# ServiceChannel — user reviews > 46 indexed App Store user reviews of ServiceChannel by ServiceChannel, rated 4.70/5 from 770 ratings. - Source: https://appshunter.io/ios/app/servicechannel/id880643250/reviews - App overview in markdown: https://appshunter.io/ios/app/servicechannel/id880643250.md - Rating breakdown: 5★ 672 · 4★ 40 · 3★ 16 · 2★ 6 · 1★ 36 ## What do users think of ServiceChannel? Overall sentiment: negative **Pros** - 📱 Mobile work order creation from anywhere - 📸 Easy photo upload functionality - 🎨 Visually appealing interface design - ⚡ Fast ticket opening and status checking - ✏️ Ability to edit and reassign work orders **Cons** - 🐛 Frequent app crashes and freezes - 🔐 Persistent login issues and authentication failures - ⏱️ Slow performance and loading times - 📍 Mandatory location tracking requirement - 🔍 Poor work order filtering and search functionality - 📸 Photo upload delays and failures - ⚠️ App features lag behind web platform - 🔋 Excessive battery drain - 💻 Desktop version still required for full functionality - 🚫 Inability to remove app after installation **Commonly reported bugs** - App crashes when opening service tickets - App crashes when using camera outside app - Login required repeatedly despite recent authentication - Unable to upload pictures in work order creation - App sticks on 'logging in' screen - Invalid PIN error messages - No issue list available error - No provider found error after updates - Unsupported URL error code - App gets stuck on location selection - Description dialogue box causes app closure - Missing tracked orders in app and on PC **Most requested features** - Work order filters matching web platform - Quick view option for work orders - Feedback section for completed work - iPad-optimized version - Remember login option - Ability to disable location tracking requirement - Streamlined invoice submission process - Improved photo loading speed ## Newest reviews (18 of 46) ### 2/5 — Filtering WOs is Lacking *2024-12-22* It’s nice to have this app but the work order filter should match what it has on the actual website **Developer response:** Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — A joke *2023-10-06, version 2310.1* This App never works. I’ve not been able to login in for months. This company is a joke. I’m forced to use their service which I don’t want to. Anytime you call they can’t resolve anything. Can’t wait till the day I never have to deal with them. ### 1/5 — Terrible, Not user friendly at all *2023-09-29* The full website is much better than the App. The APPs entire interface is bad. Where is quick view? Why is it so hard to look at work orders? Please reformat all pages of this APP. ### 1/5 — A service providers nightmare *2023-09-24* SC charges contractors whose customers utilize this app. It’s a nightmare to use and prevents you from submitting an invoice the day work was completed. If location does not confirm work same day, you are forced to date your invoice invoice the day of confirmation or auto escalates. This system makes paperwork triple as techs have to write up invoice, then check out on app and then office has to input invoice. A real nightmare! ### 1/5 — App Crashes *2023-09-18, version 2309.1.1* When you go into the description dialogue box the app closes. ### 1/5 — JUNK *2023-05-27, version 2305.1* Absolutely Junk ### 1/5 — CrApp *2023-04-24, version 2304.2* I don’t understand how big businesses’ use this app and SC to get work done. It’s supposed to help increase productivity, communication and record keeping, but recently it constantly drops my access making me have to go to a desktop PC and regenerate a mobile access code. It seemed to work ok before, but since the start of 2023 it has turned into useless time wasting garbage and I have to constantly get on their website and chat with them about fixing it. Really shouldn’t take this long. Time is money! If you’re in the market for an app and service that will make your business more effective, search elsewhere! ### 1/5 — Constant issues *2023-04-18, version 2304.1* Constant issues with the app, new updates rolled out create new issues. I use it daily and waste tons of time trying to get things to load when submitting work orders. ### 2/5 — Picture loading *2023-01-20* Since the latest update I have been experiencing the following issues. 1. Taking too long to load pictures. 2. App crashes when using camera outside of app. 3. Huge battery drain on phone. ### 1/5 — Unable to upload pictures *2023-01-10* The whole point of the app is to be able to upload pictures when I create a work order. Not only can I NOT upload pictures but I can’t create a work order because I can’t get pass the “upload pictures” section when creating a work order. Useless. Also it worked before a previous update. Most recent update did not fix. ### 2/5 — Log in *2022-10-22, version 2210.2.1* Why am I being asked to log in almost every time work orders are opened through the “view work order” link in emailed work order notifications, and almost every time I open the app manually? I have to quit the app and try again, it usually works the second time. Wait times have increased quite a bit in this and the provider app as well. I spend more time fumbling with SC than the time it takes me to complete most of the repairs I am tasked to do. ### 1/5 — The future of WOs *2022-04-20, version 2204.2* Unbelievable that this is the future of Work Orders. This app won’t even let you login continuously. ### 1/5 — Joke *2022-01-31, version 2201.3.1* This app is a joke ### 1/5 — Terrible platform. Our company. We’ve lost thousands and thousands of dollars *2021-02-19* You’d be better off not associating with this platform, If you’re a owner operator business person. If you are a corporate employee and like playing on the computer punching buttons, and don’t mind taking a five minute job and turning it into a five hour job, this is perfect