# ServiceDesk Plus \| Cloud — Your pocket-sized service desk

> Mobile service desk for managing requests, tasks, and approvals across departments. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business
- Price: Free
- Rating: 4.40/5 from 215 App Store ratings · 68 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 221 MB
- Languages: American English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Hebrew and 16 more
- Released: 2012-02-09
- Data updated: 2026-08-15
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews.md

## What is ServiceDesk Plus | Cloud?

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. 

With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

Discover the key features that can transform your service experience
	
● Multiple instance management: Switch effortlessly between service desk instances and access different modules. 
● Request management: Create, edit, and manage incident and service requests with ease.
● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. 
● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
● Change management: Filter, sort, search, and take action on change requests. 
● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

## Key features

- Request management
- Task management
- Approval management
- Real-time notifications
- Dynamic dashboard
- Asset management
- AI-powered smart assistant

## What do users think of ServiceDesk Plus | Cloud?

Overall sentiment: negative

**Pros**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**Cons**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality
- 🐛 Inconsistent performance between iOS and Android
- 🐛 Not supporting MSP instances
- 🐛 UI issues (landscape mode, scrolling)
- 🐛 Attachment feature not working
- 🐛 Cannot access Requests module after update
- 🐛 Session terminated errors

**Commonly reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module
- Session terminated error
- Template selection field unavailable
- Attachment feature not working
- App crashes when trying to review conversations
- Signature not inserted correctly
- Hard to find last reply
- Ticket update issues
- App crashes when managing assets
- Unable to sort or filter properly
- No ability to create or modify filter views
- Losing functionality/cannot see descriptions
- App crashes on iOS 15.3.1
- Logging issues when creating new jobs
- App crashes after update claiming to fix crashes
- Unable to pull down to refresh
- iPad app does not work in landscape mode
- App defaults to all request queue on launch
- Useless in 'night mode'
- No landscape mode
- Version 6.0 crashes frequently
- Not working with iOS 15.1
- App opens to an error on iOS15
- App requires too much data access
- App crashes when clicking check mark
- Cannot open latest release
- App crashes every time after first use on iPad
- App closes when editing a ticket
- Cannot get ticket information properly displayed
- App crashes when trying to sign in
- App crashes when adding notes or looking at requests
- App does not load
- App lags then crashes
- App opens to a blank page
- App shows white screen after notification
- App shows unread ticket notifications that aren't there
- Login attempts spin endlessly
- Latest update broke the app (crashes on settings)
- App unexpectedly quits when saving assets on iPhone
- Verification email not sent for login
- Badges for new tickets do not clear
- Screen doesn't automatically scroll down when typing replies
- Only shows last message in conversations
- App crashes all the time with local installation
- New tickets assigned randomly
- Cannot login to local installation
- On-premise installations not supported

**Most requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations
- Improved sorting and search functionality
- Ability to feed default required fields
- Ability to assign technicians/departments when creating tickets

## Recent user reviews (10 of 68)

All indexed reviews: https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews.md

### 3/5 — Needs fixing

*2026-05-01*

Crashes a lot

### 3/5 — Difficult to use

*2025-05-27*

The app is complicated and difficult to find basic information. Just finding original ticket details is a pain. It shows latest conversations but have to go to properties to find original ticket details.

### 3/5 — MSP Instance no longer supported

*2025-04-22*

My company runs an MSP and we use ServiceDesk Plus MSP Cloud. We were able to use this app to respond and update requests for our customers until about a month ago. Now we get a message saying MSP is not supported by the app. When we contacted support we were told they are working on a separate app for MSP. Not sure why you would when this app worked until recently.

### 1/5 — Broken

*2025-04-14, version 7.10.1*

This software doesn’t allow login, just restarts login again...shame, on desktop runs ok.

You cant access the Requests module in the app since the update

“Your session was terminated”

### 3/5 — Template

*2025-01-03, version 7.7.4*

We cannot reach the template selection field upon editing can you correct the bug ??

### 4/5 — SD in your pocket!

*2024-04-10*

I still wish the app would let me convert ticket types between incident and request; if it’s in there I have no idea where to find it

**Developer response:** "Sorry for the inconvenience caused. This issue has been fixed in v6.0.2 (https://apps.apple.com/in/app/sdp-on-demand/id496792710).
 Please write to us at 
"sdp-on­de­­­mand-sup­­­port@man­ageengine.­­­com" or 
"mem­o­­­bile-sup­­­port@zo­ho­­­cor­p.­­­com" for any further clarification.

### 1/5 — App does not let you sign in

*2023-08-15, version 7.0*

Trying to sign in via Microsoft which works perfectly on desktop trying to do the exact same thing on the app I get stuck in a sign in loop

### 2/5 — The app clashes soon after the activation

*2023-06-20*

Please fix this bug so that I can actually use the app!

**Developer response:** Sorry for the inconvenience caused. Please send the issue in detail with screen recording to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.

### 1/5 — App crashes all the time

*2023-05-31, version 6.9*

I attempt to review the conversations and the app crashes. 

Please bring back the web version until this app is better

### 2/5 — Still needs work

*2023-05-29, version 6.9*

App still needs a lot of work to reply to requests via email.   Signature not inserted correctly and hard to find last reply. 

Developers don’t obviously use product

## Frequently asked questions about ServiceDesk Plus | Cloud

### What does ServiceDesk Plus | Cloud do?

This application allows users to manage service requests, tasks, and approvals from their mobile devices. It supports IT service management and can be extended to other departments like HR, finance, and facilities.

### What are the key features of this app?

Key features include intuitive ticketing, request and task management, approval management, real-time notifications, dynamic dashboards, asset management with barcode scanning, and an AI-powered voice assistant for instant support.

### Is ServiceDesk Plus | Cloud free to use?

The application itself is free to download and use, but it requires an existing ServiceDesk Plus account with your organization. A 30-day free trial of the full ServiceDesk Plus product is available.

### What devices is ServiceDesk Plus | Cloud compatible with?

The application is designed for mobile use, implying compatibility with smartphones and tablets running common mobile operating systems. Specific OS version requirements are not detailed in the description.

### How can this app improve service delivery?

It enhances service delivery by enabling on-the-go management of requests, tasks, and approvals, providing real-time insights through dashboards, and offering quick access to solutions via a knowledge base and AI assistance.

## Version history (last 5 releases)

### 7.15.1 — 2026-08-13

1. Improved the default Domain selection: Now you can choose the default Domain using options in the login page.
2. Supported redirection for Add/Edit request pages when using a custom domain.
3. Added “Due By Time” sorting support for the request module.
4. Fixed an issue where device theme and text colour were overlapping in the rich text view for texts without background styling.

### 7.15 — 2026-07-27

Consumables:
Consumables are now supported in the Asset module. You can now seamlessly manage and allocate your inventory alongside your assets.

### 7.14.11 — 2026-07-08

General bug fixes and stability improvements.

### 7.14.10 — 2026-06-22

My Assets:
Users can now access My Assets under the Assets tab, providing a unified view of all their associated assets.

### 7.14.9 — 2026-06-09

Zia Agents
- AI-powered chat mode in Ask Zia
- Interact and complete tasks with smart automation agents
- General bug fixes and stability improvements.

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## More apps by Zoho Corporation

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All apps by Zoho Corporation: https://appshunter.io/developer/388384807

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*