# ServiceDesk Plus MSP — user reviews

> 12 indexed App Store user reviews of ServiceDesk Plus MSP by Zoho Corporation, rated 4.00/5 from 1 ratings.

- Source: https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews
- App overview in markdown: https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792.md
- Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0

## Most critical reviews (10 lowest-rated)

### 1/5 — App crashes

*2025-03-02, version 5.11*

App crashes when you press on a ticket that hasn’t been assigned

### 1/5 — Needs work

*2022-12-02, version 5.1.1*

Cannot reply to a specific conversation, only to the initial requester. Notifications don’t open the latest update. You can view tickets and conversations, but not really work with this app. Disappointed.

### 1/5 — No Saml Login

*2022-08-24, version 5.0.3*

still no SAML Login possible.

### 1/5 — It doesn’t do what it is made to do.

*2022-08-14, version 5.0.2*

Super clunky, you literally cannot reply to a service request unless you want your users to receive a confused bundle of html code. Non intuitive interface. Seriously needs to be remade completely.

### 1/5 — App needs a serious modernisation!

*2020-04-12, version 4.2.2*

Has always been buggy and interface looks very outdated compared to other products on the market.

### 1/5 — Not ready for production

*2014-12-31*

As it is this app is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.

### 2/5 — Bad design and functionality

*2018-07-17*

The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.

### 3/5 — Worklog type not visible on iphone 15 pro max

*2024-10-21, version 5.10.1*

Some other issues in usability and ux design.

### 3/5 — Fix sorted

*2020-01-25, version 4.2.1*

Why can’t this app remember your preferences?
Would be so helpful if it could

### 3/5 — Meh

*2016-05-26*

Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.

## Most praised reviews (2 highest-rated)

### 4/5 — A lot of function doesn’t work with iOS11

*2017-11-20*

After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close the app

### 3/5 — Decent, Needs More Work

*2015-08-26*

The app logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters. 

The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*