there is. Sometimes my managers are so busy, they forget to communicate that. A simple app notification would be great. Theres a cool notes feature per job, but we frequent these locations often. Under info -> customer details, we are able to pull up all old job docs. It would be great if there was a notes tabs so we pull up all previous notes listed without visiting old jobs. That would help us scroll through tips while we revisit these sites. Please add more features! ### 3/5 — Room for improvement *2024-12-02, version 1.12.5* The app overall is ok. My main gripe about the app is that I wish it would notify you when a job has been added. I don’t use the app day to day like our techs so I don’t check it often. Being notified of dispatch adding a job to me would be very beneficial. ### 2/5 — NEEDS MORE DESKTOP FEATURES *2024-11-17, version 1.12.5* The mobile app is very limited. Biggest complaint is no Dark mode for both desktop and mobile. We are in 2024 and don’t like being blinded by the bright white light all the time. Also, in mobile it’s frustrating having to click “more” if I want to keep scrolling for customers. Just show all of them at once! I wish Service fusion was more like Monday . Com ### 2/5 — App is pretty bad *2024-07-01, version 1.12.3* I certainly wish that service fusion in general would be better, but this app is next to useless. For what we pay there should be massive enhancements to everything but especially the app. I haven’t noticed a single upgrade in the multiple years we’ve had this program except the price. It’s just barely more than an app just to say you have an app as part of your software. ### 3/5 — Needs improvement *2024-06-17, version 1.12.2* I’m reading the reviews, I wonder if “you” are? Because my issues with the desktop, and technician, are the same problems I'm having. Start reading, and get fixing. If it takes more than a month to issue a resolution for a bug, then you’re really not worth our time. ### 2/5 — Frustrated *2024-04-05* Been using the app as a tech for about 6months now and it’s been the same since the start of my usage. I’ll be focusing on just the issues I see. Anything after you select the task/site your working on. The app turns super slow, crashes or freezes. It’s a mixture of all that every time for every day I use it for months now. And it can be a brand new task folder created and you’d still get all the issues I mentioned. As a tech, the last thing you want to do after completing a job is to sit down and literally be at the mercy of the app and pray you can get out without having any issues submitting deliverables. The concept is there with the app and it has the tools it needs. It’s just about the execution of it not keeping up to todays standards on high pace efficiency that it’s lacking. ### 2/5 — Keeps closing *2024-03-15, version 1.12.2* Needs and update ……keeps closing when opened ### 3/5 — Really good, but definite room for improvement. *2024-02-05, version 1.12.2* The whole Service Fusion desktop program and mobile app are great, overall. But I’m in a position where I need many of the desktop browser features, while on the road, and it’s just not made for this. There is no Mobile Browser usability to speak of, and the app features are so restricted (even with full permissions) that it’s literally only suitable for the technician to get the job at hand done. Any feature requests or general bug reporting can only be submitted from the desktop browser, making it impossible for the field technician to submit them with an accurate description. For the stereotypical service manager chained to the office, and mindless worker-bee field techs, this is golden. But things can definitely be improved for more adaptability. ### 4/5 — Current review of App *2024-02-01, version 1.12.2* Good app. Works well when I have service. Would be nice to incorporate a offline mode that’ll sync up once I have service again, even if I had to hit a dedicated sync button. ### 2/5 — Problems *2024-01-31, version 1.12.1* With the latest update it does not allow me to take photos from my photo gallery even if I have all the access permissions, now I have to do it one by one. ### 3/5 — i like the app but… *2023-09-26, version 1.12.0* wish there was a widget option for the app to be able to clock in and change job status from your home screen. would be a lot more convenient and help people remember to actually do it ### 1/5 — Just tap app support above and see *2023-07-27, version 1.12.0* Very frustrating app to use Works ok only with great cell signal which is not a reality at different job sites Without GREAT cell service over 4 bars GOOD-LUCK trying to figure out where your next call is I have to drive around for miles till I get a great 5G signal for service fusion to connect Half the time need to drive to the nearest Mcdonalds for wifi just to upload photos into service fusion And its not a phone issue all my other apps work great and even upgraded to a 5G brand new phone hoping that would help. Same issue even with upgraded phone. And same problem across the whole company with all our field technicians ### 1/5 — Not user friendly *2023-07-05, version 1.12.0* This review is coming from a technician’s point of view using the app for close to a year now. My first gripe with the app is how much it lags when trying to change your status of the service call. Even with full coverage and nothing interrupting my signal, it takes forever to load each page or to change status of my service call. Another is that there isn’t an option for push notifications so if anything changes or another job it’s added then I’m let unaware until my boss lets me know or I refresh the jobs page. The navigation is touch and go when it comes to trying to find out where to go for my next call. Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with. ### 1/5 — Why?? *2022-10-28, version 1.10.6* I just don’t under why I have to manually add up my hours. It would be nice to be able to see how many hours I’ve worked in a week as a running total or even a daily total hour would be a basic quality of life update. ### 1/5 — Doesn’t work well *2022-10-04, version 1.10.6* The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar trying to schedule a job I need more information as to where the jobs are so I can schedule accordingly buy zip codes based on their jobs and mine. Just doesn’t give much information without toggling back an forth between screens. My opinion it’s a waste for time. Thought after using for a few months I would update my review. I would and still give the app a zero if I could. It’s cumbersome to use to much toggling around. Calendar is just plain hideous. Cant see any info in the app. Having to scroll down a long list to find the day and see info is a big pain. Forget about using if your in a area without cell/data. Cant get any info. Still have to use paper since you can’t see info like outlook. Using this for scheduling is a massive mistake if your in a rural area. Forget customer service. They have none. One more thing, the app often doesn’t open or freezes. Fusions alway say your phone isn’t up to date. That’s not true. My phone /iPad update as soon as available. That’s just their excuse for a poor product. ### 1/5 — Horrible Reliability *2022-10-04, version 1.10.6* The app and web based servers crash almost daily causing lost productivity and countless hours. They use to be great but as of late are horrible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid *2026-07-14, version 1.13.2* Terrible mobile app, we are switching ### 1/5 — Slow *2026-06-06, version 1.13.2* App is always super slow never saves any of the information that I put in there. The photo section the delete button doesn’t work. This app needs a major update and it needs to be updated regularly. I’m always constantly having issues with it and if you added a feature to wear when you upload something or a piece of information it would save when you have service. cause I don’t always have service in areas. ### 1/5 — Needs serious improvement *2026-03-17, version 1.13.2* We use this app for work its extremely slow to upload pics or basically do anything on . If you really have used this app and your not just some one who has a vested interest in its success writing a phoney glowing review , theres no way you'd rate it anything other than 1 maybe 2 stars . ### 1/5 — Useless when you are out of cell service range *2026-01-23, version 1.13.2* This software is 100% useless when you are out of cell service range. ### 1/5 — Terrible *2025-02-25, version 1.12.9* Service fusion had had the ability to be a good program but it falls short on all accounts. The reporting is terrible and it can’t manage sales tax. Find a different program for your business. ### 1/5 — Current review of App (as of January 2024) *2024-01-30* App is not bad in most cases. I understand it won’t work if I have poor or no signal. Would be nice to have an offline mode that’ll sync when I get good service again. As of the newest update, I could not select “pick from gallery” on my iPhone. I could only select “other” and then upload one single photo at a time. Used to be able to upload 15 photos at a time. Please fix this bug. I asked some of my other coworkers who have said the same thing. Is this a bug or a setting my management has changed for us techs? ### 1/5 — Photos *2023-11-23, version 1.12.0* Are the photos coming out in format? question mark after adding it to the app ### 1/5 — Poor usability *2023-10-04, version 1.12.0* App does not work well. Will not work if you have no service, no off-line mode. Barely works if you have bad service. Will only let you post 15 pictures at a time and takes forever for a them to load, it won’t load them in the background so you have to sit there and wait. Recently, it won’t let me post pictures at all. This app is slow and poorly built. ### 1/5 — Constantly logging me off *2023-09-18, version 1.12.0* Every time I start using it, I need to log in and after a few seconds it kicks me off again. Super annoying ### 1/5 — Does not work well *2023-09-15* This app does not work well for techs out in the field. It is slow, not intuitive, and buggy. Looks like it was built a decade ago with no updates. The developers seem to refuse updating/ fixing the many problems. There are zero functions for admin/ managers. There is no offline function, meaning you can’t even view anything after losing service. Unreliable and frustrating to use. There is a lot of potential in this app but it needs to be better developed and supported. ## Most praised reviews (10 highest-rated) ### 5/5 — Much better than the other service T *2025-02-21, version 1.12.9* Used the other service program for years and fusion is so much easier to use. However, please update with e following options. Please add a correction time in case you forget to clock in or out then the supervisor can approve the change. Please make it so I can upload videos. Other than that it’s a great program ### 5/5 — Owner of PPM Plumbing *2020-08-04, version 1.9.49* Service Fusion have really taken my business to another level my technicians, office receptionist love this system as well as my customers they are so impressed with how they can receive an email of the invoice and pay online at their own convenience especially during this pandemic we are going through this make it so much easier for us to do business with our customers as well . I’m so glad I decided to go with Service Fusion, this system is awesome!***** Charles McClain Master Plumber/owner ### 5/5 — Pretty good *2020-08-04, version 1.9.49* Service fusion is more user-friendly than the other apps I have used ### 5/5 — Great job *2020-08-03, version 1.9.49* This app help me to my jobs and write some information to help make you service more efficient ### 5/5 — Best software *2019-10-13, version 1.9.34* Tried lots of software out there and Service Fusion is the all rounded software for all types of companies From your small to your big corporations Try it .. You have nothing to loose and lots to gain ### 5/5 — Great Work App *2019-10-08, version 1.9.33* Putting expenses, how long you worked for, what you completed and what you haven’t. ### 5/5 — Good sht *2019-09-03, version 1.9.32* Best app on the market for service and repairs. I’ve tried over twenty of them and this beats them by a mile. Not only that but I’ve yet to see it glitch , mess up, or force close even one time . If I could give six starts I would 👍🏼 ### 5/5 — Excellent product & organization *2019-08-31, version 1.9.32* Been using SF for 2 years now dispatching movers all around Portland and keeping track of finances and other important data to help my moving company grow. My life is so much easier managing a fast growing business on the fly. Another plus is that Service Fusion is always trying to advance and implement new features to stay up with the times while also fixing obvious little bugs here and there in their software. Great product and great support! ### 5/5 — Best on the Market! *2019-08-30, version 1.9.32* Best field service management software on the market! Has helped us get ahead of the competition by streamlining and automating tasks such as scheduling, payments, customer communication, and more! AND their white glove customer service is unparalleled! Thank you, Service Fusion! -Beaty Family Lawn Care ### 5/5 — Fusion is easy to use *2019-08-30, version 1.9.32* Love it I’m 48 not a computer guy this is simple tool that works great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*