# ServiceDesk Plus \| On-premises — user reviews > 100 indexed App Store user reviews of ServiceDesk Plus | On by Zoho Corporation, rated 4.80/5 from 21 ratings. - Source: https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews - App overview in markdown: https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266.md - Rating breakdown: 5★ 17 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of ServiceDesk Plus | On? Overall sentiment: negative **Pros** - 🚀 Fast and snappy performance - 🎨 Clean and improved UI design - 📎 OneDrive attachment integration - 📱 Mobile accessibility for field work - ✅ Basic ticket management functionality - 🔄 Recent updates significantly improved usability **Cons** - 🐛 Frequent crashes and instability - 🔐 SAML/SSO authentication not supported - 📵 Unreliable push notifications - 🔑 Login failures and authentication issues - ⚠️ Missing critical features for mobile work - 📱 Poor iPad/screen optimization - 🎯 Unintuitive UI and confusing navigation - 📝 Limited ticket editing capabilities - 🔍 No global search functionality - 🎤 Missing audio notifications for field workers - 🖼️ Cannot view attachments or conversation history - ⌨️ No autocorrect in text fields - 🚪 Spontaneous logout issues **Commonly reported bugs** - Invalid JSON errors when viewing ticket details - App crashes when pressing request details - SAML login returns to login prompt after authentication - Photo attachment failures with invalid JSON error - Dark mode UI issues (white text on white background) - Password field doesn't allow pasting - Buttons cut off on iPhone 12 Pro and newer devices - App incompatible with iPhone 14 Pro Max - App doesn't work with iOS 13+ and iPhone 11+ screen formats - Force closing on various device models - Widget loading indefinitely - Barcode scanner only works 1 in 10 times - Subcategory dropdown not properly populated - App signs out spontaneously - Notifications sent for user's own actions - Group assignment broken after updates - Missing account element error on login - Work log viewing causes crashes - Null errors when opening tickets - Random error messages appearing **Most requested features** - SAML/SSO authentication support - Audio notifications for incoming tickets - Ability to view full conversation history - Attachment preview functionality - Reply templates - Global search across tickets - Sort tickets by priority, due date, and other fields - iPad universal app support - Ability to edit more ticket fields (category, subcategory, group assignment) - Access to Problems, Projects, and other modules - Closure codes and FCR checkboxes - Asset editing capabilities - Barcode scanner improvements - Task creation and closure from app - Email signature support for replies - Custom filter visibility - Ability to create service requests as standard user ## Newest reviews (18 of 100) ### 3/5 — Something is missing *2023-07-11* Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. Our IT department has tried everything and can’t find a way for the runners to get an audio notification. HELP!!!! **Developer response:** Our sincere Apologies for the inconvenience caused. Hope you mean receiving push notifications on whenever any update happens on ticket. As of now, we provide option to send push notification whenever ticket has been assigned and any notes added. We will check the possibilities provide more options asap. Please share your feedback to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if you have any other information. Thanks . ### 2/5 — Poor function, awful interface. *2023-01-27* Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software. **Developer response:** Our sincere apologies for the inconvenience caused. We are working on UI/UX revamp and we will cover up all issues in it. Could you please share us the detailed information of notification issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com to assist you better. Thanks for understanding. ### 2/5 — Buggy *2022-05-09, version 5.6.7* Can’t attach photos - get an”invalid JSON” error. Selecting more photos from the gallery in dark mode is difficult as the buttons are white font on a white background. ### 2/5 — App password field *2022-02-26, version 5.6.6* I am unable to paste my password into the password field, also when will this app support saml login? ### 2/5 — Does not login *2021-06-22, version 5.6.1* Company has implemented 2fa on services desk plus now the app won’t login as not asking for the 2fa from google Authenticator ### 1/5 — Missing features *2021-06-10, version 5.6* The app stopped working after the last update ### 1/5 — Latest update broke login *2021-06-07, version 5.6* Can no longer attempt to authenticate. Says URL is incorrect when its loading these settings from the previous version ### 3/5 — No notifications?! *2021-04-13, version 5.5.3* No notifications for new tickets make no sense... I hope that will be added soon! ### 1/5 — No SSO login support for an enterprise help desk?!? *2021-04-08, version 5.5.2* I wish I knew this when we evaluated multiple systems. ### 1/5 — SAML SSO is crucial *2021-02-18, version 5.5.1* Please add saml support. Nobody is using this without SSO! ### 1/5 — Doesn’t support SAML authentication *2021-01-13, version 5.5* Our company moved over to SAML authentication couple years ago, since then this app is just useless. I would have thought by now after rolling out app updates, Zoho Corp would have got this supported. Guess