# Service Management - Intune

> Service Management - Intune (iPhone/iPad app by OpenText.)

- Source: https://appshunter.io/ios/app/service-management-intune/id6608978894 (this page in markdown: same URL + `.md`)
- Developer: [OpenText](https://appshunter.io/developer/415355796)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 26.0 · 62 MB
- Languages: American English, Arabic, Danish, Dutch, French (France), German (Germany), Greek, Hebrew, Italian, Japanese and 9 more
- Released: 2024-09-24
- Data updated: 2026-08-26
- User reviews in markdown: https://appshunter.io/ios/app/service-management-intune/id6608978894/reviews.md

## What is Service Management?

OpenText Service Management gives end users and agents secure mobile access to essential service workflows.

Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.

Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app.

Important:
This Intune-managed app requires Microsoft Intune enrollment and connectivity to OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management website. You may also contact your IT administrator for an activation URL.


## Version history (last 5 releases)

### 26.3.1 — 2026-08-21

Highlights:
OpenText Service Management now supports Oauth 2.0 authentication on iOS, available for tenants running on versions 26.3 or later.
General defect fixes and stability improvements.
 
For detailed information regarding the new release, consult the ESM Mobile App product documentation.

### 26.3 — 2026-07-15

Highlights:
Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests.
Minimum supported OS version updated to iOS 26.
General defect fixes and stability improvements.
 
For detailed information regarding the new release, consult the ESM Mobile App product documentation.

### 26.2.1 — 2026-05-22

Fixing defects and Stability Improvements

### 26.2 — 2026-05-07

Fixing defects and Stability Improvements

### 26.1.2 — 2026-02-19

Fixing defects and Stability Improvements

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All apps by OpenText: https://appshunter.io/developer/415355796

## Related topics

[service management](https://appshunter.io/ios/topics/service-management) · [opentext service management](https://appshunter.io/ios/topics/opentext-service-management) · [egnyte for intune](https://appshunter.io/ios/topics/egnyte-for-intune) · [intune comp](https://appshunter.io/ios/topics/intune-comp)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*