# ServiceDesk Plus \| On-premises — On-premises service desk app

> On-premises service desk and IT asset management mobile application. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business
- Price: Free
- Rating: 4.80/5 from 21 App Store ratings · 100 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 50 MB
- Languages: American English, Arabic, Armenian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish and 29 more
- Released: 2011-09-28
- Data updated: 2026-07-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews.md

## What is ServiceDesk Plus | On?

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. 

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.

Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

## Key features

- Manage requests, approvals, and tasks
- Create and resolve tickets
- Add attachments and work logs
- Access solutions for common issues
- Scan assets via barcode/QR code
- Approve change requests
- Chat with end users

## What do users think of ServiceDesk Plus | On?

Overall sentiment: negative

**Pros**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality
- 🔄 Recent updates significantly improved usability

**Cons**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work
- 📱 Poor iPad/screen optimization
- 🎯 Unintuitive UI and confusing navigation
- 📝 Limited ticket editing capabilities
- 🔍 No global search functionality
- 🎤 Missing audio notifications for field workers
- 🖼️ Cannot view attachments or conversation history
- ⌨️ No autocorrect in text fields
- 🚪 Spontaneous logout issues

**Commonly reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)
- Password field doesn't allow pasting
- Buttons cut off on iPhone 12 Pro and newer devices
- App incompatible with iPhone 14 Pro Max
- App doesn't work with iOS 13+ and iPhone 11+ screen formats
- Force closing on various device models
- Widget loading indefinitely
- Barcode scanner only works 1 in 10 times
- Subcategory dropdown not properly populated
- App signs out spontaneously
- Notifications sent for user's own actions
- Group assignment broken after updates
- Missing account element error on login
- Work log viewing causes crashes
- Null errors when opening tickets
- Random error messages appearing

**Most requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates
- Global search across tickets
- Sort tickets by priority, due date, and other fields
- iPad universal app support
- Ability to edit more ticket fields (category, subcategory, group assignment)
- Access to Problems, Projects, and other modules
- Closure codes and FCR checkboxes
- Asset editing capabilities
- Barcode scanner improvements
- Task creation and closure from app
- Email signature support for replies
- Custom filter visibility
- Ability to create service requests as standard user

## Recent user reviews (10 of 100)

All indexed reviews: https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews.md

### 5/5 — Excellent compliment to SDP

*2025-08-14*

App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI.

No reason why your support staff shouldn’t have this app when in the field.

### 1/5 — Won’t let me log in

*2024-07-30, version 5.9*

Not very useful.

### 1/5 — SAML won’t work on iPad Pro

*2023-07-14, version 5.8.11*

Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating.  Useless app.

### 3/5 — Something is missing

*2023-07-11*

Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. 
Our IT department has tried everything and can’t find a way for the runners to get an audio notification. 
HELP!!!!

**Developer response:** Our sincere Apologies for the inconvenience caused. Hope you mean receiving push notifications on whenever any update happens on ticket. As of now, we provide option to send push notification whenever ticket has been assigned and any notes added. We will check the possibilities provide more options asap.  Please share your feedback to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if you have any other information.  Thanks .

### 2/5 — Poor function, awful interface.

*2023-01-27*

Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.

**Developer response:** Our sincere apologies for the inconvenience caused. We are working on UI/UX revamp and we will cover up all issues in it. Could you please share us the detailed information of notification issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com to assist you better. Thanks for understanding.

### 1/5 — Unusable with a SAML login.

*2023-01-18, version 5.8.3*

This app is a disaster!

### 1/5 — App doesn’t work on iPhone 14 Pro Max

*2022-09-26, version 5.7.3*

Please advise when you will fix the app for iPhone 14 Pro Max… it is completely unusable.

### 2/5 — Buggy

*2022-05-09, version 5.6.7*

Can’t attach photos - get an”invalid JSON” error. 
Selecting more photos from the gallery in dark mode is difficult as the buttons are white font on a white background.

### 1/5 — Immediate error at login

*2022-04-05, version 5.6.7*

After logging in I’m confronted by a mandatory error window talking about a missing element ‘account’?

You guys really need to work on this app.

### 2/5 — App password field

*2022-02-26, version 5.6.6*

I am unable to paste my password into the password field, also when will this app support saml login?

## Frequently asked questions about ServiceDesk Plus | On

### What does the ServiceDesk Plus mobile app do?

The ServiceDesk Plus mobile app allows employees to find answers and request services, and enables technicians to manage requests, approvals, and tasks on the go. It integrates IT service management (ITSM) and IT asset management (ITAM) with enterprise service management capabilities.

### What are the key features of the ServiceDesk Plus app?

Key features include the ability to create, view, edit, and resolve requests, track ticket status, assign technicians, add attachments, record work logs, access solutions, scan assets, and approve change requests. It also offers real-time notifications and in-app chat with end users.

### Is the ServiceDesk Plus app free to use?

The mobile app itself is free to download and use. However, it is not a stand-alone application. Your organization must have a ServiceDesk Plus On-premises installation (version 14000 and above) to log in and utilize the app's full functionality.

### What are the system requirements for the ServiceDesk Plus app?

The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above. Organizations need to have this version installed to connect to the app.

### How can I use the ServiceDesk Plus app for IT support?

IT technicians can use the app to manage incoming requests, track ticket progress, assign tasks, add notes, and resolve issues remotely. Employees can submit requests, track their status, and access solutions for common problems, streamlining the IT support process.

## Version history (last 5 releases)

### 6.4.6 — 2026-07-16

1. Rich text field visibility and color rendering are improved across dark and light themes. 
2. Widgets now block screenshots and screen recordings for improved security.

### 6.4.5 — 2026-05-25

1. Users can now submit requests for approvals.
2. Task comments now support @mentions.
3. Solution descriptions now support inline and embedded videos.

### 6.4.4 — 2026-03-30

1. In the Add Request form, you can now populate the Assets field by scanning an asset's QR code, barcode, or RFID tag.
2. When a request is moved to on-hold, you can now select a status and schedule it to be applied automatically.
3. The following values are now retained after you log out:
          * Filters (across all modules)
          * Last scanned by (Scan Assets page)
          * Settings-launch request Screen by Default
          * Image upload quality
          * Show description by default

### 6.4.3 — 2026-03-03

Introducing ASWebAuthentication support to strengthen SAML authentication and Azure pre-authentication, ensuring compliance with Conditional Access policies.

### 6.4.2 — 2026-02-23

1. Users can now scan and upload documents as attachments.
2. The task list does not refresh when the task filter is changed. This is now fixed.

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## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
- [Zoho Invoice Maker App](https://appshunter.io/ios/app/zoho-invoice-maker-app/id413017364)
- [Zoho CRM - Sales & Marketing](https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810)
- [ManageEngine Ping Tool](https://appshunter.io/ios/app/manageengine-ping-tool/id460362949)
- [ServiceDesk Plus \| Cloud](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

All apps by Zoho Corporation: https://appshunter.io/developer/388384807

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*