not, so it’s time to delete the useless app from my iPad. ### 1/5 — Doesn’t support saml authentication *2020-12-21, version 5.5* Doesn’t support saml authentication, so since we changed to saml we can’t use this app anymore ☹️ ### 1/5 — Bottom buttons cut off *2020-11-16, version 5.4.2* The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2. ### 2/5 — Better but still not good *2020-03-27, version 5.2.2* Compared to older versions this one is at least functional and has an ok UI design. However usability is bad, and a lot of features that would be extremely useful on mobile (reply templates for example) are missing. Notifications are unreliable as well. This app can’t really be used to do real work on mobile. ### 1/5 — Not supported *2020-03-25, version 5.2.2* Not supporting in my device i try mani time , received error Mas .. ### 2/5 — Broken *2019-12-04, version 5.0* After a recent update, I’m unable to pick a group to assign tickets to. I have to assign it directly to a technician. I tried reaching support, but haven’t received a response. ### 1/5 — iOS app not updated *2019-09-24, version 4.8.2* The iOS app has not been updated to support iOS 13 or the new screen formats in the iPhone 11 family. Currently button on lower part of screen are barely visible and difficult to select. ### 2/5 — Unusable on iPhone 11 *2019-09-21, version 4.8.2* The app worked fine on my iPhone 8 when upgrading to iPhone 11 and the bigger screen the button of the app becomes totally garnered and unusable. Will this be corrected or should I look into a different Helpdesk application? ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t let me log in *2024-07-30, version 5.9* Not very useful. ### 1/5 — SAML won’t work on iPad Pro *2023-07-14, version 5.8.11* Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app. ### 1/5 — Unusable with a SAML login. *2023-01-18, version 5.8.3* This app is a disaster! ### 1/5 — App doesn’t work on iPhone 14 Pro Max *2022-09-26, version 5.7.3* Please advise when you will fix the app for iPhone 14 Pro Max… it is completely unusable. ### 1/5 — Immediate error at login *2022-04-05, version 5.6.7* After logging in I’m confronted by a mandatory error window talking about a missing element ‘account’? You guys really need to work on this app. ### 1/5 — App is force closing when pressing request details *2021-12-20, version 5.6.5* App is force closing when pressing request details ### 1/5 — Crashing *2021-12-04, version 5.6.5* The latest release crashes constantly, this seems to be a pattern, a few releases work fine then a we get a duffer, come on Zoho sort it out, a bit more testing seems like it’s needed before releasing buggy apps. ### 1/5 — Incorrect Username/Password *2021-08-25* I can sign in fine through a web browser, but the app does not work. This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work. I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder. **Developer response:** Our sincere apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number to assist you asap. Thanks for understanding. ### 1/5 — Barely functional *2021-07-22, version 5.6.2* Such a let down. Service desk pro is fantastic. But it’s app barely works. Can’t see all tickets. Notifications limited. The asset barcode scanner works on 1 in 10 codes. It won’t even read barcode generated in its own system. If a functional app is a requirement for you than manage engines solutions aren’t for you. None of these apps live up to their platforms standards ### 1/5 — Useless *2021-06-16, version 5.6.1* Every new version I get a new different error. That’s funny. 😀 ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent compliment to SDP *2025-08-14* App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI. No reason why your support staff shouldn’t have this app when in the field. ### 5/5 — The latest update is amazing! *2019-10-17, version 5.0* I love the new interface and ESM options! Kudos!!! ### 5/5 — Needs to be updated- unusable in current state *2018-09-27* Display is not optimized for iPhone XS Max. I can view tickets but unable to assign or make any changes. **UPDATE** - They fixed it. Works great now! ### 5/5 — Awesome! *2016-04-24, version 4.0.2* It's almost perfect! I need access to problems and projects. ### 5/5 — update is trash *2016-03-18, version 4.0.1* the latest update solved all the issues. now the new ui looks good and the app actually works! i use this app everyday for school system ticket requests, and so much easier looking at tickets than pulling out my laptop every time! ### 5/5 — Great app! I use it all the time for work!! *2015-03-07, version 3.1* This app works great! ### 5/5 — Awesome *2014-04-25, version 2.1* I'm just as productive manipulating tickets in the field as I am at my desk. Thanks for the great app. ### 5/5 — 5star *2013-08-09, version 2.0.2* Great! ### 5/5 — App works great!!! *2013-03-20, version 2.0.1* Pay attention to system requirements before giving this app a bad review. ### 5/5 — Works great! *2013-02-28* Did anyone bother to read the minimum requirements for this new version of the app? You MUST upgrade SDP to build 8125. MUST. This is because of a variety of REST API changes made to support the new version. I suspect all the 1 star reviews failed to take note of this. The new update is fantastic and works well. The layout is much better and you can now view conversations and notes. Hurray! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*