# Service Rating — Customer Satisfaction > Customer satisfaction feedback and analysis tool for businesses. (iPhone/iPad app by EXPANSE TECHNOLOGIES COMPANY LIMITED.) - Source: https://appshunter.io/ios/app/service-rating/id1604705049 (this page in markdown: same URL + `.md`) - Developer: [EXPANSE TECHNOLOGIES COMPANY LIMITED](https://appshunter.io/developer/1604705051) - Category: Business, Utilities - Price: Free with in-app purchases - Rating: 5.00/5 from 1 App Store ratings - Age rating: 4+ - Requires: iOS 12.0 · 61 MB - Languages: English - Released: 2022-01-16 - Data updated: 2026-06-13 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/service-rating/id1604705049/reviews.md ## What is Service Rating? With countless small shops in the world such as barbershops, spas, coffee shops, restaurants... one of the important issues is how to manage the professionalism when serving customers of each employee, especially especially chain stores/companies with many different establishments. Staff attitude, service or other issues... related to people. The owner or manager is very difficult to control. This software was born with the purpose of helping stores/companies to control customer satisfaction with their products and services in a scientific way. Simply, each customer after using the company's service/store after charging just needs to ask the customer for a satisfaction rating. Because customer satisfaction is related to a specific department or specific employee, after a few months of using the owner or manager, through analysis and reporting of the software, it is easy to find problems such as: Why do we lose customers, why are this employee's customers always being negatively evaluated by customers?... Owners or managers of stores/companies through the software, view analytical reports for each store, each object group or each specific employee. It is easy to get the problem of why the customer is lost, why this store, this employee is rated badly by customers. The software can be used when there is no network, when the network returns, the software will synchronize data to the server to avoid data loss. Terms of use: https://www.extech.app/#/terms_of_use_us Privacy Policy: https://www.extech.app/#/privacy_policies_us Do not hesitate to contact us when you need support and cooperation: Website: https://www.extech.app Email: hotro@extech.app ## Key features - Customer satisfaction collection - Employee performance tracking - Service feedback analysis - Offline data synchronization - Detailed reporting - Identify customer loss reasons ## Pricing and in-app purchases Base price: Free. **One-time purchases** | Purchase | Price | Type | | --- | --- | --- | | Buy more 1000 surveys | $11.99 | one-time | | Buy more 10000 surveys | $99.99 | one-time | ## Frequently asked questions about Service Rating ### What is Service Rating used for? Service Rating is designed to help businesses scientifically manage customer satisfaction with their products and services. It allows owners and managers to collect feedback on specific departments or employees to identify issues and improve customer retention. ### How does Service Rating help identify problems? By analyzing customer satisfaction ratings over time, Service Rating's reports help owners pinpoint reasons for customer loss or negative evaluations of specific employees or stores. This data-driven insight facilitates targeted improvements. ### Can Service Rating be used without an internet connection? Yes, the software can be used when there is no network available. Once the network connection is restored, the app will synchronize the data to the server, ensuring no data loss. ### What kind of businesses can benefit from Service Rating? Service Rating is particularly useful for businesses with multiple establishments or many employees, such as barbershops, spas, coffee shops, and restaurants. It helps manage professionalism and service quality across different locations and staff. ### Is Service Rating available on multiple devices? Service Rating is available on iPhone, iPad, and iPod devices, making it accessible for managers and owners on various Apple platforms. ### How often is Service Rating updated? The latest version of Service Rating is 1.0.6+11, and it was last updated on September 25, 2023. This indicates regular maintenance and potential feature additions. ### What is the user sentiment for Service Rating? Based on the provided data, Service Rating has a perfect 5.0-star rating from 1 review, suggesting a highly positive initial user experience. ### Does Service Rating have ads? No, Service Rating does not contain advertisements. The application is free to download and use without any ad interruptions. ## Version history (last 5 releases) ### 1.0.6+11 — 2023-09-25 Fix some minor bugs and update the library to meet iOS 11 and above versions. ### 1.0.5+10 — 2022-04-23 Add the feature to keep the device screen always on, prevent the screen from sleeping while taking the survey. ### 1.0.4+9 — 2022-03-24 1. Fix the display interface more beautiful. 2. Update the user manual in the software to make it easier for users to understand how the software works. ### 1.0.3+8 — 2022-02-16 1. Added Thai language support. 2. Fixed a small bug when adding and removing members of the Shop. 3. Edit survey reports to be easier to understand and clear. And added the ability to view reports with filter conditions by date. ### 1.0.2+7 — 2022-02-08 Fix some bugs on the software: 1. Do not immediately update relevant information when creating a new account or shop. 2. Edit interface display suitable for many different screen sizes. ## Apps similar to Service Rating | App | Rating | Price | Category | | --- | --- | --- | --- | | [HĐND TPHCM](https://appshunter.io/ios/app/hnd-tphcm/id6448275827) | — | Free | Business | | [BFast: Vendor](https://appshunter.io/ios/app/bfast-vendor/id1538758295) | 5.0 (2) | Free | Business | | [AchieveIt Mobile](https://appshunter.io/ios/app/achieveit-mobile/id1018207335) | 5.0 (2) | Free | Business | | [Easy Feedback Kiosk](https://appshunter.io/ios/app/easy-feedback-kiosk/id6475674068) | — | Free | Business | | [Custom Satisfaction Survey](https://appshunter.io/ios/app/custom-satisfaction-survey/id1562642570) | — | Free | Business | | [Great Service](https://appshunter.io/ios/app/great-service/id1585733946) | — | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-13.*