# ServiceChannel Provider — user reviews > 126 indexed App Store user reviews of ServiceChannel Provider by ServiceChannel, rated 1.70/5 from 135 ratings. - Source: https://appshunter.io/ios/app/servicechannel-provider/id1181414929/reviews - App overview in markdown: https://appshunter.io/ios/app/servicechannel-provider/id1181414929.md - Rating breakdown: 5★ 20 · 4★ 3 · 3★ 1 · 2★ 6 · 1★ 105 ## What do users think of ServiceChannel Provider? Overall sentiment: negative **Pros** - 🚀 Lightning-fast load times - 🔒 Robust security features - 👍 User-friendly interface - 📈 Useful functionality **Cons** - 🐛 Frequent crashes and bugs - 🔋 High battery consumption - ⚠️ Unreliable location tracking - 🕰️ Slow and unresponsive - 🤯 Frustrating user experience **Commonly reported bugs** - Login/logout issues - Work order tracking problems - Inconsistent app behavior - Compatibility issues with newer OS versions **Most requested features** - Dark mode option - Improved stability and reliability - Better location tracking accuracy - Streamlined workflow and navigation ## Newest reviews (15 of 126) ### 1/5 — App crashes never works *2025-12-21* New customer and thus far we avoid this app as it never ever works always crashes and now we just use web browser. **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Almost unusable *2025-11-25, version 2511.1* Terrible app. As big as ServiceChannel is you would think they had capable developers. Apparently not. This app is useless. ### 1/5 — Terrible *2025-10-14* This app is horrible. Nothing but issues. Only been able to get it work a couple times. Do not recommend. **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 2/5 — Help me please *2025-10-01* Hello. I need help, please. I'm having trouble punching my work entry. I close the app, delete it from my phone, download it again, and it still won't load. I set up the new work order, but it won't let me. Please help. **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Do not use *2025-08-25* Used this app to do work order vender was upset very misleading submit quote shown to have done work have delete this app and will never use again! **Developer response:** Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Uncomfortable *2025-08-08, version 2507.2* Uncomfortable app that requires location access ### 1/5 — Terrible *2025-07-08, version 2506.2* app never works and Walmart is the worst customer to deal with ### 1/5 — Does not work *2025-05-21* I reinstall this app every few months hoping it has been made functional. Sadly it has only worked a few times, and that years ago. Now it doesn’t allow to accomplish anything. I am tech forward and prefer to work digitally, but in this case I always end up checking in&out by dialing the phone #. **Developer response:** Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Log in *2025-04-24, version 2504.2* Can’t seem to log in on my I phone 16promax Using provider app I can on my laptop top Or on web site Just not on phone Reloaded app Changed password and it immediately says wrong log in info 🤷‍♂️ ### 1/5 — Junk *2025-02-25* I can’t list every single problem with this app, I do not have time. I just wish they could get email alerts when we have problems with app. Like clocking in and out, adding refrigerant and parts to the client parts list. Wish it would disturb this developer with emails when problems come up. **Developer response:** I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Hardly works *2025-02-13, version 2501.2* Doesn’t check in, have to call the number. App deleted. ### 1/5 — Fix your software ! *2025-02-11, version 2501.2* Software for iOS needs attention!!!! ### 1/5 — Worse App Ever *2025-02-06* This app is not user-friendly and frequently displays error codes, leading to wasted time when trying to enter services. It consistently fails to function as expected, making it difficult to complete tasks efficiently. Out of the five apps we are required to use for snow removal services, this is by far the worst. A more reliable and streamlined system is badly needed. **Developer response:** I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Cannot clock-in *2025-01-28, version 2501.1* Can’t clock-in to work orders ### 1/5 — Sc *2025-01-27, version 2501.1* Absolutely stone age app. Not sure how its even considered an app when half the time it doesn't work ## Most critical reviews (10 lowest-rated) ### 1/5 — Nonfunctional nightmare *2026-09-01* My employer requires me to use this to do work orders. Nine times out of 10 it just doesn't work and it gets to the point where I spend so much time trying to get it to work. The only option is to give up be blamed for it and move onto the next job. It's so exhausting and so incredibly frustrating. Anyone having issues with this app needs to document it thoroughly and press the issue all the way up so hopefully something gets done... such a simple service should not be this broken ### 1/5 — Horrible update can’t even paste work orders *2026-08-14* I used to love SC, it was always so simple to just plug and play with multiple vendors but after this UI update, it’s just impossible to enter the tracking number and these are 9 digit long numbers that I do not have written down as I normally don’t need to. **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Search is terrible *2026-08-12* Search by location was supposed to be fixed 8/5 it wasn’t. App has extremely long load times among other issues. It’s fairly user friendly otherwise. Apparently tracks gps location of user when open or not and draining your battery life on device. **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Junk *2026-08-05* Just garbage. Before when we would try to accept a service channel work order from our email it would automatically pull up that specific work order and allow us to check in. Now it brings us to some generic screen where we have to then go back and copy and paste the work order and input it. **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Horrible *2026-07-27* App is clunky and hard to use. There’s no easy way to filter what type of jobs you want to see so you have to keep note of what setting to tick on and off again so you don’t get overwhelmed. Can’t close out jobs if you accidentally forget to clock out after you head home so guess you’ll just be logging time on a repair all night long. Also the interface consistently has glitches where it’ll continue logging time on repairs despite you stopping a repair. **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Could use some work *2026-06-02* The app has a lot of bug issues, like getting stuck in work orders or not working when internet is not strong, which is common in an industrial setting. The app lacks a lot of the features that a conventional CMMS would **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — CIWO function not working *2026-04-01* Certain customers require techs to create a work order when on site. This feature is now no longer working. We have submitted multiple support tickets and have gotten no response **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at contractorsupport@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Yes any thing else *2026-03-03, version 2602.2* Absolute garbage a real battery eater hard to log in really hard to complete and sign out of task ### 1/5 — Does work anymore *2026-02-25* I have to call in because it does except Pin or any information. Tried reinstalling app, but it is just garbage. **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Been using this app for years *2026-01-28* And every single day it gives me the same issues. Not connecting, not completing requests or uploading data, failing to very simple tasks, etc. it’s a constant headache needing near constant maintenance to even function at a mediocre level. **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ## Most praised reviews (10 highest-rated) ### 5/5 — Manager *2026-09-03* Easy to keep jobs on track and navigate. Suggest going through the service channel university online, very helpful. ### 5/5 — Gets the job done *2026-08-13* Helps our team streamline work orders ### 5/5 — Solid app *2020-02-14, version 2001.1* Easy to navigate and we use this hundreds of times a month. ### 5/5 — Excellent *2020-01-11, version 1912.1* Great application to do my work orders ### 5/5 — Works very well *2019-07-12, version 1907.1* We use this app hundreds of times a month. Works almost flawlessly. The only other review mentions he has an STD . If you have sweaty hands or you are having others handle your phone, l suggest that you wipe your down regularly. 😂 ### 5/5 — Technician App *2019-03-22, version 1903.2* A great app for technicians to quickly track time on site and efficiently communicate service resolution. ### 4/5 — Still having issues *2025-02-09* Just happened to me today where I clocked into job and then I went to clock out the timer was gone. Then randomly it showed back up and obviously it says I’ve been clocked in for 10hrs to the job. **Developer response:** I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 3/5 — Getting better but needs improvement *2025-11-20* Everything is great except for the latest update that introduces iOS 26 toggles. These toggles are misplaced, such as when you press “more” on a ticket, they move the selections way up the screen, not near the button. Apart from that, everything is fine. However, I kindly request that you revert to the ability to clock in a ticket after creating it. I’ve encountered the prompt twice after creating a ticket, only to have it disappear. As an in-house maintenance feature, it was a significant advantage to be able to clock in immediately after creating the ticket, rather than having to search for it again. Please bring back this feature **Developer response:** Hi Ethan, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 3/5 — Good but could be better *2025-04-05* All is okay but when making a ticket on this app with photos, it will say that it’s failed or the photos won’t load but if you go back it will show up with the photos and ticket. Just needs some bug improvements all over especially when checking in a ticket it won’t load unless you refresh the screen. **Developer response:** Hi Ethan, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 3/5 — Text being changed to little symbols instead *2024-02-29* Can’t type certain words without little symbols substituting. I try typing “keypad” and I get a literal key and a pad. Tried everything I could find about this happening on an iPhone but I can’t make it stop. Only happens when using this app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*