# Service NSW — user reviews > 508 indexed App Store user reviews of Service NSW by Service NSW, rated 4.60/5 from 562 ratings. - Source: https://appshunter.io/ios/app/service-nsw/id577283433/reviews - App overview in markdown: https://appshunter.io/ios/app/service-nsw/id577283433.md - Rating breakdown: 5★ 470 · 4★ 31 · 3★ 12 · 2★ 5 · 1★ 44 ## What do users think of Service NSW? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient digital credentials - 🚀 Quick rego renewal - 👍 Excellent customer service - 👍 Improving user experience - 🚀 Seamless integration **Cons** - 🐛 Frequent crashes and errors - 🐛 Unreliable data loading - 🐛 Difficult to navigate - 🐛 Inconsistent functionality - 🐛 Buggy multi-factor authentication - 🐛 Outdated and slow - 🐛 Inaccurate information **Commonly reported bugs** - Unable to load personal details - Inconsistent registration display - Trouble adding licenses and credentials - Repeated login issues - Unreliable COVID-19 exposure notifications **Most requested features** - Add search functionality - Improve digital license management - Streamline credential linking process - Enhance COVID-19 check-in features - Integrate with other government services - Provide better notifications and alerts ## Newest reviews (12 of 508) ### 4/5 — Top *2026-08-12, version 9.32.0* Top ### 3/5 — Finding customer identification *2026-08-10, version 9.32.0* Can’t ### 1/5 — Never working properly *2026-07-27, version 9.31.0* There is always an error ### 2/5 — problems with digital wallet *2026-07-27, version 9.31.0* my digital license keeps on disappearing from my wallet ### 3/5 — Sub Par *2026-07-27, version 9.31.0* The app is not completely compatible with iPad. A lot of issues with the screen size. Once you log out it doesn’t log out. Always saying something went wrong trying to access various areas of the app. ### 1/5 — Joey *2026-07-26, version 9.30.0* Not very user friendly…no avenue to challenge fines ### 1/5 — Boat licence *2026-07-25, version 9.30.0* I can’t get my boat licence to work through the app. I’m an oyster farmer and to have my licence available on a device is very convenient for me. ### 2/5 — Service unavailable *2026-07-21, version 9.30.0* It seems that the service is always unavailable ### 1/5 — Not user friendly *2026-07-16, version 9.30.0* Keeps looping . After receiving authentication, and logging in , I keep getting authentication and login message . Not user friendly ### 1/5 — Impossible to use *2026-07-15, version 9.30.0* Could not update my email address kept asking me to use my old email however it doesn’t exists anymore ### 1/5 — Terrible *2026-07-13, version 9.30.0* Used to be fine. Now a disaster. ### 1/5 — Won’t let me add card *2026-07-13, version 9.30.0* Tells me my information is wrong when it is copied as expressed on my card, should be able to add card through photo as is with other government phone apps ## Most critical reviews (10 lowest-rated) ### 1/5 — Photo ID not accepted *2026-08-21, version 9.33.0* Why is Photo ID not accepted that was issued by Service NSW in my portal?!!! ### 1/5 — Glitchy app *2026-08-16, version 9.32.0* Keeps asking for authentication and then produces an error during authenticating ### 1/5 — Cards *2026-08-15, version 9.32.0* Can’t add new cards! ### 1/5 — Email *2026-08-13, version 9.32.0* Difficult to update email address ### 1/5 — Car rego & green slip *2026-08-10, version 9.32.0* Where do I find car rego on NSW app ### 1/5 — Multi factor authentication problem *2026-08-10, version 9.32.0* The multi-factor authentication is preventing me from logging in. I’ve even set up the same two devices that I used when I was able to log in before. ### 1/5 — Two factor authentication *2026-08-09, version 9.32.0* Is dreadful in an otherwise useful app. Change password it logs you put - standard. Log back in and the 2fa kicks in. One option (the others don’t work for me) is to “Use a one-time code in the app”. To do this it takes you to the log in page. So username and password, 2fa, use the app. This takes you to the log in page… did anyone in the development team think about testing this, and then might have spotted the minor flaw? ### 1/5 — Unable to login/authenticate *2026-08-07, version 9.32.0* I’ve uninstalled this app on my android, then on iPhone this app ask for authentication, ask me to confirm on my android. Impossible ### 1/5 — Needs updating asap! *2026-08-06, version 9.32.0* There should be way more digital IDs available by now, especially the NSW Photo ID which has been several years in the making and is still not available. Also, why are these IDs not integrated with Apple’s iPhone digital wallet? ### 1/5 — Confusion *2026-08-03, version 9.32.0* This website is so confusing. All I want to do is renew my license and I cannot find how to do it. Why isn’t something as simple as that easy to do on this website? ## Most praised reviews (10 highest-rated) ### 5/5 — Sam *2026-08-21, version 9.33.0* Great app ### 5/5 — Love it *2026-08-14, version 9.32.0* So easy to update address wow , 🤩 ### 5/5 — Accessibility *2026-08-13, version 9.32.0* I must say this. It is a great experience, how easy to show my digital identity. ### 5/5 — Very good NSW service *2026-08-11, version 9.32.0* I like your service I love it’s ### 5/5 — Nice *2026-08-03, version 9.32.0* Good ### 5/5 — Services *2026-07-30, version 9.31.0* Easy to navigate. A great service. Cheers ### 5/5 — 👍👍👍 *2026-07-19, version 9.30.0* 👍👍👍 ### 5/5 — Gavin *2026-07-19, version 9.30.0* A very user friendly application great work …heaps … ### 5/5 — Adam *2026-07-02, version 9.29.0* It’s quick simple easy to use and has all relevant information in one location ### 5/5 — App is worth downloading *2026-07-01, version 9.29.0* I've been using the Service NSW app for a few years now and it's a probably the easiest app I've ever used. It's a credit to NSW Government tech support to get this app as good as it is. Highly recommend downloading and using it. Ten out of ten --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*