# ServiceDesk Plus \| Cloud — user reviews > 68 indexed App Store user reviews of ServiceDesk Plus | Cloud by Zoho Corporation, rated 4.40/5 from 215 ratings. - Source: https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews - App overview in markdown: https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710.md - Rating breakdown: 5★ 164 · 4★ 17 · 3★ 8 · 2★ 7 · 1★ 19 ## What do users think of ServiceDesk Plus | Cloud? Overall sentiment: negative **Pros** - 👍 Handy for remote access - 👍 Useful for creating tickets - 👍 Great visibility for customer/technician - 👍 Works well on iPhone - 👍 Great app (when it works) **Cons** - 🐛 Crashes frequently - 🐛 Login issues/loops - 🐛 App is complicated/difficult to use - 🐛 Does not update/sync with online portal - 🐛 Lacks basic functionality - 🐛 Inconsistent performance between iOS and Android - 🐛 Not supporting MSP instances - 🐛 UI issues (landscape mode, scrolling) - 🐛 Attachment feature not working - 🐛 Cannot access Requests module after update - 🐛 Session terminated errors **Commonly reported bugs** - App crashes frequently - Login loop/unable to sign in - App does not update/sync with web portal - MSP instance no longer supported - Cannot access Requests module - Session terminated error - Template selection field unavailable - Attachment feature not working - App crashes when trying to review conversations - Signature not inserted correctly - Hard to find last reply - Ticket update issues - App crashes when managing assets - Unable to sort or filter properly - No ability to create or modify filter views - Losing functionality/cannot see descriptions - App crashes on iOS 15.3.1 - Logging issues when creating new jobs - App crashes after update claiming to fix crashes - Unable to pull down to refresh - iPad app does not work in landscape mode - App defaults to all request queue on launch - Useless in 'night mode' - No landscape mode - Version 6.0 crashes frequently - Not working with iOS 15.1 - App opens to an error on iOS15 - App requires too much data access - App crashes when clicking check mark - Cannot open latest release - App crashes every time after first use on iPad - App closes when editing a ticket - Cannot get ticket information properly displayed - App crashes when trying to sign in - App crashes when adding notes or looking at requests - App does not load - App lags then crashes - App opens to a blank page - App shows white screen after notification - App shows unread ticket notifications that aren't there - Login attempts spin endlessly - Latest update broke the app (crashes on settings) - App unexpectedly quits when saving assets on iPhone - Verification email not sent for login - Badges for new tickets do not clear - Screen doesn't automatically scroll down when typing replies - Only shows last message in conversations - App crashes all the time with local installation - New tickets assigned randomly - Cannot login to local installation - On-premise installations not supported **Most requested features** - Convert ticket types (incident/request) - Access CMDB data - Dark mode - Calendar integration - Support for on-premise installations - Improved sorting and search functionality - Ability to feed default required fields - Ability to assign technicians/departments when creating tickets ## Newest reviews (12 of 68) ### 3/5 — Template *2025-01-03, version 7.7.4* We cannot reach the template selection field upon editing can you correct the bug ?? ### 2/5 — The app clashes soon after the activation *2023-06-20* Please fix this bug so that I can actually use the app! **Developer response:** Sorry for the inconvenience caused. Please send the issue in detail with screen recording to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible. ### 2/5 — Still needs work *2023-05-29, version 6.9* App still needs a lot of work to reply to requests via email. Signature not inserted correctly and hard to find last reply. Developers don’t obviously use product ### 3/5 — Templates *2023-05-05, version 6.8* App is okay. Please give us option to change templates. Not sure why that feature isn’t in the app. ### 2/5 — Ticket update issues. *2023-02-24* The app doesn’t update. The online portal changes do not show on the mobile app. If a ticket is updated or closed online, it shows unchanged on the app. **Developer response:** Sorry for the delay. Kindly pull down to refresh the page which will resolve your issue. If the issue still persists, please send a screen recording to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyse the issue and get back to you as soon as possible. ### 2/5 — Logging issues *2022-03-26, version 6.0.3* When creating a new job and you select description the mode input box come up and unless you notice submitting the job will fail ### 1/5 — Unable to pull down to refresh *2022-01-31, version 6.0.2* The app will crash if a page is pulled down to refresh, this needs to be fixed urgently ### 1/5 — Fix the iPad app *2021-12-09* After your last update. The ipad app does not work in landscape mode. It is super hard to use. The website does not support mobile. So my only choice is to fight with it or wait until I can get to a computer. **Developer response:** Sorry for the inconvenience caused. This issue has been fixed in v6.0.3 (https://apps.apple.com/in/app/sdp-on-demand/id496792710). Please write to us at "sdp-on­de­­­mand-sup­­­port@man­ageengine.­­­com" or "mem­o­­­bile-sup­­­port@zo­ho­­­cor­p.