# ServiceBridge — user reviews > 34 indexed App Store user reviews of ServiceBridge by GPS Insight, rated 2.70/5 from 38 ratings. - Source: https://appshunter.io/ios/app/servicebridge/id583639007/reviews - App overview in markdown: https://appshunter.io/ios/app/servicebridge/id583639007.md - Rating breakdown: 5★ 9 · 4★ 5 · 3★ 4 · 2★ 4 · 1★ 16 ## Newest reviews (11 of 34) ### 2/5 — App crashes on boot every time *2024-03-30* How have you not fixed the fact that the app crashes the first time I open it every day. Every day I open it, I’ll kill it, then reopen. I’m not the only one ### 3/5 — iOS 15 not working *2022-05-31* Every time I open the app it Force closes. iPhone XR iOS 15. ### 2/5 — Not like in the most *2021-12-20* The routing in or in with the app is kinda horrendous. And no way to move jobs up or down. ### 2/5 — Could be so much better *2021-06-29* Constantly hangs up and requires a restart often leading to days before pictures are uploaded and an actual sync can take place. Trying to use this app every day on the job and then later at my desk to finalize paperwork has so frustrated me I often do not complete my work on time. The only real fix is to purge the database. Bit beware you could loose data from days past that was not synced ### 2/5 — Frustrating *2019-01-21* Every time you guys update the app to make it run smoother you change something and make something else worse. Please stop. The daily route change is by far the worst. Having to zoom in several times to find a job. It’s ridiculous. Please change it back to how it was ASAP. I use this app daily and it continues to get worse. ### 3/5 — System works well but app drains battery *2018-12-20* We have been using Service Bridge for our business for about a year now and it has had its ups and downs. Over all the system has worked great for our business and they have been updating to help. ### 1/5 — Terrible app *2018-06-27, version 4.10.3* Nothing works and I can’t even sign out. ### 1/5 — App keeps getting worse *2018-06-26, version 4.10.3* We have written numerous reviews about how bad this product is and how every update is just a new batch of problems, we believe that they just do this to us because we complain about the issues they won’t fix. ### 1/5 — Currently not a recommended platform *2018-06-19, version 4.10.2* Seems as if every time a new fix is issued, something else has a problem. Lots and lots of starting over from the main password page, no filters are ever saved any longer than when you are in the app. If you switch screens, expect to start over or go find what you were working on. Concept is good, menu layout is easy. Refreshing to convert estimates over is slow, often times history on customers has issues loading. If some of these issues were truly fixed without effecting something else, the app might function alright, but a lot of time is wasted by starting over constantly and crashing. ### 1/5 — Constantly crashes. *2018-04-13, version 4.8.1* It keeps crashes no after todays update. You open the app and choose a customer then it closes the app for no reason. Cannot do any work on this version. IAA Critter Control ### 1/5 — Not happy *2018-04-13, version 4.8.0* Lots of issues and bugs getting ridiculous and costing money it’s a good concept but it doesn’t work very good you guys need to test stuff before you put it out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Is anyone using this app by choice?? *2025-11-07* Let me run a business through an app that crashes every other minute ### 1/5 — Logs out all the time! *2025-08-19, version 7.7.4* Have to open app every time I use it. ### 1/5 — Crashes on bout every time *2024-09-18* Literally crashes on boot every single day. Not even getting into all the weird usability issues. ### 1/5 — Randy *2024-03-18* App closes right after I log in to my job upon arriving to job. To see anything about the job I have to sit and wait for the app to restart and load everything all over again. Sometimes it does this while I’m trying to actually enter things into it This has been a behavior of this app for 7 years and I can’t be the only person noticing this obnoxious behavior of this app. ### 1/5 — Not working properly *2023-08-10* Can’t delete parts not needed for estimate (swiping left to delete doesn’t work anymore) can’t put zero for quantity please fix asap! ### 1/5 — App problems *2022-12-09, version 7.0.9* The app crashes all the time and it’s very glitchy ### 1/5 — Waste of time…. *2022-01-10* Either wasting my time updating app or checking device activation… spend hours a week just waiting for app to load…. Absolutely annoying…. ### 1/5 — Constant Crashing *2021-09-24* After latest update app constantly crashes, nearly unusable. As much as this company charges this needs to get fixed fast. ### 1/5 — Breaks down with glitches often. Support is spotty. *2019-09-09* Having said that I don’t know what other contractor servicing apps or software would help us … I’m held hostage to using this software for our business. ### 1/5 — What the what! *2018-09-10, version 4.12.3* The new update is constantly updating! It has yet to stop. For as costly as this app is you think it would run smoother. Every time you fix a problem you create two more. