# Service Victoria

> Victorian government services portal for residents to manage licenses and registrations. (iPhone/iPad app by Victorian Government.)

- Source: https://appshunter.io/ios/app/service-victoria/id1438062029 (this page in markdown: same URL + `.md`)
- Developer: [Victorian Government](https://appshunter.io/developer/1051170679)
- Category: Utilities
- Price: Free
- Rating: 2.20/5 from 17 App Store ratings · 147 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 82 MB
- Languages: American English
- Released: 2020-12-16
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/service-victoria/id1438062029/reviews.md

## What is Service Victoria?

We’re making it quick and easy for you to get things done with the Victorian government. You can find more than 100 services, including:

• Servo Saver, now with tomorrow’s price cap
• Digital driver license
• Car and boat registration
• Ambulance Victoria memberships
• Working with Children Checks
• Solar rebates
• Fishing licences
• Seniors and veterans' digital cards
• and much more

Tell us what you think: https://service.vic.gov.au/message

## Key features

- Access 100+ government services
- Digital driver license
- Car and boat registration
- Ambulance Victoria memberships
- Working with Children Checks
- Solar rebates
- Fishing licenses

## What do users think of Service Victoria?

Overall sentiment: negative

**Pros**

- 🚀 Accurate fuel price information
- ✅ Easy Working with Children Check renewal
- 👍 Simple check-in process for COVID tracking
- 🎯 Convenient digital wallet functionality
- ⚡ Quick application processing

**Cons**

- 🐛 Login failures and authentication issues
- 📱 Incompatible with older iOS versions (iPhone 7, iOS 15)
- 🔐 Weak security questions with unrealistic assumptions
- ⏱️ Excessive timeouts and session expiration
- 🌐 Relies heavily on web views instead of native app features
- 😤 Poor user experience and unintuitive navigation
- ❌ Missing petrol stations and incomplete data
- 🔄 Circular redirects and broken workflows
- 📧 Verification SMS and email codes not received
- 🔒 Lack of passcode/Face ID protection for sensitive data
- 💔 Digital cards disappear from wallet
- 🚫 Excludes young drivers (P-plate and L-plate holders)
- ⚠️ Forced app-only access (no website alternative)
- 🔍 Cannot add existing memberships (only purchase new ones)

**Commonly reported bugs**

- Login screen fails repeatedly
- Security verification codes not received via SMS or email
- App crashes after updates
- Verification process takes hours instead of 15 minutes
- Repeated security setup prompts despite previous completion
- Password reset questions too difficult
- App stuck after entering email and password
- Keyboard access issues for license expiry date input
- Digital cards not found despite correct details
- License issue/expiry dates showing incorrectly
- Cannot add WWCC or other cards to wallet
- Wallet redirects to purchase page instead of adding existing card
- App directs to web browser in infinite loops
- License expiry validation rejects valid future dates
- Account sync issues between app and website
- Session timeout during applications
- App icon disappears from home screen
- Ambulance membership cannot be added
- Fishing license disappears from wallet
- NDIS application stuck in pending status
- Digital wallet access broken for weeks
- Unexpected technical errors during applications
- App won't accept certain surname formats
- Security code email delays of 10+ minutes
- App requires constant re-login for basic functions

**Most requested features**

- Support for older iOS versions (iOS 15 and below)
- Backward compatibility for older iPhone models
- Apple Watch app support
- Digital driver's license implementation
- Digital Myki card support
- Add multiple family members' certificates to wallet
- Apple Wallet integration for digital cards
- Check-out functionality for venues
- Geofencing for automatic check-out
- Frequent contact/companion storage
- Unlimited companion additions
- Store-and-forward for poor network conditions
- Passcode or Face ID protection for app access
- Support for P-plate and L-plate drivers
- Website alternative to app-only access
- Ability to add existing memberships without repurchasing
- Better security question options
- Multi-factor authentication (MFA) or passkeys
- In-app processing instead of web redirects
- Improved digital ID verification process

## Recent user reviews (10 of 147)

All indexed reviews: https://appshunter.io/ios/app/service-victoria/id1438062029/reviews.md

### 1/5 — Doesn’t work.

*2026-06-14, version 1.55.0*

Servo Saver App. Can’t get it to work. Keeps telling me to download the app. I have. I even deleted the app and reinstalled. No surprise. More govt technology that over promises and under delivers.

