# Service Snap > Mobile app for documenting vehicle condition with photos for repair orders. (iPhone/iPad app by Reynolds & Reynolds.) - Source: https://appshunter.io/ios/app/service-snap/id1195967868 (this page in markdown: same URL + `.md`) - Developer: [Reynolds & Reynolds](https://appshunter.io/developer/411454098) - Category: Business, Productivity - Price: Free - Rating: 2.20/5 from 60 App Store ratings · 18 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 22 MB - Languages: English - Released: 2018-01-03 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/service-snap/id1195967868/reviews.md ## What is Service Snap? Service Snap from Reynolds and Reynolds allows dealership personnel to take photos on mobile devices to document vehicle condition. Designed and built as part of Reynolds Retail Management System, Service Snap stores photos with the repair order – allowing you to easily send them to customers to explain necessary repairs. Technicians find repair opportunities, take photos of the specific part or vehicle, and link photos to jobs on the repair order. Advisors may then send this information to the customer to help explain the issue. This transparent communication helps acquire approval faster, streamlining service processes. *Service Snap is only available for ERA-IGNITE and Advanced Service from Reynolds. ## Key features - Mobile photo documentation of vehicle condition - Link photos to specific repair orders - Identify and photograph repair opportunities - Share photos with customers - Streamline service approval process ## Recent user reviews (10 of 18) All indexed reviews: https://appshunter.io/ios/app/service-snap/id1195967868/reviews.md ### 5/5 — <3 *2023-05-17* Love this app, 10/10 ### 3/5 — Crashes *2022-06-15, version 2.1.23* There needs to be an update. The app crashes while taking photos, freezes when trying to select the line for the photo. I have to close the app and reopen to upload more than one photo at a time. It isn't my phone because everyone in the shop is having the same issue. Worked great weeks ago and then overnight it turned into garbage. Please fix this to make our jobs easier and quicker ### 1/5 — This app is it even worth the one star that I’m giving it. *2022-06-02, version 2.1.23* I can never log into the app I consistently have to delete and reinstall the app. Photos and videos take forever to upload freezes all the time. When it works it’s works but not for long. When deleting the app and reinstalling it asks for a verification code. It gives you the option to text or email but nothing ever happens a no code received. Text support isn’t helpful either you are better off using another app/company. ### 1/5 — App does not work *2022-04-19, version 2.1.23* 👎 ### 1/5 — Garbage *2022-03-16, version 2.1.23* This app is a great idea but it does not work. Rey Rey reps will sell the idea to your management. They in turn will pressure you to use it. The app will constantly crash if it loads at all. I’m a flat rate tech so if this app worked but didn’t look pretty I’d give it 5 stars. I’d even give it 5 stars if Reynolds and Reynolds stood by there product and sent me a few bucks every time this product wasted 15 minutes of my time. Fantastic Idea but terrible execution. Please make it better. ### 1/5 — Useless. Does not work. *2021-11-01, version 2.1.17* Customer never receives videos even if you send it directly to them, if they get the link it won’t open for them no matter what phone. App crashes all the time. Would not recommend. ### 1/5 — Garbage *2021-02-11, version 2.1.15* This app is horrible and I have to use it for work this is trash ### 1/5 — Unusable *2021-01-13, version 2.1.15* Fields of entry are completely unresponsive. Can’t sign in. ### 1/5 — I hate this app *2021-01-06, version 2.1.15* Videos, pictures its all a gamble, one minute it works and next it doesn't. It doesn't show, you call and they give you lame excuses and to retake pictures. Its a horrible app. ### 1/5 — Worst app I’ve ever been forced to use *2021-01-04, version 2.1.11* My employer is forcing us to use this garbage app. I’ve deleted and reinstalled it, multiple times. It doesn’t help. The ONE time it worked was when a rep from Reynolds was here, trying to help. Other than that, it’s never been able to upload a photo or video. It is an utter failure. ## Frequently asked questions about Service Snap ### What does Service Snap do? Service Snap allows dealership personnel to take photos on mobile devices to document the condition of vehicles. These photos are stored with the repair order, enabling easy sharing with customers to explain necessary repairs and identify potential issues. ### How does Service Snap help technicians and advisors? Technicians can use the app to find repair opportunities and take photos of specific parts or vehicle issues, linking them directly to jobs on the repair order. Service advisors can then use these photos to communicate effectively with customers, helping to explain the needed repairs and gain faster approval. ### Is Service Snap free to use? Based on the provided information, Service Snap is offered as a free application. There are no mentions of in-app purchases or subscription fees associated with its use. ### What systems is Service Snap compatible with? Service Snap is specifically designed for use with Reynolds and Reynolds' ERA-IGNITE and Advanced Service systems. It is not compatible with other dealership management systems. ### How does Service Snap improve the service process? By providing visual evidence of vehicle conditions and needed repairs, Service Snap enhances transparency in communication with customers. This clarity helps to acquire repair approvals faster, thereby streamlining the overall service process for the dealership. ## Version history (last 5 releases) ### 2.1.38 — 2024-01-02 Minor bug fixes and improvements. ### 2.1.34 — 2023-01-10 Minor bug fixes and improvements. ### 2.1.32 — 2022-10-24 Minor bug fixes and improvements. ### 2.1.28 — 2022-07-12 Minor bug fixes and improvements. ### 2.1.23 — 2021-11-03 Minor bug fixes and improvements. ## Apps similar to Service Snap | App | Rating | Price | Category | | --- | --- | --- | --- | | [MyKaarma](https://appshunter.io/ios/app/mykaarma/id1095490436) | 1.8 (672) | Free | Business | | [Reputation Mobile](https://appshunter.io/ios/app/reputation-mobile/id835333884) | 4.7 (210) | Free | Business | | [ELEAD Service Mobile](https://appshunter.io/ios/app/elead-service-mobile/id1355118378) | 2.8 (16) | Free | Business | | [GotSafety2.0](https://appshunter.io/ios/app/gotsafety20/id1492914835) | 3.5 (15) | Free | Business | | [Text2Drive](https://appshunter.io/ios/app/text2drive/id932495995) | 1.9 (97) | Free | Business | | [LoJack Dealer](https://appshunter.io/ios/app/lojack-dealer/id1177146109) | 4.9 (1,886) | Free | Business | ## More apps by Reynolds & Reynolds - [MyRITS](https://appshunter.io/ios/app/myrits/id715093797) - [MyRMI](https://appshunter.io/ios/app/myrmi/id1158092638) - [FOCUS by Reynolds and Reynolds](https://appshunter.io/ios/app/focus-by-reynolds-and-reynolds/id1174533005) - [ReverseRisk](https://appshunter.io/ios/app/reverserisk/id1246555710) - [Axcessa](https://appshunter.io/ios/app/axcessa/id1249318311) All apps by Reynolds & Reynolds: https://appshunter.io/developer/411454098 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*