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the software *2019-10-02* I have been using Servicebridge for over 1.5 yrs. I will be completely honest, I was not impressed in the beginning. BUT the staff has listened to our wants and complaints. This software has changed my entire business and has given me a huge edge over my competition. I highly recommend Servicebridge. Be patient learning how it all comes together it will pay off for you big time! Fan for life! SERVICEBRIDGE -Please continue to update and lets get this automated texting up and running soon!!! ### 5/5 — Built to Scale *2019-02-25* We have been using ServiceBridge for at least 8 years now. The most important consideration when choosing a field service app is asking the question- Is it capable of scaling ? There are many other apps out there but if you have intentions of growing past a couple of field workers then my advice is to choose right the first time as changes down the line take a significant amount of human resource and learning at a time when you need to focus on the actual business and not back office efficiencies and systems. Constant improvements to an already robust reporting and api interface will allow your business to grow to the next level whilst keeping the back office costs low with the efficiencies that ServiceBridge provides. Desktop and all iOS apps receive a 5 star rating from me. ### 5/5 — Awesome in-field proposal functions *2019-02-15* This program is excellent for service companies that need to propose jobs in the customers home at the time of the inspection. The back end syncing with quickbooks is also great. Any problems we have had over the past two years they have responded to quickly and worked through the issue to continue improving their product. ### 5/5 — Great software *2018-12-21* We are happy we made the switch to this! ### 5/5 — Great for my small business *2018-12-21* I have used ServiceBridge since July 2017. While I had some issues getting up and running, it was largely because I was using a new system and needed to learn the ins and outs of the platform. I love this field service app because I can create, update and close out any work order that has been assigned to my staff in real time. I can view on the job photos while my techs are onsite. I can move jobs from one tech to another very easily when a tech gets delayed and another tech has an opening. The support staff has done well to help me when I have questions. Most of the time I realize I would have found the answer had I perused the Help Center. Bottom line, I made the move from our old system (paper files, stacks of notes, etc) to ServiceBridge and I will never look back. This app has streamlined my Service Coordination! I can use the app and login into the web based platform. Thanks ServiceBridge! ### 5/5 — Great *2018-12-20, version 4.12.8* Great program. Chris Blakistone, CSBE, LLC ### 5/5 — Excellent tool *2017-04-07* This app works for us flawlessly. Tracking jobs and products and services used has saved us an incredible amount of time. Works transparently both online and offline and auto updates when back on internet connection if previously out of range. Easily recommend this solution to anyone in any Trade. ### 4/5 — Please fix to work in dark mode for iPhone *2019-11-05* A good solid app that I have been using for 3 years now. That said, iOS 13 introduced dark mode and I love that. And at first the previous version of ServiceBridge worked with it. The display was still normal, but that was fine; I could use it. Now with the recent update the display is difficult to read and I have to switch out of dark mode to do any work in ServiceBridge. It’s a little bit of a hassle. It’s the only app on my phone, out of dozens, that I have to do that for. If ServiceBridge could just put it back how it was that would be great. Even better if they can get it to actually work in dark mode. ### 4/5 — President *2018-12-21* The program is great if you can get the service technicians to to use it properly. The camera is the best function, “a picture is worth a thousand words”. However, one downside it is very time consuming entering the daily work orders . ### 4/5 — We are thankful for this app *2018-12-20* The Glass Guru of Frisco TX loves ServiceBridge. We have been using ServiceBridge bridge for over two years, and We would be lost without this application for scheduling, tracking orders and work, and taking payments. We would highly recommend ServiceBridge. Why not 5 stars, because there are occasional problems, however they are resolved quickly and to our complete satisfaction. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*