### 1/5 — What’s the point?

*2026-06-07, version 1.55.0*

I use this as my primary ID since auspost keypass was retired. But the damn ID isn’t loading. What’s the point of a phone wallet ID if it’s not reliable?! I still have to carry my damn card just in case.

### 3/5 — Logout message says “all data will be lost”

*2026-06-06, version 1.55.0*

As the Logout message says “all data will be lost” which is a bit bizzare ! and implies the need to stay logged in, but you need to setup a PIN. It should also allow Face ID, 
given the Account info contains personal data.

### 1/5 — Poor app

*2026-06-01, version 1.55.0*

Incredibly frustrating app. I tried to create a login to access the rego rebate. But the entire website keeps on crashing, and cannot get through the entire login set up. Each time it crashes, the email address I used to create an account gets blocked. I’ve used up all my email addresses, and still cannot get an account set up.

### 1/5 — Locked out from my self

*2026-06-01, version 1.55.0*

Thank you inauthenticator

### 1/5 — Lies

*2026-06-01, version 1.50.1*

App says my phone is compatible but my phone is too old to upgrade to iOS 16.

Once again the government favour those with plenty of money who can afford new phones.

### 1/5 — hard to login in

*2026-06-01, version 1.55.0*

Tried to login in via the app, as well as website. Both failed. The screen just frozen without any notice.

### 1/5 — Trash

*2026-05-31, version 1.55.0*

Absolute piece of a junk, lets you verify your drivers license and then cancels the verification because you don’t have a second id, idiotic piece of garbage

### 5/5 — Fuel prices

*2026-05-26, version 1.55.0*

Handy to have the fuel comparison information, click on the servo saver at the bottom of the app.

### 5/5 — Great app

*2026-05-21, version 1.55.0*

5/5

## Frequently asked questions about Service Victoria

### What is this app?

This app serves as a central hub for accessing over 100 Victorian government services. It allows residents to manage various aspects of their interactions with government agencies, from licenses and registrations to rebates and memberships.

### What are the key features of the app?

Key features include access to a digital driver's license, car and boat registration management, Ambulance Victoria memberships, Working with Children Checks, solar rebates, fishing licenses, and digital cards for seniors and veterans.

### Is there a cost to use this app?

The app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating it is a free service provided by the Victorian government.

### Who is this app for?

This app is designed for residents of Victoria, Australia, who need a convenient way to access and manage a wide range of government services, including personal identification, vehicle-related services, and various permits and memberships.

### How can I provide feedback on the app?

You can provide feedback on the app by visiting the official Service Victoria website at https://service.vic.gov.au/message. This link allows you to share your thoughts and suggestions directly with the service providers.

## Version history (last 5 releases)

### 1.56.0 — 2026-06-21

Apply quickly and easily to get 20% off your rego in the app. Parents can also get access to the digital Green Book for their child.

### 1.55.0 — 2026-05-10

Servo Saver now helps you spot the highest price in your area and what's unavailable. We've also made new performance improvements and bug fixes for a smoother in-app experience.

### 1.54.1 — 2026-04-09

Find the best fuel prices with our updated Servo Saver feature, now featuring tomorrow's price cap and a filter so you can select your preferred brand. We've also made performance improvements and bug fixes for a smoother in-app experience.

### 1.54.0 — 2026-03-30

Find the best fuel prices with our updated Servo Saver feature, now featuring tomorrow's price cap and a filter so you can select your preferred brand. We've also made performance improvements and bug fixes for a smoother in-app experience.

### 1.53.1 — 2026-03-12

We're making the app easier to use with performance fixes, service and feature updates and bug fixes.

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## More apps by Victorian Government

- [Shearing Training](https://appshunter.io/ios/app/shearing-training/id1533210516)

All apps by Victorian Government: https://appshunter.io/developer/1051170679

## Related topics

[services australia](https://appshunter.io/ios/topics/services-australia) · [government services](https://appshunter.io/ios/topics/government-services) · [victoria](https://appshunter.io/ios/topics/victoria)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*