­­­com" for any further clarification. ### 1/5 — Awful App *2021-12-04, version 6.0.2* App crashes frequently and constantly defaults to all request queue on launch. Totally useless in ‘night mode’ as unable to see much of the call text. ### 2/5 — No landscape mode *2021-12-03, version 6.0.2* The latest version of the app does not rotate to landscape mode. Please fix this. ### 1/5 — 6.0 crashes *2021-11-22, version 6.0* Just updated to version 6.0 which crashes frequently to be unusable in general. Wait until bugs are fixed before upgrading. ### 1/5 — Not working with ios 15.1 *2021-11-15, version 5.10.4* Please fix it, can't make updates to requests. Also keep up with OS updates so the app stays compatible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2025-04-14, version 7.10.1* This software doesn’t allow login, just restarts login again...shame, on desktop runs ok. You cant access the Requests module in the app since the update “Your session was terminated” ### 1/5 — App does not let you sign in *2023-08-15, version 7.0* Trying to sign in via Microsoft which works perfectly on desktop trying to do the exact same thing on the app I get stuck in a sign in loop ### 1/5 — App crashes all the time *2023-05-31, version 6.9* I attempt to review the conversations and the app crashes. Please bring back the web version until this app is better ### 1/5 — A waste, better off using the browser to access *2022-08-15, version 6.3.1* Ive been trying to give this app a chance, because the android version works moderately well. I cant do it anymore. The iOS version is too buggy. Now i’m not able to assign tickets to my technicians. The apps just crashes when managing assets. Its just not worth the headache anymore, which is unfortunate because the Android version works so much better, why cant the iOS version catch up. ### 1/5 — Worthless *2022-07-25* Doesn’t work and support can’t figure out why. Ridiculous. **Developer response:** Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible. ### 1/5 — Big Fail *2022-07-19* I don’t normally write bad reviews. Normally, I just rate and move on after deleting it. THIS program however, was an absolute waste of time. Unable to sort or filter properly. No ability to create or modify the filter views. I was hoping to like it since my company uses it. **Developer response:** Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible. ### 1/5 — Absolutely useless *2022-06-03* Just give me the web app, this app here is absolutely useless. If websites worked, you would not need an app. **Developer response:** Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible. ### 1/5 — Useless *2022-04-13* With each version, this app gets less usable. I’m losing functionality and now have cases that I can’t even see the descriptions for. I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device). **Developer response:** Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible. ### 1/5 — Still crashes *2022-04-07, version 6.0.4* Removed and reinstalled current version and still crashes on iOS 15.3.1 ### 1/5 — Crashes Constantly *2022-03-03, version 6.0.3* After an update this morning which the devs claimed fixed the cashing, open the app only for it to crash once I select anything, another poor update. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2023-02-10, version 6.6* The app is really easy to use and it’s handy for accessing our helpdesk when remote. All the features that we need really pleased with moved to manage engine cloud. would recommend. ### 5/5 — Great app *2022-08-29* Great app ### 5/5 — Great *2017-12-06, version 5.4.1* Everything about Servicedesk is great. Started with the free trial. Now we have a 10 tech license. It’s never crashed once for me so far. ### 5/5 — Great App *2013-05-30* This app provides great visibility to both customer and technician. Manage Engine does a great job when it comes to providing at both levels. And on-demand is great wherever there is Internet. Some SD products refuse to make an app for the customer who is the ones who should also be able to use the app as well. ### 4/5 — SD in your pocket! *2024-04-10* I still wish the app would let me convert ticket types between incident and request; if it’s in there I have no idea where to find it **Developer response:** "Sorry for the inconvenience caused. This issue has been fixed in v6.0.2 (https://apps.apple.com/in/app/sdp-on-demand/id496792710). Please write to us at "sdp-on­de­­­mand-sup­­­port@man­ageengine.­­­com" or "mem­o­­­bile-sup­­­port@zo­ho­­­cor­p.­­­com" for any further clarification. ### 4/5 — Great app *2022-10-27* App is great and helps make the request submission process faster and easier except the attachment feature stopped working on my app. It allows me to attach pictures and documents not once opens, they do not show up. **Developer response:** Sorry for the inconvenience caused. Please send that screen recording of the issue occurred to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible. ### 4/5 — Need CMDB Access *2021-12-16* Has all the basic features needed except one, CMDB. There is access to Assets but not configuration data which is needed when in the field. When will this be added to the mobile app? **Developer response:** Thanks for your feedback. CMDB feature has been added to our roadmap. It will be prioritised based on the demand and we will let you know once it is supported in our mobile app. Please reach out to us at servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com for any further information. ### 3/5 — Needs fixing *2026-05-01* Crashes a lot ### 3/5 — Difficult to use *2025-05-27* The app is complicated and difficult to find basic information. Just finding original ticket details is a pain. It shows latest conversations but have to go to properties to find original ticket details. ### 3/5 — MSP Instance no longer supported *2025-04-22* My company runs an MSP and we use ServiceDesk Plus MSP Cloud. We were able to use this app to respond and update requests for our customers until about a month ago. Now we get a message saying MSP is not supported by the app. When we contacted support we were told they are working on a separate app for MSP. Not sure why you would when this app worked until recently. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*