for you. ### 1/5 — Junk! *2020-12-29, version 2012.2* Junk! Slow and half the time it doesn’t work! Divisions maintenance group uses it and them as a company is a joke. ### 1/5 — SMH *2020-11-02, version 2010.2* Sad. Just sad. ### 1/5 — This APP is Horrible & SC entire system is worth $0 *2020-03-18* Still needs BIG BIG improvements. It would be great if as owners we can do everything on this app as we are doing on our PC. For now this app is waist off time for higher up personnel in our company. PC still needed. Also Service Channel system is not for daily Check In/Out of employee that do work at the same location 365 days per year. Service Channel will SWOMP YOU with 365 Work Orders codes/numbers per year for your employee to enter each day. It’s a complete JOKE!!!!!! YES that employee that works in the same location every single day needs to waist his time entering different WO# each day. Plus when your using a phone from that location it will take you 2-3 min to Check In/Out going through all the stupid promos etc...... NO THANKS SC ### 1/5 — Bad update? *2019-10-01* I use this app on nearly a daily basis/ multiple time a day. Today when I get partially through entering a new work order I keep getting an error message reading “ no issue list is available, please load it through issue list converter.” These are generally open ended items that I hit “next” for when it says: “other-describe problem in detail.” Then on the next page I do just that for our maintenance dispatch manager. Now it won’t let me past the error message and renders this app absolutely useless to me in the field. Please fix what was formerly (as of yesterday) not broken... ## Most critical reviews (10 lowest-rated) ### 1/5 — Audry *2026-08-04* App for reviewing wo has minimal search have to go to desktop to find anything **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Not User Friendly *2026-01-30* Missing lots of tracking orders in app and on PC hard to find unless you are very specific with tracking number I lost an invoice in system almost a year old. **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Sax *2025-12-08* This app is several updates and modifications behind the web based platform. If anything it should mirror the users filters that are already set in place and it doesn’t. Several issues finding work orders as well. I’ve given up..UGH! **Developer response:** Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to enter a request to our engineers for this issue. ### 1/5 — Not Good *2025-11-03, version 2510.1* Slow, crashes, takes a long time to upload photos. ### 1/5 — Don’t use *2025-08-25* Down load this to work a work order it was a huge mistake vender was mislead about work done do not recommend this app at all! **Developer response:** Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Poor design and UI *2025-07-16* Poor design and user interface. Impossible to use for contractors and customers **Developer response:** Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved. ### 1/5 — Login fail attempts *2025-02-25* Login problems **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Location tracking *2025-01-12* The app runs smoothly for the most part but they made it so that you cannot use the app anymore without sharing your location with them even though it wasn’t required a few months ago, seems kinda fishy **Developer response:** Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved. ### 1/5 — Ruined a good thing *2024-01-15* Why did you ruin the app by requiring location services to be on in order to enter a work order? The app in now useless to me as I will not be giving you my location. The work order is for a building I work at. It doesn’t matter where I am. ### 1/5 — Glitches, bugs, and slow *2023-10-08, version 2310.1* When trying to open a service ticket , app crashes and refreshes to main screen of app. ## Most praised reviews (10 highest-rated) ### 5/5 — Working well *2018-03-19, version 2.8.3* Does what I need ### 5/5 — Best Facilities Management Mobile App on the Market *2015-08-14, version 2.1.2* Best Facilities Management Mobile App on the Market!!! ### 5/5 — Great app! *2015-08-14* I love this app. I can create work orders from anywhere now. I can also edit & reassign. The visuals are awesome, one of the best looking apps I've seen in a while. ### 5/5 — Great extension to desktop version *2015-08-13* Really easy to use, looks great. Much easier access to our work orders whenever I want. ### 5/5 — beautiful interface *2015-08-13, version 2.1* The new look is sleak ### 4/5 — Almost 5 stars *2018-10-24, version 2.9.8* Needs a spot to leave feedback on work completed. ### 4/5 — Good app *2015-08-14* This is a good app for putting in work orders without being tied to a laptop. Can take pictures of issues while putting in wo easily. Current bug fixes will help with stability. ### 3/5 — Remember Login - No longer available? *2021-10-25* iPhone user, remember login no longer available makes it harder to use on the go, and harder to answer items while away. ### 3/5 — Unsupported URL error code NOT RESOLVED! *2020-08-23, version 2007.2.1* Hi, I see in your version history you said the “unsupported URL” error code is fixed. It indeed is not... various managers at my company are still having the same issue despite deleting and reinstalling the app. Please fix this!!!! Other than this issue, this app is generally awesome! So nice to have these tools at our hands to get on the spot support as needed to run our store. ### 3/5 — Decent but could use some work *2015-06-19* The app is great but had login issues the two times I tried using it today. Had to close the app and reopen, then it worked fine. Uploading pictures was easy, opening a ticket was fast, and checking the status of open tickets was excellent. Should build an iPad app for retail stores that use those on their floor. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*