# ServiceBench

> Mobile app for field technicians to manage and process onsite service jobs efficiently. (iPhone/iPad app by Asurion Services, LLC.)

- Source: https://appshunter.io/ios/app/servicebench/id1401175948 (this page in markdown: same URL + `.md`)
- Developer: [Asurion Services, LLC](https://appshunter.io/developer/555416520)
- Category: Productivity, Business
- Price: Free
- Rating: 2.00/5 from 73 App Store ratings · 45 written reviews indexed
- Age rating: 17+
- Requires: iOS 17.6 · 65 MB
- Languages: American English
- Released: 2021-05-28
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicebench/id1401175948/reviews.md

## What is ServiceBench?

Your Network.  Mobilized.

Power up your technicians.  Armed with the ServiceBench Mobile® app, techs can quickly process onsite jobs with ease. 
 
Full Features Technicians Need.  When using the ServiceBench Mobile® app, your field technicians are empowered with all the required tools to do their job in the most efficient manner all while providing world class customer service.

    No Internet?  No problem.  You can work all your jobs offline, too!
    Guided workflows ensure that tech collects necessary data and provides status updates
    Keep connected to the customer throughout the service experience with notifications, tech tracking and surveys*
    Generate customer invoice and process payment*
    View all jobs, daily schedule and route details
    Turn-by-turn driving directions supported within your favorite mapping app
    View all stored customer contact phone numbers with on-click calling capability
    Search and view service history*
    Attach and name pictures
    Touchless features such as eSignature to promote safety
     
Compatibility Requirements: Mobile app users must have existing log in credentials in the ServiceBench System and must be utilizing service jobs.  For more information visit www.servicebench.com

*May not be available in all regions.

## Key features

- Offline job processing
- Guided data collection workflows
- Customer notifications and tracking
- Invoice generation and payment processing
- Job scheduling and route details
- Turn-by-turn driving directions
- Customer contact and service history access

## Recent user reviews (10 of 45)

All indexed reviews: https://appshunter.io/ios/app/servicebench/id1401175948/reviews.md

### 1/5 — Worst app ever

*2026-06-03, version v26.15.2*

Reinstall it every day to work!!!

### 1/5 — Still not working

*2026-06-03*

I didn’t think this app could get any worse.   But it has.    Having to reinstall it multiple times a week.

**Developer response:** We're sorry to hear you are experiencing issues. AWS was down last week. If you are continuing to have issues, please contact our customer support team at sbsupportfeedback@asurion.com.

### 1/5 — Trash

*2026-05-23, version v26.15.2*

Trash

### 1/5 — Terrible

*2026-05-20*

Awful app, always crash and make you download over and over again

### 1/5 — Crashes all the time

*2026-05-15, version v26.15.2*

Man, every time I open it. Needs to be uninstalled/reinstalled

### 1/5 — Worst app for dispatching

*2026-05-14, version v26.15.2*

This is the worse app I have ever seen I spend more time wasting data to download app ever 5 minutes that complete a 30$ job to buy service fing hate this app.

### 1/5 — Very poorly developed

*2026-05-12, version v26.15.2*

This app crashes constantly and at times I will have to delete the app to get it to load.

### 1/5 — A failure of epic proportions

*2026-04-18*

This app is the most broken, unstable, and buggy piece of software I have ever used. I can’t even log into ServiceBench half of the time without the app getting stuck on the “waiting for authentication” screen.

The issues I have with this app are countless. The barcode scanner is completely broken, the offline mode doesn’t work, and I have to reinstall the app on a daily basis every time it gets stuck.

Asurion should be hiring developers ASAP to fix the many issues that everyone is having with this app. The lack of frequent updates is simply unacceptable.

### 5/5 — Give us a working app

*2026-04-16*

The app crashes on the “please wait authenticating screen” which makes me delete it and redownload it. Please Asurion give us a working app.

### 1/5 — Serious bug fixes needed

*2026-04-11, version v26.9.6*

It’s no surprise that this app has one-star reviews across the board for the past year. The developers refuse to fix serious issues that cause this app to crash and freeze on many devices. The updates are too infrequent and they hardly fix any issues.

## Frequently asked questions about ServiceBench

### What does the ServiceBench Mobile app do?

The ServiceBench Mobile app empowers field technicians to efficiently process onsite jobs. It provides tools for managing daily schedules, collecting necessary data through guided workflows, communicating with customers, generating invoices, and processing payments, all from their mobile device.

### Can I use the app without an internet connection?

Yes, a key feature of the ServiceBench Mobile app is its offline capability. Technicians can work on all their jobs even when there is no internet connection, ensuring productivity regardless of location.

### What are the requirements to use the ServiceBench Mobile app?

To use the ServiceBench Mobile app, users must have existing login credentials for the ServiceBench System and must be actively utilizing service jobs. More information can be found on the ServiceBench website.

### How does the app help with customer service?

The app keeps technicians connected to the customer throughout the service experience. Features include notifications, tech tracking, customer surveys, and the ability to generate invoices and process payments onsite, leading to a more streamlined and professional customer interaction.

### Is the ServiceBench Mobile app free to use?

Based on the provided information, the app is listed as free. However, it requires existing login credentials for the ServiceBench System and is intended for users actively managing service jobs.

## Version history (last 5 releases)

### v26.29.2 — 2026-08-12

This version contains performance improvements and bug fixes.

### v26.25.1 — 2026-06-25

This version contains performance improvements and bug fixes.

### v26.21.5 — 2026-06-04

This version contains performance improvements and bug fixes.

### v26.15.2 — 2026-04-24

This version contains performance improvements and bug fixes.

### v26.15.1 — 2026-04-22

This version contains performance improvements and bug fixes.

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## Related topics

[asurion field](https://appshunter.io/ios/topics/asurion-field)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*