# ServiceChannel > Mobile platform for creating, managing, and auditing work orders and site inspections. (iPhone/iPad app by ServiceChannel.) - Source: https://appshunter.io/ios/app/servicechannel/id880643250 (this page in markdown: same URL + `.md`) - Developer: [ServiceChannel](https://appshunter.io/developer/392276306) - Category: Business, Productivity - Price: Free - Rating: 4.70/5 from 749 App Store ratings · 46 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 97 MB - Languages: American English, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany), Greek, Hungarian and 15 more - Released: 2014-05-28 - Data updated: 2026-08-26 - Monetization: freemium - User reviews in markdown: https://appshunter.io/ios/app/servicechannel/id880643250/reviews.md ## What is ServiceChannel? Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license. ## Key features - Create, search, and edit work orders - Proposal review and actions - On-site inspections with Site Audit Manager - Search work orders by various criteria - Filter work orders by status - Edit work order details including status, priority, and schedule - Capture facility condition and submit work orders on-site ## What do users think of ServiceChannel? Overall sentiment: negative **Pros** - 📱 Mobile work order creation from anywhere - 📸 Easy photo upload functionality - 🎨 Visually appealing interface design - ⚡ Fast ticket opening and status checking - ✏️ Ability to edit and reassign work orders **Cons** - 🐛 Frequent app crashes and freezes - 🔐 Persistent login issues and authentication failures - ⏱️ Slow performance and loading times - 📍 Mandatory location tracking requirement - 🔍 Poor work order filtering and search functionality - 📸 Photo upload delays and failures - ⚠️ App features lag behind web platform - 🔋 Excessive battery drain - 💻 Desktop version still required for full functionality - 🚫 Inability to remove app after installation **Commonly reported bugs** - App crashes when opening service tickets - App crashes when using camera outside app - Login required repeatedly despite recent authentication - Unable to upload pictures in work order creation - App sticks on 'logging in' screen - Invalid PIN error messages - No issue list available error - No provider found error after updates - Unsupported URL error code - App gets stuck on location selection - Description dialogue box causes app closure - Missing tracked orders in app and on PC **Most requested features** - Work order filters matching web platform - Quick view option for work orders - Feedback section for completed work - iPad-optimized version - Remember login option - Ability to disable location tracking requirement - Streamlined invoice submission process - Improved photo loading speed ## Recent user reviews (10 of 46) All indexed reviews: https://appshunter.io/ios/app/servicechannel/id880643250/reviews.md ### 1/5 — Audry *2026-08-04, version 2607.2* App for reviewing wo has minimal search have to go to desktop to find anything ### 1/5 — Not User Friendly *2026-01-30, version 2601.1* Missing lots of tracking orders in app and on PC hard to find unless you are very specific with tracking number I lost an invoice in system almost a year old. ### 1/5 — Sax *2025-12-08, version 2511.2* This app is several updates and modifications behind the web based platform. If anything it should mirror the users filters that are already set in place and it doesn’t. Several issues finding work orders as well. I’ve given up..UGH! ### 1/5 — Not Good *2025-11-03, version 2510.1* Slow, crashes, takes a long time to upload photos. ### 1/5 — Don’t use *2025-08-25, version 2508.1* Down load this to work a work order it was a huge mistake vender was mislead about work done do not recommend this app at all! ### 1/5 — Poor design and UI *2025-07-16, version 2506.2* Poor design and user interface. Impossible to use for contractors and customers ### 1/5 — Login fail attempts *2025-02-25* Login problems **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Location tracking *2025-01-12, version 2412.2* The app runs smoothly for the most part but they made it so that you cannot use the app anymore without sharing your location with them even though it wasn’t required a few months ago, seems kinda fishy ### 2/5 — Filtering WOs is Lacking *2024-12-22, version 2412.2* It’s nice to have this app but the work order filter should match what it has on the actual website ### 1/5 — Ruined a good thing *2024-01-14, version 2401.1.1* Why did you ruin the app by requiring location services to be on in order to enter a work order? The app in now useless to me as I will not be giving you my location. The work order is for a building I work at. It doesn’t matter where I am. ## Frequently asked questions about ServiceChannel ### What does ServiceChannel do? ServiceChannel is a mobile application designed for creating, searching, and editing work orders from any location. It also facilitates proposal review and on-site inspections through its Site Audit Manager feature, helping to streamline facility management and capture actionable intelligence. ### What are the key features of ServiceChannel? Key features include the ability to create and manage work orders, search by tracking number, work order number, or PO number, filter by status, and edit details like priority and schedule date. It also offers proposal review and on-site inspections with the Site Audit Manager for capturing facility condition. ### Is ServiceChannel free to use? The core functionality for managing work orders and proposals is available. However, the Site Audit Manager feature requires an additional license, suggesting a freemium model where certain advanced features are paid. ### What kind of devices is ServiceChannel compatible with? The description implies mobile usage, indicating compatibility with smartphones and tablets that can run mobile applications. Specific operating system requirements are not detailed but it is designed for on-the-go access. ### How can ServiceChannel help with site inspections? The Site Audit Manager feature allows for rapid, on-site capture of facility and equipment condition. It supports cross-audit decision-making, in-audit submission of work orders, and can be used for various audits like safety, loss prevention, and construction punch lists without requiring extensive auditor training. ## Version history (last 5 releases) ### 2608.1 — 2026-08-13 No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned! ### 2607.2 — 2026-07-23 FIXED - Fixed an issue where the work order age in the work order list view displayed only "months ago" without the numeric value (e.g., "months ago" instead of "2 months ago"). ### 2606.2 — 2026-06-26 FIXED - On the proposals details screen, the TOTAL w/ TAX field displayed the total cost as zero (0.00) instead of the actual sum of all cost line items. We've fixed the calculation issue. The TOTAL w/ TAX field now correctly reflects the sum of all cost line items. - The asset area information (physical/serving) was not included in the work order description if the work order was created in the SC Mobile app. We've fixed it. Asset area information is now correctly included in the work order description. ### 2606.1 — 2026-06-10 No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned! ### 2605.1 — 2026-05-27 No visible changes for this version. We are currently working on new features that are going live down the road. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*