# ServiceDesk Plus MSP — IT help desk software for MSPs

> IT help desk and asset management software for managed service providers. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business
- Price: Free
- Rating: 4.00/5 from 1 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 28 MB
- Languages: Arabic, Bosnian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German and 17 more
- Released: 2013-03-28
- Data updated: 2026-06-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews.md

## What is ServiceDesk Plus MSP?

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. 

App features: 

* Filter requests based on criteria such as unassigned, pending, open etc. 

* View, create, edit and delete requests. 

* Perform actions (pick up, assign, close, reply) for requests. 

* Work log, notes and resolutions can be added/modified for each request.

## Key features

- Manage multiple clients in a single help desk
- Create, access, and resolve IT requests remotely
- Filter requests by status (unassigned, pending, open)
- Add work logs, notes, and resolutions to requests
- Perform actions like picking up, assigning, and closing requests

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews.md

### 1/5 — App crashes

*2025-03-02, version 5.11*

App crashes when you press on a ticket that hasn’t been assigned

### 3/5 — Worklog type not visible on iphone 15 pro max

*2024-10-21, version 5.10.1*

Some other issues in usability and ux design.

### 1/5 — Needs work

*2022-12-02, version 5.1.1*

Cannot reply to a specific conversation, only to the initial requester. Notifications don’t open the latest update. You can view tickets and conversations, but not really work with this app. Disappointed.

### 1/5 — No Saml Login

*2022-08-24, version 5.0.3*

still no SAML Login possible.

### 1/5 — It doesn’t do what it is made to do.

*2022-08-14, version 5.0.2*

Super clunky, you literally cannot reply to a service request unless you want your users to receive a confused bundle of html code. Non intuitive interface. Seriously needs to be remade completely.

### 1/5 — App needs a serious modernisation!

*2020-04-12, version 4.2.2*

Has always been buggy and interface looks very outdated compared to other products on the market.

### 3/5 — Fix sorted

*2020-01-25, version 4.2.1*

Why can’t this app remember your preferences?
Would be so helpful if it could

### 2/5 — Bad design and functionality

*2018-07-17*

The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.

### 4/5 — A lot of function doesn’t work with iOS11

*2017-11-20*

After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close the app

### 3/5 — Meh

*2016-05-26*

Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.

## Frequently asked questions about ServiceDesk Plus MSP

### What is ServiceDesk Plus MSP?

ServiceDesk Plus MSP is an IT help desk and asset management software designed for Managed Service Providers (MSPs). It helps manage client IT infrastructure by integrating help desk requests and assets.

### Is ServiceDesk Plus MSP free to use?

Yes, ServiceDesk Plus MSP is available for free. There are no in-app purchases or advertisements mentioned in the app data.

### What devices does ServiceDesk Plus MSP support?

ServiceDesk Plus MSP is available for iPhone, iPad, and iPod devices.

### How often is ServiceDesk Plus MSP updated?

The latest version of ServiceDesk Plus MSP is 5.13, last updated on January 12, 2026. This indicates a consistent update schedule.

### What are the main benefits of using ServiceDesk Plus MSP?

Key benefits include managing multiple clients from a single help desk, reducing response and resolution times, and enabling technicians to manage requests from any location.

### Can technicians manage requests on the go with ServiceDesk Plus MSP?

Yes, the app allows technicians to create, access, and resolve requests from any place, at any time, significantly improving their efficiency.

### What kind of request filtering is available in ServiceDesk Plus MSP?

You can filter requests based on criteria such as unassigned, pending, and open requests, allowing for better organization and prioritization.

### What is the age rating for ServiceDesk Plus MSP?

ServiceDesk Plus MSP has an age rating of 4+, making it suitable for a wide range of users.

## Version history (last 5 releases)

### 5.13.1 — 2026-04-20

General bug fixes and stability improvements.

### 5.13 — 2026-01-12

The request list now supports sorting for easier access.

### 5.12 — 2025-12-16

1. Earlier, the edit forms displayed only up to 100 technicians. This issue has been fixed, and all technicians are now visible.
2. The app has been updated with the new logo.

### 5.11 — 2025-01-22

1. This version is compatible with server build 14900.
2. Resource images and resource details are supported on the Add/Edit Request page and in Request Properties from server build 14900.
3. Refer Additional Fields (RAF) are supported in the Add/Edit Request from server build 14900.

### 5.10.2 — 2024-12-02

Barcode scanning issue in the Asset module has been fixed.

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## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
- [Zoho Invoice Maker App](https://appshunter.io/ios/app/zoho-invoice-maker-app/id413017364)
- [Zoho CRM - Sales & Marketing](https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810)
- [ServiceDesk Plus \| On-premises](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)
- [ManageEngine Ping Tool](https://appshunter.io/ios/app/manageengine-ping-tool/id460362949)
- [ServiceDesk Plus \| Cloud](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

All apps by Zoho Corporation: https://appshunter.io/developer/388384807

## Related topics

[service desk plus](https://appshunter.io/ios/topics/service-desk-plus) · [service desk](https://appshunter.io/ios/topics/service-desk) · [msp360](https://appshunter.io/ios/topics/msp360) · [msp12](https://appshunter.io/ios/topics/msp12) · [solarwinds service desk](https://appshunter.io/ios/topics/solarwinds-service-desk)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*