# Service Snap 2.0

> Visual communication tool for vehicle service recommendations in dealerships. (iPhone/iPad app by The Reynolds and Reynolds Company and its affiliates.)

- Source: https://appshunter.io/ios/app/service-snap-20/id1671205630 (this page in markdown: same URL + `.md`)
- Developer: [The Reynolds and Reynolds Company and its affiliates](https://appshunter.io/developer/411454098)
- Category: Business
- Price: Free
- Rating: 1.70/5 from 85 App Store ratings · 29 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 142 MB
- Languages: American English
- Released: 2023-07-19
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/service-snap-20/id1671205630/reviews.md

## What is Service Snap 2.0?

Designed to work with Reynolds Retail Management System, Service Snap 2.0 enhances dealership personnel’s ability to communicate recommended service on a customer’s vehicle. Photos and videos detailing the vehicle condition can be sent to a customer to communicate the need for a repair and why it’s recommended they are done during this service visit. The photos and videos are stored with the repair order and can be referenced at any time. Now, technicians and service advisors can more clearly communicate with customers and keep the service appointment moving quickly.

## Key features

- Communicate recommended service visually
- Send photos and videos of vehicle condition
- Detail repair needs and recommendations
- Store media with repair orders
- Enhance customer communication
- Streamline service appointments

## Recent user reviews (10 of 29)

All indexed reviews: https://appshunter.io/ios/app/service-snap-20/id1671205630/reviews.md

### 1/5 — Horrible

*2026-04-02*

This app make me want to throw my phone at the wall. Constantly glitching, deleting or simply not sending videos. I can’t even imagine how much money this app has cost me. Zero stars.

### 1/5 — No patches or support

*2026-02-27*

R&R is the king of killing a technicians efficiency. No updates or improvements are ever made to the app to help the technicians. Requires your to login for every vehicle that needs an mpi.

### 1/5 — Lame ahh app

*2026-02-24*

You would think my job spends money on ts because it works. Hardly works sometimes rags don’t appear can’t upload deletes images and is straight up trash. Give me a bigger headache than my actual job

### 5/5 — Fast & easy to use

*2026-01-12*

Great app!

### 1/5 — Literally trash in every aspect

*2025-11-12*

Uploads are slow even with the company provided fiber optic WiFi services. Mid video making it will glitch out and I have to start all over again. App asks me to log in every time I need to make a video for a customer car. This app is the worse and makes my job as a flat rate tech more difficult to be efficient. This app is not efficient…

### 2/5 — Thank you for making us not sign in every time and letting it run in the background

*2025-11-04*

Now please please please fix the constant freezing and crashing of the app

### 1/5 — Terrible app

*2025-10-21*

This app is so bad. The camera function is terrible. Sometimes videos do not upload. Absolute garbage.

### 5/5 — Easy to use

*2025-10-07, version 1.7.5*

Takes a minute to upload pictures, very easy and my advisors are selling more

### 1/5 — Poor app design

*2025-10-02*

Constant bugs making taking a video MPI or videos in general an impossible task, app will state error and delete video. Constant sign in is required waisting even more time and resources. Very poor design

### 1/5 — …

*2025-09-23, version 1.7.5*

Do I really have to do the parts department, and the service advisors job now ? What would be next ?

## Frequently asked questions about Service Snap 2.0

### What does Service Snap 2.0 do?

Service Snap 2.0 is designed to help dealership personnel communicate recommended services for a customer's vehicle. It allows users to send photos and videos detailing the vehicle's condition and the necessity of recommended repairs directly to the customer.

### How does this app improve communication with customers?

By enabling the sharing of visual evidence like photos and videos of the vehicle's condition, the app provides a clear and transparent way to explain why certain repairs are recommended. This visual communication can build trust and help customers understand the service needs.

### Is Service Snap 2.0 compatible with other systems?

Yes, Service Snap 2.0 is designed to work with the Reynolds Retail Management System. This integration ensures that the visual information captured is stored directly with the relevant repair order for easy access.

### What are the benefits of using Service Snap 2.0 for technicians and service advisors?

Technicians and service advisors can use this app to communicate more effectively with customers, leading to a better understanding of vehicle needs. It also helps to keep service appointments moving quickly by providing clear, visual explanations for recommended work.

## Version history (last 5 releases)

### 1.7.7 — 2026-08-21

Performance and reliability improvements.

### 1.7.5 — 2025-09-17

Bug fixes & improvements

### 1.7.4 — 2025-09-03

Bug fixes & improvements

### 1.5.25 — 2024-07-05

Bug fixes & improvements

### 1.5.24 — 2024-04-23

Problèmes de compatibilité résolus avec les anciens appareils iOS

## Apps similar to Service Snap 2.0

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [CSMT - Certified Service](https://appshunter.io/ios/app/csmt-certified-service/id665252466) | 4.6 (449) | Free | Business |
| [ReconVision](https://appshunter.io/ios/app/reconvision/id1093477105) | 3.0 (10) | Free | Business |
| [KPA Vera Suite](https://appshunter.io/ios/app/kpa-vera-suite/id1421958302) | 2.5 (33) | Free | Business |
| [Xtime Mobile](https://appshunter.io/ios/app/xtime-mobile/id1386961187) | 1.7 (373) | Free | Business |
| [MyKaarma](https://appshunter.io/ios/app/mykaarma/id1095490436) | 1.8 (722) | Free | Business |
| [RR - Dealer](https://appshunter.io/ios/app/rr-dealer/id1514578930) | 2.6 (37) | Free | Business |

## More apps by The Reynolds and Reynolds Company and its affiliates

- [MyRITS](https://appshunter.io/ios/app/myrits/id715093797)
- [MyRMI](https://appshunter.io/ios/app/myrmi/id1158092638)
- [FOCUS by Reynolds and Reynolds](https://appshunter.io/ios/app/focus-by-reynolds-and-reynolds/id1174533005)
- [Service Snap](https://appshunter.io/ios/app/service-snap/id1195967868)
- [ReverseRisk](https://appshunter.io/ios/app/reverserisk/id1246555710)
- [Axcessa](https://appshunter.io/ios/app/axcessa/id1249318311)

All apps by The Reynolds and Reynolds Company and its affiliates: https://appshunter.io/developer/411454098

## Related topics

[servicesnap](https://appshunter.io/ios/topics/servicesnap) · [reynolds and reynolds](https://appshunter.io/ios/topics/reynolds-and-reynolds) · [reynolds](https://appshunter.io/ios/topics/reynolds) · [bobs goof proof service](https://appshunter.io/ios/topics/bobs-goof-proof-service)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*