# Service NSW — Digital licences and more

> Official app for accessing NSW government digital licenses and services. (iPhone/iPad app by Service NSW.)

- Source: https://appshunter.io/ios/app/service-nsw/id577283433 (this page in markdown: same URL + `.md`)
- Developer: [Service NSW](https://appshunter.io/developer/1014179350)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.60/5 from 562 App Store ratings · 511 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.5 · 153 MB
- Languages: American English
- Released: 2015-07-20
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/service-nsw/id577283433/reviews.md

## What is Service NSW?

The official Service NSW app, making it easier to access government services. 

Some 5 star reviews:
• “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM  
• “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB 

Access the following digital licences and credentials, with more to come: 
• Driver Licence 
• RSA/RCG Competency Card 
• Working with Children Check 
• Recreational Fishing Licence 
• Boat Driver Licence
• Seniors card
• Trade Licences

Apply for and use vouchers:
• Active and Creative Kids

QR Code Check-in
• Quick, contactless check in
• Point your device camera at a Service NSW QR Code to get started 
• Save your details for a faster check in next time

Useful tools and services:
• Verify a Digital Driver Licence via our licence checker 
• Check or renew a registration 
• Sign into licensed venues
• COVID-19 and Flu information
• Set up for multi-factor authentication

Fines and demerits:
• View and pay your traffic fines 
• View your demerits

Tell us what you think:
• Help us help you! We’re always working on a better, stronger, faster app
• Share what you’d like to see in the app: we use your feedback to continuously improve the app experience

## Key features

- Digital driver license
- QR code check-in
- View and pay fines
- Access competency cards
- Verify digital licenses
- COVID-19 and Flu information

## What do users think of Service NSW?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience
- 🚀 Seamless integration

**Cons**

- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication
- 🐛 Outdated and slow
- 🐛 Inaccurate information

**Commonly reported bugs**

- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications

**Most requested features**

- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services
- Provide better notifications and alerts

## Recent user reviews (10 of 511)

All indexed reviews: https://appshunter.io/ios/app/service-nsw/id577283433/reviews.md

### 5/5 — Very easy to use

*2026-08-27, version 9.33.0*

Great app extremely easy to use

### 3/5 — Updation failed

*2026-08-26, version 9.33.0*

Unable to update new driving license and also not guiding what to do next

### 5/5 — Useless

*2026-08-24, version 9.33.0*

Cannot find anything on this app, keeps sending to wrong addresses

### 1/5 — Photo ID not accepted

*2026-08-21, version 9.33.0*

Why is Photo ID not accepted that was issued by Service NSW in my portal?!!!

### 5/5 — Sam

*2026-08-21, version 9.33.0*

Great app

### 1/5 — Glitchy app

*2026-08-16, version 9.32.0*

Keeps asking for authentication and then produces an error during authenticating

### 1/5 — Cards

*2026-08-15, version 9.32.0*

Can’t add new cards!

### 5/5 — Love it

*2026-08-14, version 9.32.0*

So easy to update address wow , 🤩

### 5/5 — Accessibility

*2026-08-13, version 9.32.0*

I must say this. It is a great experience, how easy to show my digital identity.

### 1/5 — Email

*2026-08-13, version 9.32.0*

Difficult to update email address

## Frequently asked questions about Service NSW

### What does the Service NSW app do?

The Service NSW app provides a secure and convenient way to access various government services and digital credentials. It allows users to store and display digital licenses, apply for vouchers, perform quick QR code check-ins, view and pay fines, and access important health information.

### What digital licenses can I access through the app?

The app supports a range of digital licenses and credentials, including Driver Licence, RSA/RCG Competency Card, Working with Children Check, Recreational Fishing Licence, Boat Driver Licence, Seniors card, and various Trade Licences. More credentials are expected to be added in the future.

### Is the Service NSW app free to use?

Yes, the Service NSW app is completely free to download and use. There are no in-app purchases or advertisements within the application.

### How does the QR code check-in feature work?

The QR code check-in feature allows for quick, contactless entry into venues. Users simply point their device camera at a Service NSW QR Code, and their details are saved for faster check-ins in the future.

### Can I pay fines and view demerits through the app?

Yes, the app allows you to view and pay your traffic fines directly. You can also check your demerit point balance within the application.

## Version history (last 5 releases)

### 9.33.0 — 2026-08-16

Thanks for using the Service NSW Mobile app! We've used your feedback to make these improvements:
• Photo Card can now be removed from the Wallet

### 9.32.0 — 2026-08-03

Thanks for using the Service NSW mobile app! We use your feedback to make regular improvements.

### 9.31.0 — 2026-07-26

Thanks for using the Service NSW mobile app! We use your feedback to make regular improvements.

### 9.30.0 — 2026-07-05

Thanks for using the Service NSW mobile app! We use your feedback to make regular improvements.
• You can now reorder services on the home screen

### 9.29.0 — 2026-06-29

Thanks for using the Service NSW mobile app! We use your feedback to make regular improvements.

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## More apps by Service NSW

- [Service NSW Business Bureau](https://appshunter.io/ios/app/service-nsw-business-bureau/id1541820869)

All apps by Service NSW: https://appshunter.io/developer/1014179350

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*